5040 results found
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Reports export to PDF in Landscape
The ability to export reports in Landscape view. Especially, timesheets and block hours.
4 votes -
Bring back the scroll bar
Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.
6 votes -
We want to be able to disable/enable a client without losing the data
When you delete a customer, all data under that customer will be deleted. Including contacts, devices, alerts, and tickets. It would be better to replace this with an enable/disable button to not lose the data.
6 votes -
Better Formatting for Replies
ticket reply with formatting similar to outlook
The formatting of the replies is very Limited7 votes -
Daily Technician Time Report Broken down by agent
Currently, every morning I have to export to xls, run a Macro to sort, group and calculate how much time each tech spent the previous day. Would love for this to be automated.
22 votes -
Multiple Emails to one Contact
Ability to assign more than one email address to a contact
6 votes -
Cancel network discovery DC scan
Having issues with getting Network Discover to work on Doman Controller. It would also be nice to be able to ABORT the discovery, instead of waiting for a timeout. Also, when it does fail, perhaps give some idea of the reason, i.e. Network Credentials, Firewall/Getting blocked. I am using the trial, and this is a huge issue if I can't get this to work.
10 votes -
Group IT Automation profiles & patching in folders or by customers
Set up folders to categorize and group your automation & patching. E.g.: group profiles by customer, or group them by type (patching, scripting etc.).
9 votes -
Windows Server 2003 R2
We are having issues installing the Atera Agent for monitoring on the Windows Server 2003 R2 which complies of almost 90% of our servers. Can we please get an option or compatibility for Windows Server 2003 R2?
4 votes -
Show running processes (like patching and software deployment) in the Web Console - Device view
It would be very helpful to have a "Running processes" view in a per-server basis (in the agent view), in the Web interface, so that we can see clearly and quickly what is running in that server from the Atera agent, like software updates, software installation, etc. That would allow us to quickly confirm what is running on that server without having to check the global "running processes" view then having to filter.
15 votes -
Have the possibility of making Wmi queries to retrieve information on client workstations in order to monitor software installed on the work
Have the possibility of making Wmi queries to retrieve information on client workstations in order to monitor software installed on the workstations (example delay before expiration and/or active real-time protection for Fsecure solutions)
1 vote -
Scheduled Ticket reminder
For Scheduled tickets, it would be nice to assign a reminder notification to the technician assigned, with some optional time frames.
13 votes -
display ticket number in page title
Hi,
Any ticket page has constantly the same page title: <title>Atera - RMM software | PSA & Remote Access for MSPs</title>This should be changed to include ticket number at the end:
<title>Atera - RMM software | PSA & Remote Access for MSPs | #1203</title>
so when the URL is copied over to another system or conversation, it automatically displays the ticket number without a need of opening the URL.We reference a lot of tickets and this 2 minute change would make referencing way simpler.
Thank you
4 votes -
clean up old request
some of the features being voted are already in place making feature board cluttered and time consuming cycling through ideas.
3 votes -
2 votes
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Default ticket priority
Be able to change default ticket priority from Low to Medium or other value.
9 votes -
Create reports based on a specific contract of a client.
In the reports section, it would be really good to be able to create a report for a specific contract of a client. At the moment we are only able to create reports for all the contracts a customer has. It would be a good idea to be able to separate the report based on the contracts.
2 votes -
Allow multiple reply emails from Atera for different customers.
Allow for the "no-reply" responses from Atera to come from different email addresses for different customers. We have a customer that sends emails to Atera and the tickets are logged, but they want their own customer reply email.
8 votes -
Apple detailed model
Please break out the apple model. listing of just imac really doesn't do anything. Have it show the detailed info like iMac (21.5-inch, Mid 2010).
8 votes -
script notes/instructions
add a field on script (and script library) where instructions and other notes could be added. this would be good to have as employees leave or new ones are brought on and they need to know why that script exists.
4 votes
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