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5045 results found

  1. It would be neat if we could post an announcement or other service information that all technicians might see as a banner at the top of Atera

    5 votes

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  2. Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.

    20 votes

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  3. Need to record time when cleaning AD or App users or devices. And other tasks that don't have a user request but need to be done regularly.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. I have technicians on the field and they need to add new customers for agent deployement. A none admin should be able to add new customers.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  5. Need the ability to disable 2FA or make it a phone call for devices that multiple need access to.

    7 votes

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  6. Create an option to assign devices to folders automatically based on device name, for example, if a device name starts with "example-" then place in folder "example".

    This is an extremely powerful way of deploying apps automatically with intune and would be highly beneficial for deploying software packages and windows patches unattended. It would also prevent new devices from being missed and left unpatched.

    13 votes

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  7. We would like the ability to be able to change invoice numbers to match them up with our external billing system.

    16 votes

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    0 comments  ·  Billing  ·  Admin →
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  8. It would be nice for the agent to show it's location if in case of a stolen device connects to the internet. Have the ability to schedule a remote wipe or scripted data removal if it checks in or even sound an alarm if a device is stolen nearby.

    16 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance.…

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  10. We need a way to send a ticket to different people without bothering our customer every single time we send or receive something back and forth with a third party.

    This might include sendint a request for parts to a third party that doesn't involve the customer at all or things similar to this.

    Right now there is no way to do this with Atera. It forces us to address the contact as the main recipient of every e-mail involved in the ticket and there is no way to even forward the ticket to anybody else. This would go a…

    10 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Allow conditions like AND and OR in conditions field in ticket automation. For example, the ability to be able to send email to technician only if the ticket is signed by someone else. If the ticket is assigned by technician himself, the email should not be sent to him.

    24 votes

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    2 comments  ·  Tickets  ·  Admin →
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  12. I think it be helpful to be able to run a report to show endpoints that are missing a specific software. I understand that Advanced Filters should be able to point out these endpoints (once current issue is fixed in next release), but a report would be helpful.

    8 votes

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    1 comment  ·  Reports  ·  Admin →
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  13. Needs to enable this to perform seamlessly report.

    4 votes

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    1 comment  ·  Reports  ·  Admin →
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  14. Pause button on ticket timer

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  15. The current Mac agent installer script downloads the installer into the CWD and runs the installer from there. After installing, it does not delete the Atera installer. I request the installer script be modified to download the installer into the /tmp directory on the Mac, run the installer from there (by adding the flag "-pkg /tmp/AgentInstaller.pkg" to the installer command), and add a "rm '/tmp/AgentInstaller.pkg'" to the end of the script.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. An export option that allows a printable version of the Atera contract to be reviewed and signed by the end customer

    3 votes

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  17. The same customer contact should be able to be assigned to several customers.
    We have contacts which need to be assigned to multiple customers. At the moment, a contact (because of the email address) can only occur with one customer.

    75 votes

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    4 comments  ·  Customers  ·  Admin →
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  18. I have restaurants as customes and they use servers to run POS enviroment. they need access to it to run reports, clock employees in and out, maintenance etc.. just like a workstation. WFH should work on server OS. please update it so it does. thank you

    6 votes

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  19. Integration with 1 Password. for better password management and OTP Function.
    Realy missing a good Password and OTP option.

    68 votes

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  20. Add Products Module to the Internal IT Department Model

    Currently as an "Internal IT Department" we will never bill our other individual company departments. With that said, it would be nice to track inventory of either products we have in stock and/or what we are ordering for other groups and tie dollar amounts to those. This will help IT departments in general as it gives us insight into keeping stock via trends, record other departments IT spending as-well-as keep consistent on ordering special requests.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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