4886 results found
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Custom Icons on devices
Add 4 new boxes next to the status boxes for each device that can be set with or without an integration. There should be one for Webroot or Bitdefender, or any other AV that someone might use, another box should be for Backup Software like MSP360 or vendors choice, and two more boxes for whatever package the MSP offers. This would make it much easier to just look at client devices and at a glance see what software is on which device. We use Threatlocker as well, and DNSFilter.
My four boxes would be Webroot, MSP360, ThreatLocker & DNSFilter.
Currently…
4 votes -
Work from Home
Need to be able to quickly run a report to show which customers are using the Work from Home feature.
9 votes -
Windows Server 2003 R2
We are having issues installing the Atera Agent for monitoring on the Windows Server 2003 R2 which complies of almost 90% of our servers. Can we please get an option or compatibility for Windows Server 2003 R2?
3 votes -
Run Automation Profiles on-demand on specific agents (like scripts)
It would be great to have the option to run an automation profile on a specific agent computer on demand, the way we can scripts. I know we can setup automation profiles, assign customers or agents, then run them on everything they are assigned to. That works fine most of the time. Having the option to not just run scripts on demand for specific agents, but also automation profiles the same way would save us a lot of support time. Possibly even running an automation profile on an alert, the way we can assign scripts now.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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IPAM
IPAM Module to manage the IP in the network
10 votes -
User Logon report
Be able to report on logged on users for a workstation. Be able to provide a time and attendance report for users based on their logged on username.
5 votes -
voip
Integration with VoIP calling to see directly if number is matched the customer information in Atera?
5 votes -
Have the ability to add an alert based on registry settings
When we onboard new systems, we typically want to make sure certain items have been configured (such as the Remote Desktop port changed from the default settings of 3389). It would be nice if we could create an alert based on a value in the registry. That way we could check if the default port has been changed after a new machine has been set up or if it is still using the default port. An alert would be triggered if it didn't match the particular value and a ticket could be created.
7 votes -
Default ticket priority
Be able to change default ticket priority from Low to Medium or other value.
7 votes -
TPM Status & Version
Add TPM Status with Version
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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View all displays
Viewing all displays while using the RMM takeover method to view the clients machine using splashtop RMM client.
Currently only have the option to view a single display at once.
10 votes -
Wake-on-LAN support across VLAN's
Since your agent will likely be on every workstation more functionality or options for WOL would be great. Often servers sit on a different VLAN/Network subnet than workstations. Regardless of that Atera only provides the option of a server to send the WOL packet. As we know WOL is an L2 protocol and will not cross network subnets/VLAN's inherently. If Atera could make the agents network subnet aware that would help a lot. Then when trying to wake up a workstation only options on the same network would be able to come up.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Patch/AV caching at remote sites
In other MSP platforms I have used, we have the ability to cache patches and AV updates for a remote site on a single device which helps reduce the bandwidth requirements to deploy patches and AV updates. After talking to support, this architecture is not implemented today. This would be greatly beneficial for customers who have multiple sites but a single ISP at a central location.
5 votes -
Extensions for phone numbers
We used to be able to put phone extensions in a contact's phone number, but with the new update phone numbers are required to be ten digits. I propose a section next to the phone number called "extension" or "ext" where we can put the extension for each contact.
7 votes -
Add AV/Spyware/Firewall Status to Agent API
Add AV/Spyware/Firewall Status to Agent API
MachineID
AgentID
DeviceGuid
FolderID
CustomerID
CustomerName
AgentName
SystemName
MachineName
DomainName
CurrentLoggedUsers
ComputerDescription
Monitored
LastPatchManagementReceived
AgentVersion
Favorite
ThresholdID
MonitoredAgentID
Created
Modified
Online
ReportedFromIP
AppViewUrl
Motherboard
Processor
Memory
Display
Sound
ProcessorCoresCount
SystemDrive
ProcessorClock
Vendor
VendorSerialNumber
VendorBrandModel
ProductName
MacAddresses
IpAddresses
HardwareDisks
OS
OSType
WindowsSerialNumber
Office
OfficeSP
OfficeOEM
OfficeSerialNumber
OSNum
LastRebootTime
OSVersion
OSBuild
OfficeFullVersion
LastLoginUser17 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Windows Updates
Windows Updates needs an overall, it's very confusing when you look at the updates as to which machine has or has not done the updates. When you look at the machine it's missing alot of updates.
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Device Monitoring Improvements
More details Device monitoring capabilities
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Store Windows Event Log Entries
When monitoring the Windows Event Log for events (like Failed Login Attempts), it would be really useful if Atera would retain the events that triggered the alert so we can see them later. Unfortunately, if the alert is triggered and the endpoint goes offline, there's no way to see any detail. Storing this information would really be useful to help diagnose and resolve the issues we're monitoring.
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Report to list all devices for a company with online/offline status and last logged on statusth
Report to list all device for a company with online/offline status and last logged on status. This will enable the ability to track computers that are unplugged, stolen, disjoined from the domain, retired, or just otherwise missing and need to be removed.
6 votes -
Export to CSV
It'd be extremely helpful if I could run a script or something on multiple hosts and then export the script output of all those recently ran scripts into a CSV to analyze in excel.
1 vote
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