5046 results found
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Adding Notes - Documentation
Bigger space to add notes for proper documentation.
98 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Assign Multiple Contacts for a single Device
Our organization has shared PCs where one device can have multiple contacts. As of right now, Atera only provides the ability to assign a single contact to a device. By allowing multiple contacts to be assigned, it can make it easier when users submit tickets to already know which device they belong to.
26 votes -
Allow ticket Creation when the send-to address is in the BCC Line
Currently Automatic ticket creation https://support.atera.com/hc/en-us/articles/360012444033-Forward-Email-for-Automatic-Ticket-Creation-in-Atera does NOT happen if the @ticketing.atera.com address is on the BCC line of the email. Sure, it works fine on TO: and CC: but if you want to sneak in a ticket on your reply email by BCC'ing the forwarding email, it will just get black-holed by Atera, and no ticket will be created.
2 votes -
Use single browser tab for Screenconnect sessions.
Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.
8 votes -
Knowledge Base Import
Similar to how you can import Customers from a CSV, allow for efficient creation of Categories and Sections by using a template CSV.
9 votes -
FedRAMP Validation
It would be great for Atera to achieve FedRAMP validation for companies that are under NIST 800-171/CMMC compliance regulations.
3 votes -
Reports on internal notes
Reports on internal notes added to Atera by all or selected technicians for specific period of time.
3 votes -
Configuration Policy for installed software, settings
Assign a baseline policy for what software and settings should be applied and auto correct/reinstall if a change is detected. Similar to SCCM baseline configuration.
1 vote -
password generator
Please add a password /passphrase generator in Customer>password.
74 votes -
Ability to see missing Patches on offline device
Ability to see missing Patches on offline device
7 votes -
Optimized Automation and Patch
Need to find a better solution for patch and automation.
The fact that you can't run Updates, System Restore Point, and a Restart all on one profile without it running into conflicts makes little sense to me.I have now made 9 total profiles (3 sets of 3 [we have 3 different types of patch profiles running at different intervals]) to fix this. For each type we have to run System restore point, then 1 hour later a separate schedule for patches, then 2 hours after that a different, separate profile for restart. Hopefully it works.
While it isn’t really…
32 votes -
Check customers domain for proper configuration of SPF/DKIM/DMARC
Monitor Proper Configuration on SPF/DKIM/DMARC and create a trouble ticket if something isn't right
6 votes -
Give Macintosh models better descriptions
Currently in the Atera web dashboard, if you view a Mac device, under Hardware->Device it only lists a basic description of Mac ("iMac" or "MacBook Pro"). This same description is given on the Mobile app, under Hardware->Motherboard. It would be more informative if Atera at least displayed the Model identifier in these locations, as the result from "/usr/sbin/sysctl -n hw.model" gives "MacBookPro18,3". Ideally, Atera would use the result from the Apple Marketing Name instead ("MacBook Pro, (14-inch, 2021)"), but there isn't a consistent programatic method I've seen to grab the name. If we wanted that, best bet would be for…
4 votes -
1 vote
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Bulk Import of Custom Field for Agents
Dear Support,
There should be bulk import of Custom Field for Agent using .CSV or .xslx formats.
Currently we are able add custom field option for the agent but we have to manually enter the data. Since we have more than 1500 agents, the bulk import for custom field will be helpful.Request you to please review this feature board request.
8 votes -
sites page
Add a way to customize which fields show up on the Site's page and what size they take up. Allow us to show custom fields and then search using them.
2 votes -
Add a filter for endpoints pending a reboot.
Add a filter for endpoints pending a reboot.
2 votes -
duplicate agentless devices
it should be possible to simply duplicate agentless devices by klicking, then a popup should open to enter a different device name (a must!) and "bam" finished. then the new device should be opend to change the IP and other information...
at the moment setting up 20 and more generic devices if a customer does get some more gen devices is a pain. some are fastly saved and mostly are a pain to wait...
1 vote -
Alert on memory pressure (Mac)
Monitor memory pressure instead of memory utilization on Apple Silicon Macs. Memory utilization is a moot point on these devices as memory stays near full by design on this hardware. Memory pressure is a better gauge of stress on these systems.
6 votes -
Warnings about renewing certificates
Warning / Alert about Certificates on Webservers / (Exchange for Example) that are due to renew in a chosen time interval.
32 votes
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