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5041 results found

  1. Closed Ticket Report. We do not Atera for Invoicing and use Xero for our accounting package.

    I would like a closed ticket report so that we can generate our ad-hoc invoices from this report. The report should include:

    Ticket number, appropriate dates, technician, and time taken to resolve the ticket

    9 votes

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    1 comment  ·  Admin →
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  2. I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.

    Here's a tool I've installed.
    https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/

    I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.

    29 votes

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  3. iDrive integration with any of the iDrive versions would be nice. Would be really nice to push the iDrive agent with Atera

    5 votes

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  4. ZIP code lookup, ask simply for ZIP and have a setting in the admin portal to default to US or whatever country you do business in. Then one could enter the ZIP code 10019 and New York, NY should auto populate in the city and state field based on that ZIP.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  5. monday.com is a powerful project\tasks management platform.
    if you do API with Monday it can be great and very useful tool.

    3 votes

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  6. Create a desktop client. Would help with notifications as well as quick one-click access.

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. This tool allows easy integration for automating billing of other services like O365 and tons of other cloud services. This would save me 30 hours a month with automation.

    3 votes

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    1 comment  ·  Billing  ·  Admin →
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  8. Have a selection to not reply to certain contacts (still accept tickets, but not reply to them) - for example we have a selection of customers backups / ups etc notifications come in from non-existent email addresses, the ticket created is solely for our purpose and the senders address isn't connected to a mailbox - so it generantes a DNR email when Atera replies to the non-existing email address - just a minor annoyance :)

    3 votes

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    1 comment  ·  Customers  ·  Admin →
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  9. Ability to receive email alert for when a restart occurs on a server. Monitoring for Event ID 1074 does not work as this is an informational alert and does not trigger an email.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  10. Be able to execute and collect the result of a custom script via the agent (similar to zabbix) to monitor and alert about custom parameters in the device

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. SMS/Text message for Alerts depending on severity. Send a Text Message aswell as an email when a server goes down after X amount of time of no response from Agent.

    15 votes

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    3 comments  ·  Alerts  ·  Admin →
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  12. Not all technicians should have the same privileges per customer, folder, or machine.

    We need the ability to limit level 1 or outsourced technicians from running scripts, accessing a remote command prompt or PowerShell.

    Currently, all technicians have SYSTEM account access to all endpoints.

    This is a major security concern!

    Currently, any technician can reset or create admin credentials.

    This includes Active Directory domain controllers.

    Entering the following commands from a remote command prompt will grant all technicians domain admin rights.

    net user administrator /active:yes
    net user administrator $NewPassword$

    35 votes

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  13. We'll initiate a notification, in real time, whenever the following events occur:

    This awesome feature will potentially enable you to earn more!

    Do you have additional event examples that can help your business grow?

    116 votes

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  14. Multiple devices can be accessible/assigned to a single user

    PLEASE

    7 votes

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  15. Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.

    6 votes

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    1 comment  ·  Reports  ·  Admin →
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  16. It would be great to be able to list and filter devices by folders for ALL clients in Devices - Filters

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  17. Allow tagging of devices to better organize and apply automations rather than manual Folder assignments.

    Tags should be able to be applied both manually and dynamically by rules (.i.e newly added, os version, laptop/desktop/server, days from last boot)

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  18. Currently there is a limit to how many items can be in a policy this is between 30 and 50 as sometimes it works and some times it doesnt (Ateras Words).

    As we cant apply multiple policys can we then increase the amount of items per policy.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  19. Meraki Dashboard/Device-Stats integration would be great

    12 votes

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  20. It is critical we have an area on the invoice/bill for us to be able to add comments or notes for the customer to be able to see.

    Also adding the same notes feature to products, so that when a product is invoiced for, ect new equipment, that the customer can see a detailed description of the product they are being invoiced for.

    42 votes

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    5 comments  ·  Billing  ·  Admin →
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