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5041 results found

  1. Please break out the apple model. listing of just imac really doesn't do anything. Have it show the detailed info like iMac (21.5-inch, Mid 2010).

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. add a field on script (and script library) where instructions and other notes could be added. this would be good to have as employees leave or new ones are brought on and they need to know why that script exists.

    4 votes

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  3. Today, the integration is for 1 calendar per account - making us use a shared calendar

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. It would be useful to display the number of memory slots and view the population status to better assess ram upgrades.

    9 votes

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    2 comments  ·  Reports  ·  Admin →
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  5. We'd like to know if you would like the option to charge your customers through Atera.
    If so, would it be for recurring or one-time payments?
    Which payment method would you prefer- credit card, Paypal, ACH, SEPA etc. and why?

    13 votes

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    1 comment  ·  Billing  ·  Admin →
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  6. I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Phone Suite (https://www.xtelsio.com/en/products/client/index.htm) has the ability to open a URL when a call comes in, using a wildcard to pass information (like the phone number).
    It would be nice, if there was the option to open a contact in Atera by using the phone number instead of the contact-id (which I assume is used now).
    If the phone number is unknown, open a new contact.

    6 votes

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  8. Automated or manuals snapshot prior running windows server update or deployment profiles

    6 votes

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  9. Ability to ignore a certain event ID or disable alerting on it. We have certain hardware that throws emergency event IDs but are informational only. These happen on reboot so we get a ton of alerts a day with an event that is of no concern. I would like to be able to flag it to be ignored or auto closed without email alert.

    3 votes

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    1 comment  ·  Alerts  ·  Admin →
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  10. It would be helpful before we start remote session so we can see if user is busy/in a meeting/or not in front of the computer. Maybe very low quality image of current view of the screen with hard to read details so we are not intruding on their privacy.

    18 votes

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    3 comments  ·  Devices  ·  Admin →
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  11. 22 votes

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    2 comments  ·  Agent  ·  Admin →
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  12. Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. I can assign a threshold to all devices at once which is ok and all, but I would like to set a threshold profile to all customer profiles at once so that if a new PC is added to any client I don't have to push the application of the profile to devices to all again.

    My use case is that I am currently setting up new thresholds as if I were new to Atera to better match what we are currently doing. Then I will setup profiles for certain servers and such and apply them manually. Well I'd like…

    1 vote

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  14. Create your own snippet

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. The ability to mark a Patch or Update as suspected bad. If so many Atera users mark one as suspected bad then Atera automatically suspends the install for all other Atera users and when a patch or update is corrected, the suspension is lifted and automatically installed. The idea behind this is to slow down the spread of updates that cause system and application crashes.

    7 votes

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  16. Need the opportunity to imbed HTML or Scripts in a knowledge article
    fx for external forms or maybe be able to create forms in the article

    7 votes

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  17. Set an alert schedule for different customers/The ability to automatically snooze alerts for certain periods of time each day.

    This has been a slight issue for us due to patch management causing high CPU and Memory usage alerts to be created so we get lots of alerts overnight.
    It would be nice to be able to snooze these for particular customers but to be able to do it automatically or on a schedule.

    14 votes

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    0 comments  ·  Alerts  ·  Admin →
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  18. The UI gives the impression that you can edit the script type - but actually you cannot - you have to delete it and start all over again.

    23 votes

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  19. Please allow changing from Celsius to Fahrenheit for alert thresholds

    12 votes

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    1 comment  ·  Alerts  ·  Admin →
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  20. Add a calendar for tickets so the Dispatcher will assign the tickets to the available Technician. Also the tickets should be in colors according to the importance of the ticket

    21 votes

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    1 comment  ·  Tickets  ·  Admin →
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