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4716 results found

  1. Add event details for failed logins

    When an alert comes in from a failed login, it would be great if the alert can show the events details so I don't have to go searching through the event viewer.

    55 votes

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    2 comments  ·  Alerts  ·  Admin →
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  2. Show Idle Devices

    To be able to see under Customer > Devices, if there are any devices that idle (have not been used for X amount of minutes for example).

    55 votes

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    2 comments  ·  Devices  ·  Admin →
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  3. Chat availability hours

    Having an option to set chat availability to specific hours (instead of only active / not active)

    Request by Leon Flood via FB

    79 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  4. Assignee / Technician History as Internal Notes

    Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Filter Customers that actually have devices

    I have imported multiple customers from quickbooks. Would it be possible to filter those customers to show only the ones that have devices installed?

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  6. Phone call to create tickets with all the information

    Phone call to create tickets with all the information. If we talk to a customer on the phone, it would be nice to add that directly into Atera.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. Ability to push the files via automatization

    Ability to push files via automatization/scripts. Multiple devices all at once

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  8. customer monitoring portal

    The ability to have monitoring portal for the customer devices when he logs in to the portal.

    19 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  9. Check Customer's website to make sure it's always up. Allow for custom URL's like subdirectories

    Create a trouble ticket if down.

    3 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  10. Alert when a program runs, like powershell

    The ability to see when a program runs, ie when powershell run send a alert

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  11. Add More Payment Type

    I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company

    30 votes

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    3 comments  ·  Billing  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  12. Pin reply or internal note to the top of ticket

    The ability to pin a reply or internal note to the top of a ticket.
    In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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  13. Ticket Merging Details

    When you merge tickets alerts, no information is left on the ticket so we don't know what it is referring to. Useful to add the body of the ticket or the title of the ticket/alert. Or maybe a link to the other closed ticket.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. Calendar with multiple hours on same day

    Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons

    4 votes

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    0 comments  ·  Admin & Core platform  ·  Admin →
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  15. Create Customized Reports

    Currently, PDF is the only format to export reports to. It would be very handy to be able to export to CSV or XLS so that data can be brought into Excel. This should also be an option for format to send recurring reports in. I did notice some reports have the ability to be exported in formats other than PDF. Can that be done for all reports?

    40 votes

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    1 comment  ·  Reports  ·  Admin →
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  16. Closed and Resolved Ticket on the Customer Portal

    On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".

    Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.

    55 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
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  17. Disable new opening ticket when block hours is end

    We wish to add an option that will disable new opening ticket when block hours is end until a new contract has been renewed.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Save Ticket View Mobile App

    Mobile Ap is rather limited. Ability to save views in the ticket view.

    12 votes

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    2 comments  ·  Mobile App  ·  Admin →
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  19. Unlinking Acronis

    Acronis integration can’t unlink. That is a a GDPR violation.

    3 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  20. Zomentum intergration

    We are currently using Zomentum as a CRM but would love for it to connect to Atera. Zomentum connects to Connectwise & Autotask

    3 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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