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5048 results found

  1. It would be very useful to be notified (e.g. an email) when an alert has been automatically resolved.
    For example, if a server goes offline I get an email and if it comes back online I always get a resolution email

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  2. Have the option to set an alert interval when a host is down. For example if critical host X is down for 4 hours send a new email alert again to the defined email that the host is still down. This will ensure noone will miss it.

    1 vote

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  3. Under the Devices > Edit > Relations, to have the folders alphabetized

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. Monitoring and reporting ESXi hosts, cpu load, storage, networking.
    Graphical Report (same as windows devices with agent installed).
    IMPORTANT to get statistics within a range of days, interesting for debugging, problem solving, investigating.

    19 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. All in the name. Allow creating folders within my scripts.

    13 votes

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  6. Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. He wants to be able to customize the view of the dashboard per technician. This is a minor request but would be a great help. Meaning, each technician would see the dashboard that is relevant to them.

    2 votes

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  8. Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
    I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
    If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
    Maybe it's possible to read a registry key to show in the console if the agent is activated or not.

    20 votes

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  9. Easier options for wire transfer. Can't add all atera's annual subscription on my credit card.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  10. Ability to change ticket view without everyone seeing it. Even saved view.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  11. When we load the contacts page for a company in Atera we are shown the main phone number for each contact as below:

    Name
    Job Title
    Main Phone Number
    E-Mail address
    Date Created

    I suggest we add mobile phone number, showing the following information at a glance:

    Name
    Job Title
    Main Phone Number
    Mobile Phone Number
    E-Mail address
    Date Created

    1 vote

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  12. Have the ability do delete messages from ticket conversation history. We have been accidentally sent confidential information not intended for us and there is no way to remove this from Atera.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. Under Customer > Devices > Folders: The ability to arrange or drag the folders in a different order would be helpful for the organization. Under the current format, you create a folder and there is no way to arrange them.

    23 votes

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    1 comment  ·  Customers  ·  Admin →
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  14. It would be helpful before we start remote session so we can see if user is busy/in a meeting/or not in front of the computer. Maybe very low quality image of current view of the screen with hard to read details so we are not intruding on their privacy.

    19 votes

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    3 comments  ·  Devices  ·  Admin →
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  15. Ability to know when a technician has clicked on "Run Now" under activity log

    3 votes

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  16. Since Axcient is now supported by Atera, is there an idea in place to start allowing integrations with pre-existing Axcient accounts, instead of having to create a new account?

    2 votes

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  17. I do quite a lot of onsite visits as well as being an MSP. For me, having the customer address on the ticket and having the ability to print a ticket is invaluable.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. i would like to change atera agent installed program file name instead of AteraAgent i want change SharafdgAgent and publisher name SharafDG like this

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  19. Be able to set tickets to automatically change the ticket "Awaiting Customer / Technician response field to coloured background - safety yellow (customer) or bright red (technician) after a set period so at a glance you can see stagnant / neglected tickets. Can be set colours and just enable an option with a single period of time like 48 hours or 7 days etc etc that they change based on last updated response day and time.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. It would be nice to have the possibility to reset totally the ticket number.
    For example: I 'm using your tools for the last weeks in order to test it.
    Now I will deploy it to my customers.
    But impossible to reset the first ticket number to 1.

    Thanks :)

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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