4885 results found
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Freshdesk
We would love to see integration with Freshdesk CRM.
For example: Automatic ticket opening in case of alerts, option for remote control directly from the ticket page. and so..5 votes -
Move search loading spinning icon
Simple, move the spinning icon when searching to the bottom of the page. Every search I do ends in me miss clicking because I move faster than your search runs. I search and the item I want is top of the list but as I click it the search finishes and moves the entire list!
1 vote -
Text-message/email based MFA option
Use case for us is we have a license purchased for a monitor in the office to view tickets.
Sometimes after the session timeout, the person with the MFA is not in the office and it is inconvenient to start a new session.9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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2FA QR code
Add the ability to upload a screenshot in the passwords section. A lot of 2FA uses QR codes so having these there would be handy.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Alerts
Would love to add an alert or pop-up in a customer profile so when our techs try and create a ticket or perform work for a client, they are aware that the client is on service hold.
4 votes -
Have agent service notify management server that a shutdown is in progress
Assuming that heartbeats are sent both ways for machine availability, the server end is slow to recognize a computer is offline. This can make testing things like Wake on LAN very slow. If the client agent can somehow notify the server that a shutdown event was recorded and update the portal much sooner that would save a lot of time. Alternatively, decrease heartbeat interval times? Sometimes have to wait 5-10 minutes after shutting down a machine before the portal recognizes the device is offline.
3 votes -
Disable USB ports from using USB Drives to help on the Insider Threat.
We are all concerned about the Insider Threat and Security Policy dictates that all USB ports on windows. Linux and Mac workstations be disabled except for designated workstations and those be logged and be reviewed daily.
You have scripts to do it but we need it to be more automatic and for it to be monitored and reported.7 votes -
Can a excluded Patch be removed from the Patch Compliance Reporting. So A practical example is MS released a preview patch this week and I
Can a excluded Patch be removed from the Patch Compliance Reporting.
So A practical example is MS released a preview patch this week and I exclude Preview patches from my customers but in the compliance reports it shows not compliant die to that patch not being installed.
8 votes -
1 vote
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block contract rollover
I would like the block contract rollover to only rollover hours for the last month rather than from the start of the contract. When I run a block contract report the hours for one that has been for 2 years have kept accumulating for the 2 year period which is not feasible at all.
1 vote -
Go Back button under Customer
Go Back button under Customer. If I am under a specific customer and I want to go to all my customers' list, I need to click back on the search engine rather than a "back" button in Atera.
1 vote -
gestion temporalité tickets
Il serait intéressant d'avoir une possibilité de gestion temporelle des tickets.
Par exemple, fermet automatiquement les tickets ouvert ou en attente qui n'ont plus eu aucune modification depuis 6 mois.
Ou bien pouvoir se dire, je met ce ticket en attente mais il doit se réouvrir tout seul dans deux semaines pour tel ou tel raison.2 votes -
stop script
Be able to stop a script that has an expiration, but has not been processed yet.
7 votes -
PING - Expanded Graph and RTT
It would be nice, if the graphing for generic devices also includes the RTT and a more past history (up to one year)
9 votes -
Integration with "Genuity" Sass & Vendor, IT asset, and Telecom Management
It will be nice If you can integrate with "Genuity".
Genuity is covering, and complimenting everything that Atera is lacking at.
For example Asset tracking including warranty information and systems age.
Saas and Vendor Contract management and tracking. with financial aspect for bot tracking segments.
subscription is $30 per month for unlimited assists!!! If Atera can get their act together and provide us with the features that we requested for so long I am sure we will pay Atera the extra $30 per month.4 votes -
Reset search criteria under "All" Tab
It would be great if the search box criteria was reset in the "All" tab, when you click on another tab. Currently the search is active when you click on a different tab, which means you have to go back and clear the search criteria.
1 vote -
Change the user that the ticket is held under.
For example, we have a user which regularly forwards tickets to us that are generated from an email forward. But since the ticket is then put against the person we received the forward from, we're unable to email the actual user the ticket should be held against within the ticket.
2 votes -
Fix File Transfer UI
As with a lot of Atera, widen the scroll bars, at least when the mouse hovers over if not all the time. Also allow the separator between file structure and content to be movable, a few levels deep and all you can see is ...
And, let the right section (contents) be selectable also, its a very clunky UI and needs reworking to be properly usable. Plus have a allow/deny click box per customer (or folder, or device) to allow the use of it.2 votes -
Report for alerts on specific device with description & amount of alerts
I would like to create a report for devices and alerts. Would like a report that I can show to my client that they’re having X amount of issues with one device and then we can address it based on a, b, c action items.
3 votes -
Improved Software Inventory Report
Please allow simplifying the results from the Software Inventory report such that apps with different versions can be collapsed into a single line.
When I run this report right now, it's very cumbersome to see the apps installed when there can be 10 entries for the same app with varying versions. Being able to simplify this list so I can see plainly what apps are installed on which endpoints without having to mentally or manually collapse these multiple duplicate apps would be very beneficial.
3 votes
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