4690 results found
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Customization of Alert Pausing
Customize the amount of time
Mass pausing for devices
Pausing based on Automation profiles14 votes -
Sort "My Scripts" list and category dropdown list alphabetically
This is using the new Atera interface, by the way.....When running a script on a device (Devices -> Manage -> Run Script), the category list as well as the list of scripts are not alphabetized. I have over 100 scripts in "My Scripts" and I'm trying to prioritize certain scripts in level of importance to run by simply numbering them in the category name and script name("1. categoryname", "2. categoryname","1. scriptname", "2. scriptname", etc) so my tech knows what categories of scripts to run first and what order to run those scripts in, but the scripts and categories are not…
12 votes -
Integration with "Genuity" Sass & Vendor, IT asset, and Telecom Management
It will be nice If you can integrate with "Genuity".
Genuity is covering, and complimenting everything that Atera is lacking at.
For example Asset tracking including warranty information and systems age.
Saas and Vendor Contract management and tracking. with financial aspect for bot tracking segments.
subscription is $30 per month for unlimited assists!!! If Atera can get their act together and provide us with the features that we requested for so long I am sure we will pay Atera the extra $30 per month.4 votes -
Reset search criteria under "All" Tab
It would be great if the search box criteria was reset in the "All" tab, when you click on another tab. Currently the search is active when you click on a different tab, which means you have to go back and clear the search criteria.
1 vote -
Change the user that the ticket is held under.
For example, we have a user which regularly forwards tickets to us that are generated from an email forward. But since the ticket is then put against the person we received the forward from, we're unable to email the actual user the ticket should be held against within the ticket.
2 votes -
Fix File Transfer UI
As with a lot of Atera, widen the scroll bars, at least when the mouse hovers over if not all the time. Also allow the separator between file structure and content to be movable, a few levels deep and all you can see is ...
And, let the right section (contents) be selectable also, its a very clunky UI and needs reworking to be properly usable. Plus have a allow/deny click box per customer (or folder, or device) to allow the use of it.2 votes -
Report for alerts on specific device with description & amount of alerts
I would like to create a report for devices and alerts. Would like a report that I can show to my client that they’re having X amount of issues with one device and then we can address it based on a, b, c action items.
3 votes -
Alerts in Windows
Would be nice if it was possible to get a Windows Alert when a new ticket gets created.
2 votes -
Change header text color in White Label settings
Allow to change the headers' text color in the White Label branding and not only the background color
4 votes -
Alerts on Back-Up info
Get backup info. If there is an issue with a back up, to be able to get alerts. right now we don't have info
1 vote -
Workstation/Server Specification
At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.
15 votes -
Create alert when agent is not able to connect to Windows Update Server
If the agent is not able to collect data from Windows Update to check the update status, or the agent is unable to download the updates (both due to network problems at the client, proxy settings as example), the agent will not see any new update, so the device is displayed as "up to date" in the dashboard.
Please set an alert, when the agent is not able to pull windows update information or the updates itself, and why (you may have an exception which you could forward to the alert).
1 vote -
OnCustomer Site API Value
OnCustomer Site API Value: dropdown to select True or False for OnCustomerSite
1 vote -
Move Network Discovery and Work From home back to add ons
Move Network Discovery and Work from home to the add-ons drop down.
6 votes -
Kaspersky integration
Kaspersky integration would be great. Done a lot of research on virus and ransomware protection and Webroot just doesn't cut it compared to others. Kaspersky the leader.
6 votes -
Support Automation Profile on Unassigned
Would be convenient if we could assign automation profiles on the Unassigned folder for customers. It's just not doable to move every single new agent from Unassigned to a different folder just so you can differentiate between servers and PC's/laptops.
2 votes -
Generate reports to SharePoint
Have reports that you can schedule that will then integrate with Cloud Platforms such as SharePoint and have it uploaded to a specific library
2 votes -
email address to be included in the quickbooks intergration
It is essential that the integration with quickbooks brings across the email contact details for a client as this is where an invoice will be sent via quickbooks. It should also mean that it is easier to then view the main email contact details of the customer on the Atera platform
4 votes -
passwords
It would be nice to be able to import passwords from an existing or create-able CSV list. Most of my business customers who use passwords combined with or without 2FA often "lose" passwords. Being able to import this list would / could save an enormous amount of data entry time.
6 votes -
Device Update with unique ID
Hello, could we imagine an update of the device part by unique id ? (example : mac address? If the mac address is already present, the agent retrieves the information from the previous device. This would allow it to preserve the history, limit the number of duplicates following a relocation or a name change. Thank you. (The removal function of agents not connected since X is difficult to use in my case, we have portable workstations that can stay outside for several months without returning to the office, I do not want to lose control of these workstations). Cordially
2 votes
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