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5046 results found

  1. Ability for techs that don't have admin privilege to add/create folders

    3 votes

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  2. An integration with Snipe-IT asset management software would be awesome.
    Please create an add-on for Atera or do some kind of integration with Snipe-IT at least do an inventory sync module.

    Snipe-IT is open source:
    https://snipeitapp.com/product/open-source
    Even if Atera could see potential in the idea and have the developer capacity you guys can create a fork of it and integrate it.

    68 votes

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  3. 3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.

    4 votes

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  4. Integration to Add Contacts from Atera to 365 Tenant

    5 votes

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  5. We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.

    So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.

    We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.

    62 votes

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  6. An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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  7. If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.

    Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.

    I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted…

    8 votes

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  8. Under the "Tickets created by source report" Please change the submitted by "phone" field in reporting to "Submitted by agent".

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Using the API you can set a Threshold profile when creating a customer folder. I think it would be useful and make sense if you can also set an IT Automation Profile from this as well.
    From this :
    data = {
    "Name": "string",
    "CustomerId": int,
    "ThresholdId": int
    }

    To this :
    data = {
    "Name": "string",
    "CustomerId": int,
    "ThresholdId": int,
    "AutomationProfileID" : int
    }

    2 votes

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  10. Il serait sympa de pouvoir envoyer un mail pré-parametré sur l'adresse du client quand il y a une alerte, par exemple une utilisation supérieur au seuil. De choisir si on veut l'envoyer au SITE ou au contact qui est mentionné sur l'agent

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. It would be nice for the map on the dashboard to have the pins change colors based on location status - i.e. green if there are no issues detected, orange if there are warning alerts and red for critical alerts.

    Also, add a hover menu where when the mouse hovers over a pin it shows the client's name and a list of alerts, then when clicking on the pin it opens the client's devices.

    4 votes

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    3 comments  ·  Dashboard  ·  Admin →
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  12. Please consider adding GPU Usage % to the Agent Metrics (to show along with CPU and Memory %)

    We have a lot of architectual, media and engineering clients where GPU usage is an important metric to monitor and log.

    21 votes

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    1 comment  ·  Agent  ·  Admin →
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  13. To create the ticket statuses by default under Customer > specific client > Tickets > filters. It would be nice to have the custom status also selected as per default. New ticket field are not automatically checked in the list for clients > tickets > statuses. Should be put by default.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. I would like the ability to know if a systems Webroot is not working properly or running. Same applies for Windows Firewall.

    45 votes

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    0 comments  ·  Webroot  ·  Admin →
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  15. Ability to create a generic ticket that can later be cloned and associated to customers.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. Currently, you have the option of storing passwords at the Company level, as well as attached to a specific agent record.

    Need the ability to open up a single Password repository and see all passwords in one place.

    Currently, we spend a bunch of time guessing whether passwords were stored at the Company level or the Agent level.

    One Agent could have multiple passwords: Windows username/password, SQL server password, web application specific password. Gets confusing if we store the windows password at the Agent level, then maybe the SQL server at the agent or company level, then the web application…

    6 votes

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    1 comment  ·  Admin →
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  18. Hi,

    We use G-Data Endpoint security.
    Atera show the G-Data, but not the Status of the virusscanner.
    Is it possible to integrate the status of it ?

    Best regards
    Jan Wynen

    7 votes

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  19. I needed to ask variables on my uploaded scripts instead of need to put the .exe file on the agent or create a script to download the file.

    This solution will help me on locations and agents with no good internet bandwidth.

    2 votes

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    1 comment  ·  Admin →
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  20. under the Customer Password that this can be reassigned to other Contact , as sometimes the passwords are Company accounts or contact leave and others take over the accounts. so not having to recreate everytime we need to reallocate that password would be nice.

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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