ticket summary screen, actions available
From the Ticket Summary screen, we have very few actions available to us. Delete, Assign, Status, Priority, Merge. It would be nice to be able to select several tickets and set to Silent first, before I take any of the above actions. In this scenario an end user is sending text messages to our helpdesk account and it is generating a separate message for each text. If we take action on these particular tickets it will send a message back to our help desk line, which in turn sends another message and creates another ticket (endless loop).
1
vote
DeAnna Birdsall
shared this idea
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DeAnna Birdsall
commented
I would like to be able to select multiple tickets and set to Silent before any other Atera Ticket action (Assign, and Merge).