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  1. I would like to be able not only that my drives are almost full, but also the top 5 folders and/or files consuming the most space on each partition. That would be great to pin point the cause and act quickly. I normally have to use a 3rd party tool to determine the top disk usage by folders and files.

    17 votes

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    1 comment  ·  Agent  ·  Admin →
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  2. The use case is I have a customer that wants to see what configuration or maintenance was performed, for yesterday or last week etc,

    If I could set it up and have an email sent like other reports I think that would be informative and prove that we really are maintaining the devices - for example for the scripting portion of the report.
    This would work with the same filters the report currently has

    19 votes

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    1 comment  ·  Reports  ·  Admin →
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  3. Remove a tag in bulk from all tickets, instead of one at a time

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. I have third party security devices that send an email alert.
    I can instruct them to send those emails to my Atera "Auto-Generated Support Address" and this will create a ticket, but I would prefer to have an email address that triggers an alert with the email content as the alert description.
    An alternative would be to add an Alert Trigger to the the Atera API.

    1 vote

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  5. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. The abilities to share scripts that have variables. Currently you are not able to share scripts to the library that have variables set in them.

    1 vote

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  7. We would like to have a lexware financial office pro integration

    1 vote

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  8. When you open powershell or task manager for a device and then minimize it, the question mark support button then blocks the close button of the minimized window. Is it possible for the front-end dev team to please move the minimized window to the left of the support button so that the whole minimized window with two buttons is visible?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. Ability for admin to kick someone out of a remote connection.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  10. There seems to be a issue with MS Store downloading and installing updates automatically. I have to remote access each users machine, open the Store, select Library, then Get Updates for the majority of the apps on the machine to receive their updates. I have followed all of Microsoft's how-to-guides on how to resolve this issue, but it still persists.

    I would like to see something in IT Automation or Agent function that includes scans for, validates, downloads, installs, and verifies installation for MS Store updates. It would be excellent if it could reference current CVEs during it's scan to…

    4 votes

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  11. It would be nice to have the agent ID of computers displayed on the device page. We use the API a lot at our office and having this number easily accessible would make running PowerShell scripts on certain machines easier.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Now that the feature is there to show if a device needs a reboot, it would be nice if we could create a view and/or report that would show a list of those devices.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Before editing an article, allow to select a section and then only show articles from that section.
    The dropdown list is getting tediously long now and it's harder to find the correct entry.

    1 vote

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  14. Be able to add several "services" to a contract.

    For example :

    Customer 1 contract :
    - 365 : 10€ / u
    - Server: 50€/month
    - Computer: 30€/month
    - Network: 100€/month

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  15. The ability to be able to set a reconizable value in the ticket number. Like

    year-ticketnumber

    1 vote

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  16. 11 votes

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    1 comment  ·  Billing  ·  Admin →
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  17. Currently, in the "Agents" section we cannot select ALL customers when specifing setting filters. Sometimes we need to select all customers EXCEPT some of them and this is not possible.
    So, add an option to select ALL customers

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. Would like to give technicians full permissions to specific customers, don't wan't to assign "full admin access".

    Things like create folder, add computers to folders does not work if you haven't assigned "full admin access"

    21 votes

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  19. Ability to email a technician when a ticket is about to breach SLA

    15 votes

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  20. For specific kinds of maintenance we need to be able to suspend alerts on a wide range of devices for up to 48 hours. Right now, it is a very tedious process to suspend alerts and it's only possible to suspend them for up to 5 hours.

    Please offer more options for suspending alerts, as this feature is vital for maintenance work.

    19 votes

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    2 comments  ·  Alerts  ·  Admin →
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