4886 results found
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Schedule Hourly
It would be nice for the automation profile to have the possibility to run it hourly ( or at custom intervals ( in min o r hours) ).
Now if I want it to run hourly, I have to create 24 shedules daily, each for different hours6 votes -
Arrangeable Customer Folders
Under Customer > Devices > Folders: The ability to arrange or drag the folders in a different order would be helpful for the organization. Under the current format, you create a folder and there is no way to arrange them.
21 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Patch Managment - button for hiding updates
need button for hiding an update in Patch Managment
3 votes -
Ticket email automation
When a Ticket is closed can the email response include the last comment made on the ticket? Whether it be from the Customer or the Technician?
My process is the update with final notes, press “Send Reply”, then I set the Ticket Status to either Resolved or Closed. I don’t see a way to set Resolved and have it Send Reply all in the same action.4 votes -
Number of all devices per customer
On the customer overview page, it would be helpful to be able to configure the data to be displayed yourself, or I would have liked to have displayed the number of devices there.
6 votes -
Custom Timezones for Customers
Customers don't have a timezone option at the moment.
I have customers in multiple timezones, so would be handy to have a timezone option for customers so when they say "I submitted a ticket at 8AM" I don't need to do some mental maths to work out when that is.6 votes -
Device View
The device section of machines are large and clunky in this menu, we need a way to change the view to make them smaller like other RMM solutions. This is a must have feature, please.
7 votes -
Monitor third part service state
It could be great if we can monitor third part service state (i.e. Backup software solution or Antivirus solution.. )
Now, service state monitoring is regarding only to Microsoft Windows services.6 votes -
technician log on/off hours
It would be nice to limit some technicians log on ability into Atera for certain hours. A company might not want a technician or help desk users logging in after hours for security purposes and to prevent unauthorized access from home. Also, it would be nice if that person can be restricted to just logging into a specified IP to ensure work is being done in the office, while not enforcing those requirements to the admins.
3 votes -
Allow creating folders within My Scripts
All in the name. Allow creating folders within my scripts.
11 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Atera Portal Statuses
Users logging into the Customer Portal are presented with all of their tickets by default. So Resolved and Closed tickets show, which has been confusing my users as they wonder why they have so many open tickets.
The default view should either be controllable/customizable, or only show open/active tickets, with the ability to modify filter options to show closed/resolved tickets.1 vote -
install printer drivers
A way to deploy printer drivers when a driver needs to be updated. Or when a new network printer is being deployed but will use the same IP.
4 votes -
Mulit Monitor Support is needed Client need it now
Atera Mulit Monitor Support is needed Client need it now.
4 votes -
Lancom Integration
Lancom is a german based manufacturer for network eqipment.
An integration with the Lancom Management Cloud would be fine.
Sync devices, alerts and so on.6 votes -
Notify new hosts
Possibility to enable an email notification that informs new machines added in costumers in Atera.
2 votes -
public
Sometimes the Public IP Address change in some Computer/Server and its important to trigger an accion. An alert for changes on Public IP Addres will be very helpful.
2 votes -
winring
The Atera agent once installed generates an info event in the System Event Log:
Log Name
System
Date
03:10:31 pm 24-Feb-22
Event ID
1073748869
Computer
Source
Service Control Manager
Type
4
User
NT AUTHORITY\SYSTEM
Category
None
Description
A service was installed in the system.Service Name: WinRing012_0
Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.
…
4 votes -
Bring back the scroll bar
Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.
6 votes -
customers portal devices tab
Would be great to add a read only access (or more) to customers main contact (or internal ITs contacts) on his devices through the customer portal (or through the main portal)
9 votes -
Services Detection and Monitoring
Detect services configured to "Automatic" or "Automatic (Delayed Start)" (agents already detect services and states), expanding on this to combine alert capability when one of the applicable detected services state is "Stopped" or "Stopping" (i.e. not running).
3 votes
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