4688 results found
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Define variables on uploaded scripts
I needed to ask variables on my uploaded scripts instead of need to put the .exe file on the agent or create a script to download the file.
This solution will help me on locations and agents with no good internet bandwidth.
2 votes -
Password Reassignment
under the Customer Password that this can be reassigned to other Contact , as sometimes the passwords are Company accounts or contact leave and others take over the accounts. so not having to recreate everytime we need to reallocate that password would be nice.
4 votes -
Customize Satisfaction survey
Be able to create my own questions and answers for the satisfaction survey
64 votes -
White Label service desk URL
Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.
43 votes -
Service Monitoring only raise alert on consecutive failures
It would be highly beneficial to control the behaviour of the service monitoring threshold item. i.e. when a monitored service is down for 3 checks at 2 min intervals then raise an alert, rather than the service being flagged as down as part of a software update where the services starts and stops.
6 votes -
filter tickets negatively
filter tickets negatively: i.e. add an option to not display tickets from specific customers
1 vote -
Calendar Integration iCloud
Office365 und Google are here, but help us Mac Users too... It would be nice to see iCloud Calendar integration.
1 vote -
Network Agent
In our line of business and I'm sure many others I run PC's on my network that have no access to the outside world, there ran threw a NIC and Switch separate of the internet. I would like to see the ability to run a agent remotely via the main agent or even run scripts on remotely via that agent.
1 vote -
Integrate with Datto RMM
Fully integrate Atera with Datto RMM
2 votes -
See Acronis alerts for onPremise Versions
not only cloud version, there are many onPrem Versions of Acronis running
4 votes -
Adding Date Field for Products and Expense Report
In the Products and Expense Report there is currently no DATE column.
It would be quite helpful to add that column. As it stands now, you must drill into each ticket and pull the information1 vote -
Reckon accounts Integration
Reckon accounts Integration
1 vote -
More automation
I would like to be able to run a specific script based on the name of the alert or based on the description of the alert.
For example: critical alert from the backup software which reports that the folder is full in the description. The script will look for the path of the folder in question and clean it up according to its parameters. If it has made room, the alert is resolved, otherwise a ticket is created.
2 votes -
White label remote access portal
I would LOVE to see the remote access portal white labeled!!
18 votes -
Add Spanish as a language option
Several members of our IT team speak Spanish as their primary language. It would be nice if Spanish was an option for the admin interface.
8 votes -
Ability to remote silently
Ability to remote silently on the customer's computer without disrupting their working
9 votes -
26 votes
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Include an on demand product / expense batch.
Add a new batch option for product and expense separate from contracts.
1 vote -
Customer Portal View Only
Customer portal for viewing tickets only - i dont want the customer to be able to open the ticket. We want to open tickets once we speak to customers on the phone. We don't want them to have the capability of opening tickets on their own but we would like to provide them the possibility of checking the status of their tickets
1 vote -
filter to find all devices without an IT automation profile attached
filter to find all devices without an IT automation profile attached
2 votes
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