4903 results found
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Permission tied with Ticket Statuses
Having permission tied with certain ticket statuses. One of our status is sales ticket, that would be great if only our coordinator could see those tickets.
1 vote -
Explorer view for KBs
Explorer View in KB: I would love to see a lot more focused dev efforts into KB. We mostly do internal. We use Xoho for KBs also. Atera's KB feels really clunky. It's hard to describe the way it's layed out. Everything is all scrolled down. Would be great to have inside KB – more of an explorer type view instead to all of these long title and section underneath and then articles etc. Folder on the front page. Document instead where you van easily open up. Share point up online. It doesn’t feel very flushed out.
1 vote -
Hexnode mobile, Desktop & IOT management software
Integration with Hexnode solutions. It offers Unified mobile, Desktop & IOT management.
1 vote -
Organization Level Customization Of Atera Agent Startup Type
We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.
We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.
I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable…
5 votes -
Allow Scripts to be run without a user logged in.
Allow scripts to be run with a user being logged in. Example after a device restart.
9 votes -
Network Discovery should show progress
Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours. Other agents I use scan and begins showing the assets it finds as they are found. Further, these discoveries take under 30 minutes. So, you know if there is an issue pretty quickly. Waiting 3 hours to see if you have an issue is not reasonable.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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physical age of device report
It would be nice to have a report that would show us the physical age of a device, this would allow us to be able to state to a Customers/Client. That because your machine is X years old, we recommend upgrading or even replacing the device, because we are finding a trend that the older a device is the more tickets that device generates. Also a faulty machine that is always generating tickets is not good for the customer's work flow.
17 votes -
Filter scheduled tickets
If you do a lot of scheduled tickets its difficult to find the one your after to edit.
6 votes -
Consolidate Password Storage Locations
Currently, you have the option of storing passwords at the Company level, as well as attached to a specific agent record.
Need the ability to open up a single Password repository and see all passwords in one place.
Currently, we spend a bunch of time guessing whether passwords were stored at the Company level or the Agent level.
One Agent could have multiple passwords: Windows username/password, SQL server password, web application specific password. Gets confusing if we store the windows password at the Agent level, then maybe the SQL server at the agent or company level, then the web application…
5 votes -
HTTP Device alert threshold
Only fire an alert if a site is down X number of polling attempts. Right now, there's a lot of noise in the signal with sites being "down" for only one poll attempt, so alerts are being ignored.
1 vote -
Ability to add custom fields to Invoice
Ability to add our own custom fields to invoices so that we can add more information.
35 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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It Automation profile based on rank
Ability to assign IT automation profile based on the rank we give to our customer
3 votes -
Reboot device summary
There needs to be an easier way to see which devices require a reboot. I can't check the tooltips next to hundreds of devices only. The tooltips are too cumbersome!
4 votes -
Service Monitoring only raise alert on consecutive failures
It would be highly beneficial to control the behaviour of the service monitoring threshold item. i.e. when a monitored service is down for 3 checks at 2 min intervals then raise an alert, rather than the service being flagged as down as part of a software update where the services starts and stops.
5 votes -
Report Fields on the Dashboard
Allow report fields to be displayed on the dashboard (such as disk capacities and patch status) with the report automatically updating periodically.
1 vote -
API Should Allow You to Switch A Customer From One Site to Another
It would be nice if the API had the ability to switch a contact from one site to another. Specifically for off boarding a user by switching them to a 'Terminated' site since, from what I can tell, if a user is removed it removes ticket data associated with that removed user. This would eliminate a manual process of us.
1 vote -
Drill Down Customer Menu
Require a Drill Down Menu (multi-level tree structure) for Customers:
When we click on Customers Menu on the left it should (show + or > sign) expand all customers and we should be able to drill down to any customer. And when we Select a particular customer, it should expand and show options such as Devices, Tickets, Alerts, etc. This will be a very helpful feature and make the process of switching between different customers.
2 votes -
Notification - email - Server offline and rebooting
Can you add a feature to alert via email that a server is offline and rebooting.
2 votes -
Mac monitoring agent for SNMP
Some of my clients are strictly Macs, with no Windows devices. It would be helpful if that Mac agent could function as an SNMP monitoring agent.
3 votes -
Adding Agents
The ability to add agents from any scanned device on a network scan, as some customers do not use a on premises domain controller and purely office 365 tenant or Azure AD.
3 votes
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