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5045 results found

  1. We use TeamViewer as a support tool.
    It would be nice to have the same operation as the Splashtop module.
    What do you mean?
    If the client machine does not have the software to install then it installs it silently.

    1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  2. Integration with password management platform Hudu. Instead of using Atera's password manager, it would be useful to link within Atera a password stored in Hudu so we can see all from one platform.

    19 votes

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  3. Atera agent can install Webroot through the "add-on's" tab for Windows machines.

    When is Atera going to add Webroot for Mac computers via "add-on's" Tab.
    I have a few Mac computers I manage and it would be nice to have this feature offered.

    3 votes

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    0 comments  ·  Webroot  ·  Admin →
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  4. Ticket reports where you could see the communication on the ticket

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  5. Network Discovery - automated report of daily scan, saved as excel to say sharepoint customer file folder, per client. This would give a history of network scans.

    9 votes

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  6. Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other

    17 votes

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  7. It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. In ticket automation, under actions, there should be option to add time spent on that ticket. As for example we receive 50 emails daily with same title from tool we use, they all have same title so we can use automation rules, but we also need to add time spent on doing this and adding time under "actions" would save us 30 minutes every day.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Separation of internal Notes and Communication with a customer: would be nice to have it for example, in a box on the bottom right. The colors are helpful but when you put in the notes, after 1-2 replies, it throws to the bottom and now you have to expend. Would be easier to see it like this in a separate box

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. We need admins get notified when a new survey (feedback) is created after the ticket is closed

    4 votes

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  11. It would be great to have an option to add new customers and the devices under it to existing automation profile. For example, we have an automation profile to enable permission based remote access for Splashtop and every time we have a new customer, we have to manually add the customer to the existing automation profile to ensure that the remote access is not unattended and requests for permission even for all new devices.

    3 votes

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  12. Since Webroot has a Mac OS client as well (https://www.webroot.com/us/en/home/products/antivirus-for-mac) it would be nice if we can deploy this from the Atera console

    36 votes

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    0 comments  ·  Webroot  ·  Admin →
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  13. Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
    i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...

    34 votes

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  14. Integration of Draw.io in customer records.

    https://app.diagrams.net/

    2 votes

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  15. The ability to use the chat feature from the mobile app.

    70 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  16. for backup

    2 votes

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  17. KB Version – when someone makes the KB, then it turns out some one has the older version, we’d like to be able to pull up the previous version of an article. We are copy pasting it just as a back up.

    2 votes

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  18. When viewing a client system's Event Log through Devices -> [Deivce Name]-> Manage -> Event Viewer -> System, you have the drop down menu option to choose the number of records you want to view from 50 to 1000.

    On ALL my client systems, the installed Atera agent logs Event ID 7045 just about every minute. Since this Atera agent event mainly consumes the System Event Log, the max Display option of 1000 records is not enough to view "real" records that are more than 18 - 24 hours old.

    The Atera Event ID 7045 is normal operational behavior for…

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. It would be nice if threshold profiles were overhauled to use a system that uses a default parent profile and then you just create child profiles that contain deviations from the parent profile, for example, say for example we decide that on most devices we want to change the space alert from 90% to 95%, at the moment you have to go through and update every single profile that you have created.

    What would be nicer is if that all additional profiles inherited the settings in the parent profile and then you just tweak anything that you want to disable…

    70 votes

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    7 comments  ·  Alerts  ·  Admin →
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  20. Under folders, have the checkbox ability as well so we can select some devices

    7 votes

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    1 comment  ·  Customers  ·  Admin →
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