5041 results found
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Indication of which devices have the helpdesk icon enabled on the devices view
Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
Maybe it's possible to read a registry key to show in the console if the agent is activated or not.20 votes -
Wire Transfer
Easier options for wire transfer. Can't add all atera's annual subscription on my credit card.
1 vote -
Ticket view change just for one tech
Ability to change ticket view without everyone seeing it. Even saved view.
1 vote -
Show mobile numbers at a glance in Atera on Company Contacts Tab/Page
When we load the contacts page for a company in Atera we are shown the main phone number for each contact as below:
Name
Job Title
Main Phone Number
E-Mail address
Date CreatedI suggest we add mobile phone number, showing the following information at a glance:
Name
Job Title
Main Phone Number
Mobile Phone Number
E-Mail address
Date Created1 vote -
Delete messages from ticket conversation history
Have the ability do delete messages from ticket conversation history. We have been accidentally sent confidential information not intended for us and there is no way to remove this from Atera.
7 votes -
Arrangeable Customer Folders
Under Customer > Devices > Folders: The ability to arrange or drag the folders in a different order would be helpful for the organization. Under the current format, you create a folder and there is no way to arrange them.
23 votes -
Screen / Monitors preview (somewhat blurred) before initiating remote session
It would be helpful before we start remote session so we can see if user is busy/in a meeting/or not in front of the computer. Maybe very low quality image of current view of the screen with hard to read details so we are not intruding on their privacy.
19 votes -
"Run now" from IT auto profile on activity log
Ability to know when a technician has clicked on "Run Now" under activity log
3 votes -
axcient
Since Axcient is now supported by Atera, is there an idea in place to start allowing integrations with pre-existing Axcient accounts, instead of having to create a new account?
2 votes -
Show customer address on tickets and make them printable
I do quite a lot of onsite visits as well as being an MSP. For me, having the customer address on the ticket and having the ability to print a ticket is invaluable.
2 votes -
installed name change
i would like to change atera agent installed program file name instead of AteraAgent i want change SharafdgAgent and publisher name SharafDG like this
2 votes -
"Awaiting xx Response" field automated aging colour change
Be able to set tickets to automatically change the ticket "Awaiting Customer / Technician response field to coloured background - safety yellow (customer) or bright red (technician) after a set period so at a glance you can see stagnant / neglected tickets. Can be set colours and just enable an option with a single period of time like 48 hours or 7 days etc etc that they change based on last updated response day and time.
1 vote -
To reset the ticket number
It would be nice to have the possibility to reset totally the ticket number.
For example: I 'm using your tools for the last weeks in order to test it.
Now I will deploy it to my customers.
But impossible to reset the first ticket number to 1.Thanks :)
1 vote -
Success of Automation Profile
I'd like to be able to pull a report that tells me the total number of failures and success rate during the duration of the automation process.
1 vote -
Report Export in XLS not XLSX
The Microsoft recommeded 'Office Security Baselines' blocks 'Excel 97-2003 workbooks and templates'.
Appears all the reports exportable in Atera are in the xls, not xlsx, document format which is blocked by this recommendation. Is it possible for these exports to changed xlsx. It's either that or CSV.
I'm sure your org is very security focused and will appreciated my dilemma.
5 votes -
set event monitor alert type status in Atera different than event viewer status
Currently if we want to add an alert ID to a threshold, the type (information, critical, etc) much match what is in the Event Viewer. We need to be able to set it differently for our Atera alerts.
For example, for detecting potential ransomware, we want to monitor a scheduled task creation, Event ID 4698 and 4700. In the Event Viewer that's an information alert. We would like to be able for that to show up as a critical alert in Atera to get our attention so it's not lost.
Currently the alert level we set in the threshold must…
1 vote -
Billing in GBP currency rather than USD
I would like Atera billing to be charged in pounds rather than dollars. I get charged a fee from the bank every month which adds up to a fair amount over a year period.
2 votes -
Add HelpDesk Agent and Chat to the View Filter
It will be very useful to be able to filter a View by HelpDesk Agent and Chat activation status
9 votes -
Reports export to PDF in Landscape
The ability to export reports in Landscape view. Especially, timesheets and block hours.
4 votes -
Bring back the scroll bar
Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.
6 votes
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