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5034 results found

  1. Log more activities, such as who is creating/modifying scripts

    4 votes

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  2. It would be very helpful to have an integration with ConnectWise Manage.

    9 votes

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    3 comments  ·  PSA Tools  ·  Admin →
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  3. We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...

    27 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. The ability to use the chat feature from the mobile app.

    69 votes

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    0 comments  ·  Mobile App  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Cann't see this already, but would it be possible to order the Devices, specifically by Available Patches?

    Would be super useful

    Cheers

    J

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  6. The ability to assign a random wait time if you're running a script on many machines.

    For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.

    I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a…

    2 votes

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  7. Currently, it is possible to create a new customer using the API. From here, I can even create folders under the customer. I can even assign a threshold to a folder.

    The only thing I am missing, is the ability to set Patch automation profiles to the folders.

    This means that adding a customer is still a 2 fold job. Running a script and manually adding the correct patch automation profiles.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  8. We have customer managers requesting access to their employee's tickets. We have shown them how to CC management in an email reply to a ticket, but management wants a view in the customer portal to see employee tickets as well.

    3 votes

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  9. We have managers on the customer side that want to be able to view their employee's submitted tickets.

    3 votes

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  10. Machine status unknown - agent has not established communication within the expected interval.

    Please create an option to bulk/batch disable this alert.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
    i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...

    33 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Since Webroot has a Mac OS client as well (https://www.webroot.com/us/en/home/products/antivirus-for-mac) it would be nice if we can deploy this from the Atera console

    35 votes

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    0 comments  ·  Webroot  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. 1 vote

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  14. Ability for non admin techs that do not have access to billing, to be able to add a product and its pricing

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  15. This will allow excluding old material, but keeping this material in the client to keep the history.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  16. Hi, we use Atera in an IT department.
    We have set up our sites as Departments.
    We would like to get a {[Main Site User]} variable added so we can refer to people's managers in email templates.

    Thanks.

    1 vote

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    0 comments  ·  PSA Tools  ·  Admin →
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  17. I would like to be able export all users from the site as a report.

    2 votes

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    1 comment  ·  Reports  ·  Admin →
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  18. I want to be able to see who has used a particular machine and when, for at least the last 10 users or so.

    74 votes

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    2 comments  ·  Reports  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Be able to load device manager and disable/enable/uninstall/reinstall physical devices on the machine. Much like how software inventory and service manager modals work.

    5 votes

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  20. 5 votes

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