5056 results found
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Automated actions with incoming call (e.g. Phone Suite)
Phone Suite (https://www.xtelsio.com/en/products/client/index.htm) has the ability to open a URL when a call comes in, using a wildcard to pass information (like the phone number).
It would be nice, if there was the option to open a contact in Atera by using the phone number instead of the contact-id (which I assume is used now).
If the phone number is unknown, open a new contact.6 votes -
vmware snapshot management create/delete
Automated or manuals snapshot prior running windows server update or deployment profiles
6 votes -
Favorite Scripts
Can we "star" scripts so they are more easily accessed from a list of scripts?
4 votes -
Ignore certain event IDs
Ability to ignore a certain event ID or disable alerting on it. We have certain hardware that throws emergency event IDs but are informational only. These happen on reboot so we get a ton of alerts a day with an event that is of no concern. I would like to be able to flag it to be ignored or auto closed without email alert.
3 votes -
Screen / Monitors preview (somewhat blurred) before initiating remote session
It would be helpful before we start remote session so we can see if user is busy/in a meeting/or not in front of the computer. Maybe very low quality image of current view of the screen with hard to read details so we are not intruding on their privacy.
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Github Integration for scripts
Github integration for scripts to load this from public or private repositories. This way, other users can also comment / issues / version releases / pull request on scripts. Currently, scripts are checked before they are executed, in the event of errors you cannot give feedback or other users cannot see any feedback on scripting.
14 votes -
22 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer vs. technician update
Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.
3 votes -
Assign threshold to multiple CUSTOMERS at once
I can assign a threshold to all devices at once which is ok and all, but I would like to set a threshold profile to all customer profiles at once so that if a new PC is added to any client I don't have to push the application of the profile to devices to all again.
My use case is that I am currently setting up new thresholds as if I were new to Atera to better match what we are currently doing. Then I will setup profiles for certain servers and such and apply them manually. Well I'd like…
1 vote -
Customize Snippet
Create your own snippet
5 votes -
The ability to mark Patches and updates as suspected bad.
The ability to mark a Patch or Update as suspected bad. If so many Atera users mark one as suspected bad then Atera automatically suspends the install for all other Atera users and when a patch or update is corrected, the suspension is lifted and automatically installed. The idea behind this is to slow down the spread of updates that cause system and application crashes.
7 votes -
knowledge
Need the opportunity to imbed HTML or Scripts in a knowledge article
fx for external forms or maybe be able to create forms in the article7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Alert scheduling/automatic snoozing
Set an alert schedule for different customers/The ability to automatically snooze alerts for certain periods of time each day.
This has been a slight issue for us due to patch management causing high CPU and Memory usage alerts to be created so we get lots of alerts overnight.
It would be nice to be able to snooze these for particular customers but to be able to do it automatically or on a schedule.14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Cannot edit the file type of a script
The UI gives the impression that you can edit the script type - but actually you cannot - you have to delete it and start all over again.
23 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Celsius to Fahrenheit for alert thresholds
Please allow changing from Celsius to Fahrenheit for alert thresholds
12 votes -
Help Desk Ticket Calendar
Add a calendar for tickets so the Dispatcher will assign the tickets to the available Technician. Also the tickets should be in colors according to the importance of the ticket
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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TimeSheet Reports Scheduling
TimeSheet Report: want to send to all my customers with the schedule but can't do everyone client one by one. Would be nice to select all clients to be sent out at the same time but to each client
1 vote -
Close with Message
When I used Spiceworks, one of the features that was present was to add a note (which would be emailed to the user) while simultaneously closing the ticket by checking the "close ticket" box.
My users are usually pretty happy folks, so it's not uncommon for me to get a "thank you" or similar message in response to a solved ticket. If I respond with "no problem!" etc. then they get that message and then also a repeat of it when I close the ticket (since they get a message with the last notes added when I close the ticket).
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5 votes -
Schedule report : Email Subject is to generic
When scheduled reports are created -
a generic message
"Your Atera ‘Agent Health’ report is here"
Can I option be added to either use the description (name of report) - or option to add the detail for the message
This way you know exactly what the content of the email is - rather than having to click the link5 votes -
Ability to Export Atera Subscription Invoices as a PDF and not a just a link
Ability to export the Atera subscription invoices into PDF directly rather than seeing it as a link.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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