4712 results found
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Work from Home usage
I would like to have a view to see if contacts are not using Work from Home. This way we can audit who is not using the feature and release the license and not bill a customer for something they are not using.
42 votes -
Splashtop
View and disconnect Splashtop other session Agent
1 vote -
Get overview of devices + assets of customer
Would be nice to see all devices + assets together so they can get a nice overview of our client’s inventory.
1 vote -
Agent Cleanup Executable
I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.
To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.
3 votes -
Remote app install and landing page
Provide a landing page for subscribers that show these steps
1>>>>Download / Install this app (remote support app)
2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
4>>>>You are number ?? in queMy interaface is a remote support interface with a list of app/software I can download on the customers side.
3 votes -
Need way to convert Malwarebytes from Trial to Paid
I was amazed to find out that I am not able to convert a Malwarebytes Integration Trial to a paid (non-trial) version/state. I was told by support that I have to wait out the trial period and it will automatically convert. The problem is I have a client with more than 10 endpoints wanting Malwarebytes NOW. The site endpoint limit is 10 workstations during a trial. If I try to convert from Trial to Paid within Malwarebytes OneView, it doesn't work (presumably because of how Atera integrates with Malwarebytes). This sure seems like a silly limitation.
2 votes -
Roles possibility to hide appcenter
Hi, it would be useful to hide the appcenter for specific users because there are the MSP Prices listed for the modules.
1 vote -
integration with Snipe-IT asset management software
An integration with Snipe-IT asset management software would be awesome.
Please create an add-on for Atera or do some kind of integration with Snipe-IT at least do an inventory sync module.
Snipe-IT is open source:
https://snipeitapp.com/product/open-source
Even if Atera could see potential in the idea and have the developer capacity you guys can create a fork of it and integrate it.69 votes -
Sudo Rights
It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely3 votes -
Automated Patching Reports
A report to show which client machines don't have a patch policy applied.
4 votes -
Add customised Agent download links to the customer portal
It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -
- We setup the customer and add their users
- The user can then login to the customer portal
- On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.
The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…
10 votes -
Work from Home
I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.
13 votes -
Send Patch & Automation Feedback report AFTER automation profile ended
Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.
- Cool that Atera can schedule reports
- Cannot schedule reports on right…
7 votes -
Pennylane accounting integration
Pennylane accounting integration
1 vote -
1 vote
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Atera to save Webroot Key
- When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
5 votes -
White label remote access portal
I would LOVE to see the remote access portal white labeled!!
19 votes -
Allow to hide in-built fields in the ticket section from ourselves
Would be great to have a completely customisable UI in the ticket section. Allowing smoother and more efficient workflow and ticket updating.
All we need is to be able to hide the pre-made fields from both the customers and ourselves.
1 vote -
The machine name and customer is no longer a hyperlink to open in new tab
So before the alerts page update, the device name and customer name was a unique hyperlink in which you can (by clicking the mouse wheel button) open the device or customer in a new page.
I need to open a new tab by clicking customer and manually navigating to the device within the customer devices list. This is not a great UI experience and I would appreciate if the old functionality could be restored.
1 vote -
Ability for techs that don't have admin privilege to add/create folders
Ability for techs that don't have admin privilege to add/create folders
3 votes
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