4827 results found

1. Compact Ticket View

   When viewing tickets it would be brilliant if we could have a more compact view of the tickets so that we can see more tickets on one screen, similar to Zendesk or Freshdesk. The current ticket view is huge and you can only see around 5-6 tickets on the screen at a time.

   10 votes

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   4 comments  ·  Tickets  ·  Delete…  ·  Admin →
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2. Showing 2 devices with same hostname name offline and online - After reinstallation

   My 500 machines got offline now I have noticed the while doing the reinstallation it's showing online and offline 2 devices with the same hostname.

   1. There is no way to clear the offline machines at a single time, Need to do it manually,

   2. There is no hostname conflict feature in Matera

   3. There is no way to delete the offline machines at one time

   4. There is no option to push the Atera MSI file via the deployment tool. it can
      only be done by AD

   5. There is no information on Atera uninstallation if you can run the
      uninstallation.

   6. There is no option to take user permission while taking remote by splash top,
      should take user consent

   Thank You

   My 500 machines got offline now I have noticed the while doing the reinstallation it's showing online and offline 2 devices with the same hostname.

   1. There is no way to clear the offline machines at a single time, Need to do it manually,

   2. There is no hostname conflict feature in Matera

   3. There is no way to delete the offline machines at one time

   4. There is no option to push the Atera MSI file via the deployment tool. it can
      only be done by AD

   5. There is no information on Atera uninstallation if you can run the
      uninstallation.

   6. There is no… more

   1 vote

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   0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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3. counter / tally chart / trace issues

   I've read nice feedbacks with some points here and there we wish atera has but I want to point it out a bit more:

   We struggle to trace repeating issues in the ticket system. For example:
   Issue X comes up every 3 months and every time another technician is working on it. We are 5 technicians so it could happen that my colleagues will face Issue X one by another and after maybe 12 months it lands on my table again. 1st I sure would not remember that I worked a year ago on the same ´problem and 2nd I would not see that Issue X came up 4 times again since I first worked on it.

   It would be helpful to have some kind of intelligent counter / tally chart wich shows me that the current issue already has came up/ has been solved in the past. It would show me the affected devices, customers and date it was reported. Maybe just in form of a count of hits for a tag I am searching (ex. Tag "Bluescreen" shows me "Bluescreen (39 hits)" )

   With a feature like this you can easily identify and solve repeating issues and save a lot of time searching for the right sollution.

   I've read nice feedbacks with some points here and there we wish atera has but I want to point it out a bit more:

   We struggle to trace repeating issues in the ticket system. For example:
   Issue X comes up every 3 months and every time another technician is working on it. We are 5 technicians so it could happen that my colleagues will face Issue X one by another and after maybe 12 months it lands on my table again. 1st I sure would not remember that I worked a year ago on the same ´problem and 2nd I… more

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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4. i would like to add a system deploy or install date

   I would like have a field in the agent windows that allows to put in a system deploy and warranty expiration date ( Age of the system). This would be a tremendous help for replacing systems in the field .

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   1 comment  ·  Customers  ·  Delete…  ·  Admin →
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5. detailed report of tickets

   The ability to report all logged tickets for a customer for a time period.
   Not only the summary and amount but the actual content of tickets. Dates, times, entries and content. In this way the customer gets real insight in the work we perform for him.

   10 votes

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   2 comments  ·  Reports  ·  Delete…  ·  Admin →
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6. Support for secure devices that cannot connect to the Internet and need software updates

   Support for secure devices that cannot connect to the Internet and need software updates

   2 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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7. Add chat under "source" so i can exclude it from sending emails to customer

   When I close a chat with a customer, it does not need to send an email to that customer. Would be nice to exclude it but right now, you cannot exclude it. Does not give you the option under Source in the ticket auto rules

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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8. Turn off pagination for the API

   Turn off pagination for the API

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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9. Permission tied with Ticket Statuses

   Having permission tied with certain ticket statuses. One of our status is sales ticket, that would be great if only our coordinator could see those tickets.

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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10. Explorer view for KBs

    Explorer View in KB: I would love to see a lot more focused dev efforts into KB. We mostly do internal. We use Xoho for KBs also. Atera's KB feels really clunky. It's hard to describe the way it's layed out. Everything is all scrolled down. Would be great to have inside KB – more of an explorer type view instead to all of these long title and section underneath and then articles etc. Folder on the front page. Document instead where you van easily open up. Share point up online. It doesn’t feel very flushed out.

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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11. Hexnode mobile, Desktop & IOT management software

    Integration with Hexnode solutions. It offers Unified mobile, Desktop & IOT management.

    1 vote

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    0 comments  ·  Security  ·  Edit…  ·  Delete…  ·  Admin →
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12. how to add printer

    It will be great if we can add printer, network devices, etc.. to the portal with live status. Please comment if we have that option already

    5 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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13. Organization Level Customization Of Atera Agent Startup Type

    We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.

    We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.

    I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable enough.

    What I would propose is the ability to customize the service startup type at an organization level to allow Atera users to retain maximum control of their setup.

    I would envisage this being in the main Admin area for the agent or potentially even being part of an IT Automate policy so that it can be customized on a more granular level for each custom/set of devices.

    We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.

    We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.

    I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable… more

    5 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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14. Allow Scripts to be run without a user logged in.

    Allow scripts to be run with a user being logged in. Example after a device restart.

    9 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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15. Filter scheduled tickets

    If you do a lot of scheduled tickets its difficult to find the one your after to edit.

    6 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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16. Alert groups

    I'd like to be able to group alerts. For example Server alerts or Workstation alert don't go to the same email address.
    Eve better if it could be different email for different Customers.
    Customers have different SLA so this is important for MSP's

    17 votes

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    1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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17. HTTP Device alert threshold

    Only fire an alert if a site is down X number of polling attempts. Right now, there's a lot of noise in the signal with sites being "down" for only one poll attempt, so alerts are being ignored.

    1 vote

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    0 comments  ·  Devices  ·  Edit…  ·  Delete…  ·  Admin →
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18. Tickets show exact date

    Tickets in the ticket list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.

    9 votes

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    3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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19. It Automation profile based on rank

    Ability to assign IT automation profile based on the rank we give to our customer

    3 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. Report Fields on the Dashboard

    Allow report fields to be displayed on the dashboard (such as disk capacities and patch status) with the report automatically updating periodically.

    1 vote

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    0 comments  ·  Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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