4885 results found
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Customer Password Manager Search/Filter mechanism
Search/filter mechanism in customer's password manager for faster access instead of sifting through a long list of logins.
8 votes -
Combine and send reports automation
I would love to be able to have reports automatically combined into one and scheduled to send to the customer on a monthly basis. Right now we have to either have the reports sent to a tech and manually combine them and then send. Previously we were able to do this until migrating over to Atera. Love Atera, just would like to get that feature back.
2 votes -
More information from PC
More information from the PC's would be nice (e.g. take look at the amount of info that PDQ Inventory can grab from client devices without even requiring an agent installation).
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Impact
Would like the ability to edit the SLA section and provide my own Impacts instead of using the default ones.
Also an ability to delete ones we are not going to use.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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See Remaining Hours of Block Hour Contract Directly on Ticket
Ability to see the remaining block hours directly on the ticket.
9 votes -
Ability to control ESX
Ability to control ESX
4 votes -
The ability to select/unselect column in the Timesheet Report
currently we only get the choice of the default columns in the Timesheet Report. It would be nice to be able to select the ones you needed. Also, to show all time entries but only billable hours in the total hours on the top of the report.
16 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Xero Sync Specified Items
Xero: You need the ability to sync and link specified items similar to how you do it with customers.
1 vote -
Script Error to Show if The Script is Incorrect
Have an error feedback when the script is incorrect. Right now, even if the script is not correct, Atera can still show that it went successfully because it did run it.
No mention of the script actually failing and returning an error!
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Exporting a list of multiple devices with specs and more
Would be a good idea if we could export a list of devices from multiple companies to an Excel sheet and include the specs and last contact date and Ram - Disk - and OS type/info
3 votes -
Passwords to show on portal
Each password tied to a customer needs an option: "show on customer portal for all users" or "show on customer portal for specific contact groups"
3 votes -
WordPress
WordPress integrations.
Allow potential users to be able to log calls in Atera so that we do not have to monitor 2 different chat and ticketing systems.
Having users be able to sign up and buy services via WordPress and woo commerce.
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Failed login
I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
Thanks9 votes -
blocked customers
Currently when viewing a customers individual record, One can set the customers as "BLOCKED" ( non payment/late payment etc) The tiny icon overlay is displayed ( from the ranking feature) . My request is:
1) Make this a little bigger or even allow us to create/upload own images and have up to 10 rankings.
2) Make this overlay display function, which is already available, make it available where ever the client is displayed. EVEN on tickets, Lists, etc.
5 votes -
Reporting (with excel Exports)
Across All Categories:
Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.Examples:
First select either Customer, or Ticket, or Devices, etc
Customer (Across all Customers)
drop down list of All available Customer fields (including…5 votes -
snmp OID value view in mobile app
It would be helpfull to see the OID Values also in the mobile app
6 votes -
set time out for repeating alerts
Set a time put for a repeating triger to send additional alerts
17 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Better API Lookups
Ability to use the API to look up customers by Phone Number instead of selecting a page and then locating the customer. Also ability to create customer with just a phone number and not an email if one is not available.
16 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Change the durations to actual timestamps on Alerts
Atera currently shows time stamps for alerts like "3 hours ago" If I am trying to look through an event log on a device to find the cause of that alert I need to know the actual time that atera logged the issue, not some vague time 3 hours ago.
18 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Rule set based on SNMP Values
For example VMware will expose the used value of the datastore, and the total size, so to get used space you need to subtract hrStorageUsed.1 from hrStorageSize.2 to give total used value. This could then be monitored as a rule within Atera.
3 votes
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