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4677 results found

  1. Closed and Resolved Ticket on the Customer Portal

    On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".

    Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.

    54 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
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  2. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    Currently the condition Ticket Contact Responded is available which then can be used for email notifications.

    Need to add this condition in the rules - Ticket Internal Note Created/Responded then have the option to add action Send an Email to Technician for email notifications

    29 votes

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    6 comments  ·  Tickets  ·  Admin →
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  3. Move custom field under customer at the top

    Move custom field under customer at the top

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  4. order tickets by assigned technician

    Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. More in depth configuration of technician rights

    It would be nice if you could change rights for technicians by feature.
    Currently there are only a hand full of options to change the rights.

    For example one of our technicians wants to create a software-bundle.
    It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.

    There are only 2 options like no Software-bundle or full Admin.

    3 votes

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    2 comments  ·  Admin →
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  6. MFA\2FA option within the password records

    Hi,

    If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.

    8 votes

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    0 comments  ·  Security  ·  Admin →
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  7. Export Enrolled Assets by Customer with Contact Joined

    Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.

    Thanks -
    R

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. Customer Satisfaction Report Filters By Customers

    Ability to pull the customer satisfaction report just for one client and not all the clients

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Splashtop Hidden Remote Access

    When using SplashTop to remote connect to an end-user, the ability to remote in hidden would help when trying to track any activity that could break policies or for coaching.

    48 votes

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    3 comments  ·  3rd Party Integrations  ·  Admin →
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  10. Sonicwall integration

    Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)

    52 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  11. Script to update agent device status

    Dedicated script in our Shard Library to automatically update the agent device status .

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  12. Auto assign customers to devices

    You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Add monitoring events, services, process

    Add monitoring events, services, process directly to the agent without threshold profiles

    41 votes

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    1 comment  ·  Agent  ·  Admin →
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  14. Add event details for failed logins

    When an alert comes in from a failed login, it would be great if the alert can show the events details so I don't have to go searching through the event viewer.

    53 votes

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    1 comment  ·  Alerts  ·  Admin →
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  15. Use QuickBooks for Service Definitions

    I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…

    3 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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  16. notes

    if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.

    3 votes

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    1 comment  ·  Devices  ·  Admin →
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  17. AWS

    If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.

    Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.

    2 votes

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    0 comments  ·  Network Discovery  ·  Admin →
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  18. Alert or email on uninstallation events

    Alert or send an email when a program is uninstalled.

    2 votes

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    0 comments  ·  Admin →
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  19. customer monitoring portal

    The ability to have monitoring portal for the customer devices when he logs in to the portal.

    18 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  20. Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.

    10 votes

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    1 comment  ·  Alerts  ·  Admin →
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