4678 results found

1. Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

   Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

   10 votes

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   1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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2. Hoodoo Integration for KBs

   Hoodoo Integration for KBs

   2 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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3. KB article suggestion based on keywords

   KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

   2 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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4. Search tickets that do not have tags

   Search tickets that do not have tags

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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5. Please allow EDIT and DELETE of internal notes on a ticket. If you make a mistake it is there forever!
   3 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Auditability and compliance

   Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs

   69 votes

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   6 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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7. Improve Ticket View

   I'd like to always see the Ticket Description when I open/view an open or pending ticket. I think that should always be the top line/box with notes/emails showing below it.

   1 vote

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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8. Reply to specific messages from requester

   Reply to specific messages from requester:
   Ability to selectively reply to specific messaged from the requester, keeping the email thread.

   1 vote

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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9. Contract billing option for "Work from Home"

   Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"

   20 votes

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   0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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10. Personal Password Store

    The possibiliy to store personal passwords of technicians also for themselves - passwords that only the technician should know (personal passwort safe) for Logins on 3rd party portals for example

    4 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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11. Add ticket status option in time entry window to closed ticket faster

    While entering time in a ticket, add the ticket status drop down to close or change the ticket status to reduce the amount of steps needed.

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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12. Crashplan/Code42

    Support for Crashplan and Code42 applications. Paying by the GB (Acronis) is ineffective for some clients and this would be a nice to have.

    5 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. Network Discovery Improvement Ideas

    Suggestions:

    1. Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent to see how much info we can gather, manual entry for us gives us this flexibility

    2. Ability to add custom SNMP strings to start scanning on - obviously sometimes public might not be the SNMP community string, especially on a network takeover

    3. Flesh out the reporting section - allow us to drill down into WHAT OS's are aging - or WHAT is unreachable, rather than just showing a percentage

    4. Allow us to create SNMP / TCP / HTTP / Generic object types from things found in the network scan & then mark that as 'Monitored' in network discovery so we know we have something on this already and don't need to be alarmed that we've missed something. For example a network switch - we might want to say 'oh we want to monitor this as a proper SNMP object now' and being able to do that is far far quicker utilizing network discovery to cross these things off of a list instead of manually going to find all of these things and then creating those object types later on.

    Suggestions:

    1. Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent… more

    12 votes

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    1 comment  ·  Network Discovery  ·  Delete…  ·  Admin →
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14. Create a role that can't see the App Center. We have clients with internal techs asssigned.

    Need a way to hide App Center from non-admins.

    1 vote

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    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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15. Display when a user is working at the office or remotely

    Within Atera it asks that we define the business Public IP. What would be nice is to view if a user is working at the office or remotely when looking at devices under the customer name.
    One could have a simple reference point to the Public IP that is defined and display a "true statement" if the user is at the office or remotely.

    49 votes

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    2 comments  ·  Agent  ·  Delete…  ·  Admin →
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16. Link tickets to devices for hardware issue history

    Tickets should be linked to either users or hardware or both. Without this, your ticketing system is a glorified TO-DO list.

    Linking hardware to a ticket gives the device list a history of issues that the tech can use to further troubleshoot.

    PC has had multiple issues with NIC? Now I can see that.
    User has had multiple tickets for "how to do XYZ" (ore created user errors) Now I can see that.

    RELATIONSHIPS are the key to a database. Not the rows themselves!

    5 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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17. Include AV Information in Reporting

    Include the ability to show the addon(s) (Webroot/BitDefender) AntiVirus Scan results in Monthly Atera Reports so customers can see their Device Health, Patch Status, and AntiVirus Scans in one Monthly Report.

    18 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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18. Scheduled Patch Reports Need Unique Naming

    Currently, any scheduled Patch Status Summary reports that are delivered to you via email have nothing in the report that shows what it is actually reporting on. Every one has the same name, "Patch Status Summary". Looking at the report, you have zero idea what this report is reporting on. If you have multiple reports, (one for Critical Patches, one for Security Patches, one for Service Pack Updates, etc.), they all come across exactly the same with the exact same body, Report Name, etc.

    When Scheduling the report, we have a field to create a Description. This description field should be used as a variable and carried over onto the emailed report so we have an idea what the report is.

    Currently, any scheduled Patch Status Summary reports that are delivered to you via email have nothing in the report that shows what it is actually reporting on. Every one has the same name, "Patch Status Summary". Looking at the report, you have zero idea what this report is reporting on. If you have multiple reports, (one for Critical Patches, one for Security Patches, one for Service Pack Updates, etc.), they all come across exactly the same with the exact same body, Report Name, etc.

    When Scheduling the report, we have a field to create a Description. This description field should… more

    5 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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19. Atera RMM Integration with Autotask

    Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.

    3 votes

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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20. Advanced options in IT automation profiles (scan and reboot window)

    Support told me that new updates on servers will be searched at the start of the IT automation profile which leads to
    - higher bandwidth usage
    - more time for applying patches
    - reboot time which may is outside of customer's window

    What we need:
    Scan window: set time window for scanning (e.g. on day of patching in the morning/afternoon)
    Patch window: set time window for the execution of the patches
    Reboot window: window for rebooting (last reboot no later than X:YY)

    40 votes

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    5 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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