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5058 results found

  1. Cann't see this already, but would it be possible to order the Devices, specifically by Available Patches?

    Would be super useful

    Cheers

    J

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  2. The ability to assign a random wait time if you're running a script on many machines.

    For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.

    I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a…

    2 votes

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  3. Currently, it is possible to create a new customer using the API. From here, I can even create folders under the customer. I can even assign a threshold to a folder.

    The only thing I am missing, is the ability to set Patch automation profiles to the folders.

    This means that adding a customer is still a 2 fold job. Running a script and manually adding the correct patch automation profiles.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  4. We have customer managers requesting access to their employee's tickets. We have shown them how to CC management in an email reply to a ticket, but management wants a view in the customer portal to see employee tickets as well.

    3 votes

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  5. We have managers on the customer side that want to be able to view their employee's submitted tickets.

    3 votes

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  6. Machine status unknown - agent has not established communication within the expected interval.

    Please create an option to bulk/batch disable this alert.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  7. 1 vote

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  8. Ability for non admin techs that do not have access to billing, to be able to add a product and its pricing

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  9. Alerts, should be repetitive if someone is down. Currently you get ONE alert if something is down (servers, network equipment, etc....not desktops). There should be a repeating alarm (every 10 / 15 / X minutes) so that it is AWARE and RESOLVED. This is BASIC stuff for a RMM.

    Also, you should have an alert that if something was DOWN, that it came back UP. Again, BASIC stuff in a RMM.

    75 votes

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    0 comments  ·  Alerts  ·  Admin →
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  10. This will allow excluding old material, but keeping this material in the client to keep the history.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  11. Hi, we use Atera in an IT department.
    We have set up our sites as Departments.
    We would like to get a {[Main Site User]} variable added so we can refer to people's managers in email templates.

    Thanks.

    1 vote

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    0 comments  ·  PSA Tools  ·  Admin →
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  12. I would like to be able export all users from the site as a report.

    2 votes

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    1 comment  ·  Reports  ·  Admin →
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  13. 8 votes

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  14. Be able to load device manager and disable/enable/uninstall/reinstall physical devices on the machine. Much like how software inventory and service manager modals work.

    5 votes

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  15. Entering licensing information into atera, you would have an option to remind you before the license would expire

    9 votes

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  16. If I need to assign the ticket to myself, I don't want to look in the drop down, I want to have a small icon next to the drop down assigning it to myself.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  17. An employee opens a ticket and a manager has to release the ticket, e.g. new customer,....

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. Advanced Reports allows you to configure almost anything within the "Agent" device details. The Classic Reports presents Software Inventory, Advanced Reports should have the ability to do the same thing. The software that is currently available in custom reports, is only specific to options when using the "Software Bundles" within Atera.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. At the moment, I cant see what devices are missing in terms of software without doing a manual lookup. I want a software report that would tell me if certain devices are not using certain software that is required, like a specific anti-virus software, or if office365 products are missing on the machine, etc.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. We have locations with an SDWAN setup where the public IP address of domain controllers change. Each time this happens network scanning stops because the scanning is based off of the public IP address of the server. We would like to be able to set up scanning simply based on the Private addresses.

    11 votes

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