5034 results found
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Limit ticket loop notification
Ticketing: we have a client that puts us within a thread with their vendor, and then it creates a loop of tickets being created back and forth. If there were some way of stopping that. Limit amount of tickets in a certain period of time. Time based minute, if tickets get created at the same time then maybe that would be stopped. Too many tickets within a short period of time then it would stop sending out the response.
2 votes -
Creation of tag - standardized for all techs
Tags – now allow us to do custom tags. They are hard coded for a drop down. If we want to put some sort of status, one user may spell it one way and another tech another way, it kind of doesn’t maintain integrity from user to user. If you make a custom one, then make it to the list. So some standardization on the way it is written. Would really want. Would want to have it as a drop down. Would be very helpful
2 votes -
Change System & Tickets Date Format
Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.
18 votes -
webp
With the conversion of web images to the Webp format. can the upload of customer logos be updated to allow webp images?
1 vote -
Include the option of specifying additional email address' for each customer.
Some users have and send support requests from multiple emails or aliases. This results in tickets not getting assigned to the correct contact. Syncro, Automate, and other PSA already have the ability to specify additional email addresses per contact.
3 votes -
Show ticket time entries also on the customer portal
Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.
20 votes -
Projects Pane
Projects area separate from daily tickets requests. Just like we have a Tickets pane, a Projects pane would be very helpful where we would have fields such as Initial Engagement date, Projected start date, Projected finish date, Tech assigned (multiple techs), Customer, Subject, Status ( Planning, Testing, Implementing, Standby, Scheduled, On Hold, Started, Completed and ability to enter other custom status), Tasks list with Start and finish dates for the task, ability to change the status on individual tasks to (started, on hold, scheduled, complete) and assigned tech. Also Project number counter separate from the ticket number counter, ability to…
54 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Have tab for routine daily or weekly tasks that doesn't impact statistics
Need to record time when cleaning AD or App users or devices. And other tasks that don't have a user request but need to be done regularly.
1 vote -
add customer right for none admin
I have technicians on the field and they need to add new customers for agent deployement. A none admin should be able to add new customers.
1 vote -
2FA
Need the ability to disable 2FA or make it a phone call for devices that multiple need access to.
7 votes -
Ability to change invoice number to match external systems.
We would like the ability to be able to change invoice numbers to match them up with our external billing system.
16 votes -
Map and GEO-Location integration with Remote Wipe.
It would be nice for the agent to show it's location if in case of a stolen device connects to the internet. Have the ability to schedule a remote wipe or scripted data removal if it checks in or even sound an alarm if a device is stolen nearby.
16 votes -
Please improve Block Hours
Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance.…
4 votes -
Way not to e-mail contact when replying to ticket
We need a way to send a ticket to different people without bothering our customer every single time we send or receive something back and forth with a third party.
This might include sendint a request for parts to a third party that doesn't involve the customer at all or things similar to this.
Right now there is no way to do this with Atera. It forces us to address the contact as the main recipient of every e-mail involved in the ticket and there is no way to even forward the ticket to anybody else. This would go a…
10 votes -
Allow AND and OR conditions
Allow conditions like AND and OR in conditions field in ticket automation. For example, the ability to be able to send email to technician only if the ticket is signed by someone else. If the ticket is assigned by technician himself, the email should not be sent to him.
24 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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A smarter way to monitor temperature
One of the most important features of any RMM solution is the monitoring of hardware. Specifically, temperature of the motherboard, CPU and DISK. Atera has that capability right now and thresholds are fully customizable. But different hardware has different thresholds.
Within the Intel lineup, there are different thresholds for the i3, i5 and i7. And even within the same processor family, there are different thresholds for different generations.
Having one conservative threshold generates a lot of false alerts. And going the other way is risky. Creating different thresholds for different processor types and generations becomes a management nightmare giving that…
63 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Missing Software Report
I think it be helpful to be able to run a report to show endpoints that are missing a specific software. I understand that Advanced Filters should be able to point out these endpoints (once current issue is fixed in next release), but a report would be helpful.
8 votes -
Generate Report all Devices with Bitlocker enable.
Needs to enable this to perform seamlessly report.
4 votes -
Automatically close tickets upon resolved alerts
Add automation rule to close a ticket. If you configure automation rules to open a ticket you should also be able to automate closing a ticket. An example being, if you have an availability monitor set up and the alert opens a new ticket but that alert gets resolved a few minutes later you should be able to automate closing the ticket as well.
73 votesHey,
We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.
If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/
Thank you,
Yakov
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Pause button on ticket timer
Pause button on ticket timer
1 vote
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