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5039 results found

  1. It would be helpful if we can assign dedicated script section for junior technician so that they can only have access to certain scripts not whole repository.

    3 votes

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  2. It would be nice to have the ability to change the Atera Agent Time Interval either via the Atera web interface, or via custom agent creation.
    Currently, because of end user latency, we get numerous alerts and tickets. The only way to resolve this is by using a script on each end point. (changing the registry)

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. The ability to add a hyperlink to logos and pictures.

    3 votes

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  4. I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.

    There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. It would be super helpful to have an option for clients to view invoices, export billing reports and and make payments through the customer portal.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  6. When cloning a contract the start and end dates are saved but usually, we do it when a contract has ended or we start a new one today so it makes no sense. The start and end date should be asked to be updated once cloned. If we forget we charge the customer for months of no use.

    1 vote

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  7. I keep getting a message that says I should buy another license. The KB leads me to believe this message appears when techs log in from multiple locations at the same time. I would like to see a list of the offending accounts.

    3 votes

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    0 comments  ·  Security  ·  Admin →
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  8. It could be great to have Atera RMM in other languages. I am an italian customer of Atera and i'll be very happy to have italian language!

    4 votes

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  9. Allow user to remove an automation profile from multiple agents on one screen without opening each agent separately.

    57 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Add the ability to bulk import passwords either through the API or through a contact import using a CSV.

    Currently there's no way to take previously generated passwords and attach them to existing customers. The password manager feature is great, but without being able to bulk import existing data it becomes incredibly difficult to maintain contacts. This would also be useful if passwords expire and need to be maintained.

    13 votes

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    0 comments  ·  Customers  ·  Admin →
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  11. Move the Ticket Properties in the right side navigation below the Requester Info. In cases where a company has had multiple tickets, you have to scroll down to get to the ticket properties which should be more readily accessible.

    1 vote

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  12. This should be simple to implement, and I'll explain my issue with the current system. When I'm composing a reply, I often cut\copy\paste segments of my reply as I'm restructuring it. When I do this, I must choose to paste as plain text or else it will copy the source formatting of the composition window, which you can see formats the text with a white highlighting. This has caused several of my well formed replies to come out looking flawed. It'd be great if the reply composition window had a button to switch to plain text.

    1 vote

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  13. Enable IP telecom data (incoming calls from end-users) input to create contacts and tickets

    1 vote

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  14. There is no way to filter ticket by specific requester.
    I have a chat with support to confirm that.
    It will be very helpful if you add a requester filter to tickets view

    1 vote

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  15. The Priority, impact and type are now filed in, but it should be empty, so a technician is required to fill the with the correct fields. Now the default always are
    Low, no impact and incident. This means nobody thinks about it and use these fields

    2 votes

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  16. I would like to have the ability to set each customer's remote preference as Attended or Unattended. This would be ideal for different customer types.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  17. It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through

    9 votes

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  18. Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours. Other agents I use scan and begins showing the assets it finds as they are found. Further, these discoveries take under 30 minutes. So, you know if there is an issue pretty quickly. Waiting 3 hours to see if you have an issue is not reasonable.

    33 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. I would like Atera to integrate with Cloudradial. And very soon, otherwise we have to look at Syncromsp as a new rmm

    3 votes

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  20. An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.

    4 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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