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5023 results found

  1. Get Notified when end user submit a feedback

    We need admins get notified when a new survey (feedback) is created after the ticket is closed

    4 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  2. Automatically add new customers to an existing automation profile

    It would be great to have an option to add new customers and the devices under it to existing automation profile. For example, we have an automation profile to enable permission based remote access for Splashtop and every time we have a new customer, we have to manually add the customer to the existing automation profile to ensure that the remote access is not unattended and requests for permission even for all new devices.

    3 votes
    1 comment  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  3. draw.io

    Integration of Draw.io in customer records.

    https://app.diagrams.net/

    2 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  4. Shadow protect

    for backup

    2 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  5. Restore previous version of KB

    KB Version – when someone makes the KB, then it turns out some one has the older version, we’d like to be able to pull up the previous version of an article. We are copy pasting it just as a back up.

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  6. Increase the record size for the Event Viewer from 1,000 to 10,000

    When viewing a client system's Event Log through Devices -> [Deivce Name]-> Manage -> Event Viewer -> System, you have the drop down menu option to choose the number of records you want to view from 50 to 1000.

    On ALL my client systems, the installed Atera agent logs Event ID 7045 just about every minute. Since this Atera agent event mainly consumes the System Event Log, the max Display option of 1000 records is not enough to view "real" records that are more than 18 - 24 hours old.

    The Atera Event ID 7045 is normal operational behavior for…

    3 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  7. CheckBox option under Folders

    Under folders, have the checkbox ability as well so we can select some devices

    7 votes
    1 comment  ·  Customers  ·  Admin →
    How important is this to you?

  8. 1Password Integration

    Integration with 1 Password. for better password management and OTP Function.
    Realy missing a good Password and OTP option.

    67 votes
    2 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. API: search tickets and time entries by date-range and customer-ID

    Currently if we want to use the APIs to pull certain tickets or time entries for a particular client and/or a particular timeframe, we have to pull ALL THE TICKETS in our Atera account (which takes a long time, and generates a lot of traffic to Atera's servers).

    Can you please add additional criterias to avoid all this extra traffic and make the API calls faster?

    Time Entries and Tickets search:
    * Before date-time
    * After date-time
    * Customer ID
    * String in comments (all words, or any words).

    Thank you!

    13 votes
    3 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  10. Activity Log Addition

    Log more activities, such as who is creating/modifying scripts

    4 votes
    0 comments  ·  Admin →
    How important is this to you?

  11. ConnectWise Manage

    It would be very helpful to have an integration with ConnectWise Manage.

    9 votes
    3 comments  ·  PSA Tools  ·  Admin →
    How important is this to you?

  12. JumpCloud SSO Integration

    We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...

    27 votes
    3 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Chat feature from the mobile app.

    The ability to use the chat feature from the mobile app.

    69 votes
    0 comments  ·  Mobile App  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Device Board ordering

    Cann't see this already, but would it be possible to order the Devices, specifically by Available Patches?

    Would be super useful

    Cheers

    J

    1 vote
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  15. Random Delay to Run Script

    The ability to assign a random wait time if you're running a script on many machines.

    For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.

    I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a…

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  16. API

    Currently, it is possible to create a new customer using the API. From here, I can even create folders under the customer. I can even assign a threshold to a folder.

    The only thing I am missing, is the ability to set Patch automation profiles to the folders.

    This means that adding a customer is still a 2 fold job. Running a script and manually adding the correct patch automation profiles.

    2 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

  17. Allow customer management to view their direct reports tickets

    We have customer managers requesting access to their employee's tickets. We have shown them how to CC management in an email reply to a ticket, but management wants a view in the customer portal to see employee tickets as well.

    3 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  18. Allow customer management to view their direct reports tickets

    We have managers on the customer side that want to be able to view their employee's submitted tickets.

    3 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  19. Machine status unknown - agent has not established

    Machine status unknown - agent has not established communication within the expected interval.

    Please create an option to bulk/batch disable this alert.

    3 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  20. Option to integrate BitDefender / Acronis without invoicing by atera

    Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
    i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...

    33 votes
    3 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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