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  1. Currently there is a limit to how many items can be in a policy this is between 30 and 50 as sometimes it works and some times it doesnt (Ateras Words).

    As we cant apply multiple policys can we then increase the amount of items per policy.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  2. Meraki Dashboard/Device-Stats integration would be great

    12 votes

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  3. It is critical we have an area on the invoice/bill for us to be able to add comments or notes for the customer to be able to see.

    Also adding the same notes feature to products, so that when a product is invoiced for, ect new equipment, that the customer can see a detailed description of the product they are being invoiced for.

    42 votes

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    5 comments  ·  Billing  ·  Admin →
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  4. DNS Filter: content filtering service.

    9 votes

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  5. Integration von Trendmicro Worry Free MSP Solutions
    - Rollout Antivirus on Clients and Server
    - Monitoring Trendmicro Events in Atera

    11 votes

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  6. Projects area separate from daily tickets requests. Just like we have a Tickets pane, a Projects pane would be very helpful where we would have fields such as Initial Engagement date, Projected start date, Projected finish date, Tech assigned (multiple techs), Customer, Subject, Status ( Planning, Testing, Implementing, Standby, Scheduled, On Hold, Started, Completed and ability to enter other custom status), Tasks list with Start and finish dates for the task, ability to change the status on individual tasks to (started, on hold, scheduled, complete) and assigned tech. Also Project number counter separate from the ticket number counter, ability to…

    55 votes

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    2 comments  ·  Tickets  ·  Admin →
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  7. Auto-assign tickets. When a tech replies to a ticket, they should be assigned the ticket by default. We shouldn't need to manually assign tickets or use round robin ticket set up.

    64 votes

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    14 comments  ·  Tickets  ·  Admin →
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  8. Ticketing: we have a client that puts us within a thread with their vendor, and then it creates a loop of tickets being created back and forth. If there were some way of stopping that. Limit amount of tickets in a certain period of time. Time based minute, if tickets get created at the same time then maybe that would be stopped. Too many tickets within a short period of time then it would stop sending out the response.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Tags – now allow us to do custom tags. They are hard coded for a drop down. If we want to put some sort of status, one user may spell it one way and another tech another way, it kind of doesn’t maintain integrity from user to user. If you make a custom one, then make it to the list. So some standardization on the way it is written. Would really want. Would want to have it as a drop down. Would be very helpful

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. One of the most important features of any RMM solution is the monitoring of hardware. Specifically, temperature of the motherboard, CPU and DISK. Atera has that capability right now and thresholds are fully customizable. But different hardware has different thresholds.

    Within the Intel lineup, there are different thresholds for the i3, i5 and i7. And even within the same processor family, there are different thresholds for different generations.

    Having one conservative threshold generates a lot of false alerts. And going the other way is risky. Creating different thresholds for different processor types and generations becomes a management nightmare giving that…

    64 votes

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    2 comments  ·  Alerts  ·  Admin →
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  11. Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.

    18 votes

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  12. With the conversion of web images to the Webp format. can the upload of customer logos be updated to allow webp images?

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  13. Some users have and send support requests from multiple emails or aliases. This results in tickets not getting assigned to the correct contact. Syncro, Automate, and other PSA already have the ability to specify additional email addresses per contact.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  14. Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.

    20 votes

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  15. Need to record time when cleaning AD or App users or devices. And other tasks that don't have a user request but need to be done regularly.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. I have technicians on the field and they need to add new customers for agent deployement. A none admin should be able to add new customers.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  17. Need the ability to disable 2FA or make it a phone call for devices that multiple need access to.

    7 votes

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  18. We would like the ability to be able to change invoice numbers to match them up with our external billing system.

    16 votes

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    0 comments  ·  Billing  ·  Admin →
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  19. It would be nice for the agent to show it's location if in case of a stolen device connects to the internet. Have the ability to schedule a remote wipe or scripted data removal if it checks in or even sound an alarm if a device is stolen nearby.

    16 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance.…

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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