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5045 results found

  1. I would like to have a view to see if contacts are not using Work from Home. This way we can audit who is not using the feature and release the license and not bill a customer for something they are not using.

    42 votes

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  2. View and disconnect Splashtop other session Agent

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  3. Would be nice to see all devices + assets together so they can get a nice overview of our client’s inventory.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  4. it will be great to have Last Reboot Time option on advance filter

    14 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.

    To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. Provide a landing page for subscribers that show these steps
    1>>>>Download / Install this app (remote support app)
    2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
    3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
    4>>>>You are number ?? in que

    My interaface is a remote support interface with a list of app/software I can download on the customers side.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. I was amazed to find out that I am not able to convert a Malwarebytes Integration Trial to a paid (non-trial) version/state. I was told by support that I have to wait out the trial period and it will automatically convert. The problem is I have a client with more than 10 endpoints wanting Malwarebytes NOW. The site endpoint limit is 10 workstations during a trial. If I try to convert from Trial to Paid within Malwarebytes OneView, it doesn't work (presumably because of how Atera integrates with Malwarebytes). This sure seems like a silly limitation.

    2 votes

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  8. Hi, it would be useful to hide the appcenter for specific users because there are the MSP Prices listed for the modules.

    1 vote

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  9. It seems like we can't install software from Atera on a Mac Device with the current configuration from the console side. Homebrew software installation seems to appear errors to any application that must be installed with Sudo privileges.
    This almost makes the Homebrew feature useless. Please enable a feature that will allow us to install any application on Mac Devices remotely

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  10. A report to show which client machines don't have a patch policy applied.

    4 votes

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  11. I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.

    13 votes

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  12. Pennylane accounting integration

    1 vote

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  13. 1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  14. Have an option that can be selected to notify the technician when an agent is online. This would be handy for laptop users who have requested help but are in-between offices where WOL isn't an option but you would like to know when they do come back online.

    Currently I temporarily monitor the device then remove the monitoring once I have completed the work.

    37 votes

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    1 comment  ·  Agent  ·  Admin →
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    • When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
    5 votes

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  15. Would be great to have a completely customisable UI in the ticket section. Allowing smoother and more efficient workflow and ticket updating.

    All we need is to be able to hide the pre-made fields from both the customers and ourselves.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. So before the alerts page update, the device name and customer name was a unique hyperlink in which you can (by clicking the mouse wheel button) open the device or customer in a new page.

    I need to open a new tab by clicking customer and manually navigating to the device within the customer devices list. This is not a great UI experience and I would appreciate if the old functionality could be restored.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  17. Il would be nice to have a button "Refresh" on top of the lists devices.
    If we patch or if we wol device, we won't see it.

    14 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  18. It would be amazing to monitor the validity of SSL Certs.

    43 votes

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  19. Ability for techs that don't have admin privilege to add/create folders

    3 votes

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