5040 results found
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Integration with Microsoft LAPS
Integration with Microsoft LAPS
To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.6 votes -
Max Supported OS for MAC OS
Please add add what the max supported OS for MacOS. This would also help with life cycle of machines.
6 votes -
Import ticket creation model
import GLPI model
9 votes -
Centralised User Directory for Technicians:
Centralised User Directory for Technicians: I onboard and offboard talent, I am having to go to the Atera site to manage technicians instead of going to a centralized user directory where I can deprecate users.
3 votes -
Report Dashboard for clients
Report Dashboard for clients: we can't present our activity well to our clients. We need a client Dashboard, that they can check out at any time. All other RMMS do that. Access for them to check out the dashboard.
3 votes -
Device Availability Report
It would be nice to have the ability to run a report device for device up/down over the past X days/months.
12 votes -
Deep Calendar integration
for a more integrated calendar view, or true calendar\time log sync to help our technicians more fully and accurately document their time? A perfect integration in my view would be sync between a Google Calendar and Atera time entries, visually showing technicians where they have forgotten to add time, or showing their manager where the time needs to be adjusted.
2 votes -
Data Monitoring
There is a need to monitor network usage and what applications or URL's are using the data/bandwidth
2 votes -
Filter devices for those that don't have a relationship with a contact
I'd like to be able to filter devices to find those that don't yet have a relationship with a user so that I can assign them.
2 votes -
Option for marking Regular Desktops as servers
I have a few smaller customers that don't have real servers and use a workstation with Windows OS not server OS and I would like to monitor them as servers and have them listed as servers not workstations in the dashboard.
2 votes -
Scheduled Report Notificaion Email Subject
Scheduled Report Email Subject should Include the name we provide for the Scheduled report instead of "Your Atera ‘Patch Status Summary’ report is here" should be something like "Your Atera 'MY Report Name' report is here" that would make the email notificaion much more useful. it would also be nice to have it in the Body of the email too.
5 votes -
non monitored hardware
It would nice to be able to track non monitored hardware like monitors and docking stations. We can add custom fields but I don't see a way to have these added to a report. If there was custom Auditor report where you could select the items displayed and could include custom fields that would be great and would really improve basic inventory management.
15 votes -
PDQ
Having PDQ deploy instead of Chocolatey as a deployment option would be great!
11 votes -
Add-on section isn't useful for day to day use
The Add-Ons Menu provides no useful information or dashboard, it can be moved elsewhere and accomplish the same task without being in the way of other more important features.
1 vote -
Show next scheduled touch date when viewing list of tickets
When viewing the list of tickets, it would be very helpful to see that next scheduled touch date. That in conjunction with the activity status would make the "Tickets" view much more usable.
2 votes -
DISPLAY TICKET DATE ON PRODUCT REPORTS
We would like to see the date that the ticket was created in product reports as well. So far I only see dates on timesheet reports.
2 votes -
scheduled invoicing
We would like to automatically send out invoices based on a contract monthly rate, and have it send out every first of the month.
5 votes -
Link to device's Folder
When you are working with a group of devices in a specific folder, there should be a link on the device page to go back to that folder you started in. Right now I have to go back to the company page and then to the folder.
15 votes -
Pull Warranty from ScalePad
Atera can send agent names and serial numbers to ScalePad (formerly Warranty Master). ScalePad then looks up existing warranty information and offers their own warranty. Since this integration already exists, it would be awfully nice to have Atera read the warranty status and termination date and write those back to the agent details in Atera.
16 votes -
Atera agent to not include remote access softwares
Most of my customers do not want to have remote access software installed on their servers and computers (Splashtop, screenconnect, etc..), so I ended up not installing the monitoring agent because I have no other choice.
We need the monitoring agent installed without the remote access software. Is there a way we can build our own agent?
Pls help.3 votes
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