4689 results found
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Notification to all Techs of new tickets
it would be very useful to send an email to all technicians when a new ticket is created. This would come in handy when tickets are not auto-assigned. That way the next available tech can accept the ticket or wait for someone with more knowledge of the issue to take the ticket.
3 votes -
Ticket Escalation to third party companies
Integrate in the ticket system the ability to easily and if possible automatically escalate tickets to third party companies like internet providers or hardware suppliers.
3 votes -
Please add a search to the event viewer screen
The UI for the event viewer screen is not very useful at the moment unless the issue occurred in recent history, you have to scroll through page by page.
57 votes -
Able to Filter tickets to one day particular day.
Currently via the Ticket tab and ticket filter, when selecting 1 particular day, the filter shows zero results, two days need to be selected to show results, in turn, tickets for the two days are displayed.
Can the config be changed to allow 1 day to be selected?1 vote -
Ability to exclude some agents/type of device from profiles (threshold/IT)
Ability to exclude some agents/type of device from profiles (threshold/IT). Right now I have an IT automation profile that I want to assign to all my devices besides for my server. I need to remove those profile one by one on those agents. It takes too long.
1 vote -
assign default technician
It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified
7 votes -
Freshservice ticket migration.
Would be nice to migrate Freshservice tickets into Atera.
2 votes -
Discount ability on Contracts
Standard contracts are often used at MSPs, with standard rates. But the ability to differantiate the prising for varies sizes of customers via discount is important. It would ease the administration of a huge amount of custom rates. The customer think it is important to be able to see the discount on the invoice.
The discount could be a persentage as with "Products & Expenses"
5 votes -
Integration with Microsoft To-Do
It would be nice if Adding tasks/notes to Microsoft To-Do would open a corresponding ticket in Atera. As well as update that ticket with any other notes and close it if someone completes the task in Microsoft To-Do.
9 votes -
Work from Home report
Would like to see a report that could be run against the system to see which customers have "Work from Home" enabled on computers.
This is for 2 reasons, billing, and much more, security.
Need to be able to see more than anything, which customer have this enabled.
Right now you have to look customer by customer, takes to much time.44 votes -
The ability to Remove or Edit the default Ticket fields
Create functionality that enables the removal of the default ticket fields (for instance Contract or Impact). Editing this field could be useful as well, as some fields are needed, but the entries aren't suited to the specific business.
52 votes -
DNSFilter Integration
Hi, It would be interesting to add DNSFilter (https://dnsfilter.com) as an integration within Atera. Thank you.
5 votes -
Disk Space History with predicted time til full
It would be great to get historic information for disk space (maybe as a report?) to see the trend for the last 6 months, rather than just the current free space.
Coupled with that, it would be great to get a predicted mean time until full based on historic trend.
55 votes -
Ability to filter machines in a folder view to shown offline machines only
Ability to filter machines in a folder view to shown offline machines only.
2 votes -
Customizable sound for Alerts
Customizable sound for Alerts
2 votes -
Ability for a tech to follow a ticket
Ability to follow ticket. To know when a ticket has updated something. Even if you are not the technician assigned. Sometimes, it is helpful if the tech is out of the office, or he’s tied up. Once you CC, you’re stuck on the email thread unless the clients remove you as well. Second assignee – text box that says follow the ticket. “observer” if it needs to follow to do ticket automation rules but ideally, would be that if the box is checked, to send the email to that person
2 votes -
Add custom statuses to default ticket view under customer
When I open up a customer and go to their tab for tickets, by default it only shows 'open' and 'pending'. We also use a custom status for projects, and it can be disorienting when you're trying to find a ticket you know they have (and they've got like 40 alone) but a lot of them aren't showing up because you didn't check off a checkbox.
It would be nice to be able to pick which fields show up there automatically, in case you use a custom field for tickets like this.
3 votes -
Broadcast a message / also ability to scheduled a broadcast message.
If we can broadcast message to specific client, we can remind them to leave their computer on over night so scheduled update would be run. Or if there is a scam email being send to everyone in the organization, we could let them know to delete the message. As Atera agent already installed on all the machines, pushing a pop up message would help to reach many users quickly.
44 votes -
Mesh Agent for Remote Connections
Mesh Agent is a more accessible Remote Software with better support options, and it is free to use.
1 vote -
Attendance System for remote workers
A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.
80 votes
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