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4696 results found

  1. Save Ticket View Mobile App

    Mobile Ap is rather limited. Ability to save views in the ticket view.

    12 votes

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    2 comments  ·  Mobile App  ·  Admin →
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  2. Unlinking Acronis

    Acronis integration can’t unlink. That is a a GDPR violation.

    3 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  3. Zomentum intergration

    We are currently using Zomentum as a CRM but would love for it to connect to Atera. Zomentum connects to Connectwise & Autotask

    3 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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  4. add an option/button to send / resend a user's customer portal to the user

    My current configuration to trigger Atera to send the customer portal credentials is after a new contact is added.

    This is a great feature but, what if your user/contact requested you to resend or reset his customer portal password? I think an option to send / resend will be a great addition to this section as oppose to sending it manually.

    I hope you will grant this request. It would make it so much convenient and easier.

    50 votes

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    3 comments  ·  Customers  ·  Admin →
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  5. Patch Management Profile with WOL Option

    Profile with WOL option to start all affected systems

    21 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  6. Validation code for WFH sent by email instead of sms

    Some of my customers are using WFH to connect to their computers. They have to validate by entering a code received by sms on a mobile. When several users have to use WFH, it's difficult to use the code because the mobile phone is not present. It would be eaiser if the code could be sent to an email address instead of a phone nr. Thanks for your attention.

    5 votes

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    0 comments  ·  Work From Home  ·  Admin →
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  7. An "X" in the search bar to clear previous search term

    Particularly when searching in the customer

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  8. IT Automation

    It would be helpful to be able to control what Technicians see and have access to within IT Automation.
    ∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
    ∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
    ∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them…

    3 votes

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    1 comment  ·  Roles and Permissions  ·  Admin →
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  9. Closed and Resolved Ticket on the Customer Portal

    On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".

    Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.

    54 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
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  10. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    Currently the condition Ticket Contact Responded is available which then can be used for email notifications.

    Need to add this condition in the rules - Ticket Internal Note Created/Responded then have the option to add action Send an Email to Technician for email notifications

    29 votes

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    6 comments  ·  Tickets  ·  Admin →
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  11. Move custom field under customer at the top

    Move custom field under customer at the top

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  12. order tickets by assigned technician

    Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. More in depth configuration of technician rights

    It would be nice if you could change rights for technicians by feature.
    Currently there are only a hand full of options to change the rights.

    For example one of our technicians wants to create a software-bundle.
    It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.

    There are only 2 options like no Software-bundle or full Admin.

    3 votes

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    2 comments  ·  Admin →
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  14. MFA\2FA option within the password records

    Hi,

    If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.

    8 votes

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    0 comments  ·  Security  ·  Admin →
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  15. Add customised Agent download links to the customer portal

    It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -

    1. We setup the customer and add their users
    2. The user can then login to the customer portal
    3. On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.

    The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. Export Enrolled Assets by Customer with Contact Joined

    Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.

    Thanks -
    R

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. Customer Satisfaction Report Filters By Customers

    Ability to pull the customer satisfaction report just for one client and not all the clients

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  18. Splashtop Hidden Remote Access

    When using SplashTop to remote connect to an end-user, the ability to remote in hidden would help when trying to track any activity that could break policies or for coaching.

    48 votes

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    3 comments  ·  3rd Party Integrations  ·  Admin →
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  19. Sonicwall integration

    Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)

    52 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  20. Script to update agent device status

    Dedicated script in our Shard Library to automatically update the agent device status .

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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