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4855 results found

  1. Roles possibility to hide appcenter

    Hi, it would be useful to hide the appcenter for specific users because there are the MSP Prices listed for the modules.

    1 vote

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    0 comments  ·  Roles and Permissions  ·  Admin →
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  2. Sudo Rights

    It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
    This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Automated Patching Reports

    A report to show which client machines don't have a patch policy applied.

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  4. Work from Home

    I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.

    13 votes

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    0 comments  ·  Work From Home  ·  Admin →
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  5. Pennylane accounting integration

    Pennylane accounting integration

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  6. Add options to schedule fortnightly, quarterly and bi-annually

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. Notify when agent online

    Have an option that can be selected to notify the technician when an agent is online. This would be handy for laptop users who have requested help but are in-between offices where WOL isn't an option but you would like to know when they do come back online.

    Currently I temporarily monitor the device then remove the monitoring once I have completed the work.

    37 votes

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    1 comment  ·  Agent  ·  Admin →
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  8. Atera to save Webroot Key

    • When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
    5 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  9. Allow to hide in-built fields in the ticket section from ourselves

    Would be great to have a completely customisable UI in the ticket section. Allowing smoother and more efficient workflow and ticket updating.

    All we need is to be able to hide the pre-made fields from both the customers and ourselves.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. The machine name and customer is no longer a hyperlink to open in new tab

    So before the alerts page update, the device name and customer name was a unique hyperlink in which you can (by clicking the mouse wheel button) open the device or customer in a new page.

    I need to open a new tab by clicking customer and manually navigating to the device within the customer devices list. This is not a great UI experience and I would appreciate if the old functionality could be restored.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  11. refresh

    Il would be nice to have a button "Refresh" on top of the lists devices.
    If we patch or if we wol device, we won't see it.

    14 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  12. SSL Cert. Monitoring

    It would be amazing to monitor the validity of SSL Certs.

    43 votes

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    12 comments  ·  IT Automation and Patch Management  ·  Admin →
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  13. Ability for techs that don't have admin privilege to add/create folders

    Ability for techs that don't have admin privilege to add/create folders

    3 votes

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    0 comments  ·  Admin & Core platform  ·  Admin →
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  14. integration with Snipe-IT asset management software

    An integration with Snipe-IT asset management software would be awesome.
    Please create an add-on for Atera or do some kind of integration with Snipe-IT at least do an inventory sync module.

    Snipe-IT is open source:
    https://snipeitapp.com/product/open-source
    Even if Atera could see potential in the idea and have the developer capacity you guys can create a fork of it and integrate it.

    68 votes

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    3 comments  ·  3rd Party Integrations  ·  Admin →
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  15. 3cx Ticket Integration.

    3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.

    4 votes

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    0 comments  ·  Admin →
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  16. Integration to Add Contacts from Atera to 365 Tenant

    Integration to Add Contacts from Atera to 365 Tenant

    5 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  17. Report about the quantity of the agents installed.

    An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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    1 comment  ·  Admin & Core platform  ·  Admin →
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  18. Priviledged User Install Software for macOS

    If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.

    Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.

    I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted…

    8 votes

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    0 comments  ·  Admin →
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  19. Please change the "Phone" field in reporting to "Submitted by agent"

    Under the "Tickets created by source report" Please change the submitted by "phone" field in reporting to "Submitted by agent".

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. Set Automation Profile when creating Customer folder from API

    Using the API you can set a Threshold profile when creating a customer folder. I think it would be useful and make sense if you can also set an IT Automation Profile from this as well.
    From this :
    data = {
    "Name": "string",
    "CustomerId": int,
    "ThresholdId": int
    }

    To this :
    data = {
    "Name": "string",
    "CustomerId": int,
    "ThresholdId": int,
    "AutomationProfileID" : int
    }

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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