4903 results found
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Customize Satisfaction survey
Be able to create my own questions and answers for the satisfaction survey
64 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Search devices by info other than Agent Name
It would be great to be able to search devices by Service Tag # or serial #. I would also love the ability to choose what information is shown for each device in the customer/device list view. Right now it's just Agent Name, last logged user, and a folder location if applicable. It would be great to be able to also display service tag/serial, computer model, public IP, etc.
1 vote -
Ability for End User to Run Scripts from Helpdesk Agent
It would be nice if the end user could right click the Atera Helpdesk agent and have an entry called "Tools or Utilities", when clicked it would then pop out a subfolder that has scripts (only the ones published by the technician) so that the end user can run the scripts to fix common issues.
I have a script right now to fix our email signatures when they get goofy and it would be nice if the end user could just run that on their own.
37 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Sage integration
Accounting integration with Sage
14 votes -
filter tickets negatively
filter tickets negatively: i.e. add an option to not display tickets from specific customers
1 vote -
Calendar Integration iCloud
Office365 und Google are here, but help us Mac Users too... It would be nice to see iCloud Calendar integration.
1 vote -
Network Agent
In our line of business and I'm sure many others I run PC's on my network that have no access to the outside world, there ran threw a NIC and Switch separate of the internet. I would like to see the ability to run a agent remotely via the main agent or even run scripts on remotely via that agent.
1 vote -
Integrate with Datto RMM
Fully integrate Atera with Datto RMM
2 votes -
See Acronis alerts for onPremise Versions
not only cloud version, there are many onPrem Versions of Acronis running
4 votes -
Include Webroot Antivirus Inactive in Threshold Item
I would like the ability to know if a systems Webroot is not working properly or running. Same applies for Windows Firewall.
44 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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integration with Snipe-IT asset management software
An integration with Snipe-IT asset management software would be awesome.
Please create an add-on for Atera or do some kind of integration with Snipe-IT at least do an inventory sync module.
Snipe-IT is open source:
https://snipeitapp.com/product/open-source
Even if Atera could see potential in the idea and have the developer capacity you guys can create a fork of it and integrate it.65 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Adding Date Field for Products and Expense Report
In the Products and Expense Report there is currently no DATE column.
It would be quite helpful to add that column. As it stands now, you must drill into each ticket and pull the information1 vote -
Reckon accounts Integration
Reckon accounts Integration
1 vote -
More automation
I would like to be able to run a specific script based on the name of the alert or based on the description of the alert.
For example: critical alert from the backup software which reports that the folder is full in the description. The script will look for the path of the folder in question and clean it up according to its parameters. If it has made room, the alert is resolved, otherwise a ticket is created.
2 votes -
7 votes
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Notify when agent online
Have an option that can be selected to notify the technician when an agent is online. This would be handy for laptop users who have requested help but are in-between offices where WOL isn't an option but you would like to know when they do come back online.
Currently I temporarily monitor the device then remove the monitoring once I have completed the work.
35 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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FreshService IT
FreshService IT - to have IT service management where you can just pull in all the info. Would be great to have that integration.
3 votes -
Mac OS Threshold Profile
The default macOS threshold profile does not consider that Mac Fans will stop periodically and send erroneous fan errors all of the time. Unless we set the profile not to check. This was the same issue for the past 5 years.
4 votes -
Add Spanish as a language option
Several members of our IT team speak Spanish as their primary language. It would be nice if Spanish was an option for the admin interface.
8 votes -
Ability to remote silently
Ability to remote silently on the customer's computer without disrupting their working
9 votes
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