4886 results found
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ticket tagging
Feature request;
1) option to make tagging mandatory when creating a new ticket
2) option to limit the rights to create new tags (only 1 or 2 users can create new tags)
3) option to disable manually typing in tags. (ONLY possible to use drop-down when creating a ticket)2 votes -
Alert scheduling/automatic snoozing
Set an alert schedule for different customers/The ability to automatically snooze alerts for certain periods of time each day.
This has been a slight issue for us due to patch management causing high CPU and Memory usage alerts to be created so we get lots of alerts overnight.
It would be nice to be able to snooze these for particular customers but to be able to do it automatically or on a schedule.12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Assign Multiple Contracts to One Ticket
Ability to assign more than 1 contract to a ticket
4 votes -
Create ticket for customer without selecting contact person
I need the ability to create a generic ticket for a client for internal use, I don't want the ticket to show on the client portal.
5 votes -
Offline
I only get notices when devices go offline, and I have to check the status only to find out they are back online. Is there a way to get a notice that the offline condition doesn't exist anymore?
To simplify it, Monitored Agent Goes Offline (state created). Devices comes back online (Online state active again, re-alert device is back on).
This would help me not have to urgently jump into Dashboard or App trying to figure out what happened only to see it was a user restart or ISP outage.
7 votes -
Keeper Security Integration
Please integrate with Keeper Security for secure password management.
13 votes -
Customer Creation Templates
The ability to make customer templates so I don't have to create the same things over and over. For example I have separate folders each for laptop, workstations, and servers each with different thresholds and automation policies. It is a real pain that I have to re-create those manually every time I add a customer. Not to mention custom fields and other things.
3 votes -
Ability to see a ticket in an e-mail
There’s no “please reply above this line”, nor is there anything that allows me to see what the ticket is in an email, even after customizing the email alert. Additionally, I can’t even see what the user replies when I get email alerts. Same thing - I’ve even tried customizing it.
Basically, I’m looking for the ability to handle reading and replying to tickets, and their replies, via email.
6 votes -
Custom Fields in Email Templates
• You cannot include custom fields in email templates as a variable. You can automate them though, but for things like dates that makes automation useless since you can only say "this ticket has a date change for this custom field" and not the actual date it was set to. We should be able to add all fields on a ticket as variables to templates.
4 votes -
Calendar Integration
We should be able to see an indicator that something was already scheduled. What's the purpose of having a shared calendar for Atera if we can't tell if a ticket has a Calendar entry?
1 vote -
IT Automation, Adding Customer by Folder
IT Automation, Adding Customer by Folder. I cannot apply per folder from the setup screen, without adding the Customer first and Save, which then adds ALL DEVICES to the Automation job. There should be an option on the Applied To > Folders tab that allows me to select a Customer, then the Folder all in one screen.
1 vote -
Hard disk Usage
Hard disk usage: multiple alerts until it is resolved. and then if it goes back under the threshold, it sends another alerts = that is not good.
2 votes -
The ability to run scripts at User logon like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home
The ability to run scripts at User login like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home and not on the client's servers.
10 votes -
roboform
Integration with Roboform to allow management of login information.
1 vote -
1 vote
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Filter for agents without a assigned folder
The Ability to filter for agents without a assigned folder or IT-Automation profile. For a quick overview, which customer has new Agents installed or wrong configurations without an active profile.
1 vote -
Customers should be able to create their own KB articles
Customers should be able to create their own KB articles for a customer-owned wiki of information for their internal use + our use.
19 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Group IT Automation profiles & patching in folders or by customers
Set up folders to categorize and group your automation & patching. E.g.: group profiles by customer, or group them by type (patching, scripting etc.).
8 votes -
Maintenance Currently being performed notice over blank screen
When performing remote work on client computers there are times when the blank screen is very useful however that typically means the client doesn't know what is going on. Many times I have been disconnected because they see a blank screen, no mouse or keyboard (because it is frozen from my end) and so they simply restart the computer. If there were a 'maintenance is currently being performed" styled background that could be created by the admin instead of the blank screen would solve a lot of problems.
4 votes -
Use LDAP integration for adding technicians
As an example, have the technicians use their active directory credentials to log into Atera instead of having another set of credentials to remember.
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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