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5041 results found

  1. To be able to add a hyperlink to a picture in our Personal Ticket Signature

    3 votes

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    1 comment  ·  Admin →
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  2. The ability to be able to filter alerts by date.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  3. Please fix the issues with File Transfer to make it more useful:

    1. Show file dates/times
    2. Show full filenames
    3. Download multiple files and/or folders
    4. Allow upload of multiple files and/or folders
    5. Add typical "back" navigation - not just via the file tree

    Isn't there a much richer off-the-shelf File Manager you could integrate that provides the basic background file management functions we need?

    19 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. Add the feature to delete certain tickets through ticket automation based on certain automation rules.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Pretty simple, show scheduled tickets on mobile app so our onsite engineers can see what jobs they have next!

    1 vote

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    1 comment  ·  Admin →
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  6. It would be great if we could filter the devices list by "not retired" to exclude machines that have aged out from our reports.

    6 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  7. Customers would like the ability to 'vet' their staff's requests, approving them for action in our portal before we action them.

    22 votes

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  8. Please add new actions to the Ticket Automations - there are basically only options for sending emails, which won't help me. Please add the ability to trigger a script and the ability to trigger a webhook.

    29 votes

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  9. Trend Micro's cloud-based offerings are easy to integrate into a tool like Atera and Trend Micro is one of the leaders in Zero-Day mitigations and Anti-Ransomware tools out there.

    29 votes

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  10. (As we are not able to pull data for generic device as desktop/laptop/server data on report kindly add this feature)

    1 vote

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  11. It would be great if we can add a custom threshold with:
    - category: event application
    - alert severity: current listbox is ok
    + Level: listbox "error, warning, information, audit success, audit failure"
    + keyword filter (present or exclude)

    Thanks a lot :-)
    + EventID
    + Source

    19 votes

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    1 comment  ·  Alerts  ·  Admin →
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  12. Problem: Atera sends one alert when losing connection with a device. If you miss the alert or get side tracked you are not notified again.

    Solution: Allow for an alert to be triggered every <custom amount of time> until alert is cleared.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  13. Have the ability to block certain websites from being loaded or block all but the whitelisted ones from the agent. IE Block Tiktok on corporate PC's.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. Ability to duplicate existing ticket automation rules. Since we can't have an and or type setup the need to create 1 rule per customer so that the new ticket email gets to the correct technician/s that handles that client is time consuming and the ability to copy one already setup and working and just tweak would save time.

    4 votes

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    1 comment  ·  Admin →
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  15. Ability to install one or more updates to multiple devices or groups (folders) at once

    4 votes

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  16. Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. we need to check file sizes in a folder
    we need to be able to set a treshhold on the maximum size of files in a folder (inc subfolders)

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. Hi. Software inventory to have automatic/inteligence to know which is :
    Managed - Indicates company allow for this software to be use.
    Restricted - Indicates that this application is not approved for use in the organization, blocked for future installation
    Needs Review - Indicates that these applications require review

    This can be one part of Potential Unwanted Application (PUA) also.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  19. It would be really helpful if we could set up an automation rule that would alert us if a ticket is going over a certain SLA. Our SLA is 4 hours and so the system should be able to send an email to us - or a designated manager - to alert them of the fact.

    15 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. The current Agent API only allows you to retrieve info on a device. I can envision utilizing API in our Client-facing dashboard to allow end-users to 'self help' by allowing access to run certain scripts (Restart Print spooler, etc)

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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