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5021 results found

  1. customer update contacts

    The customer should be able to manage their own contacts within their customer from the customer portal.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  2. retired devices

    It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.

    6 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  3. Shorter URLs or a generic login page

    When a user is given work from home access IT needs to send them this incredibly long URL in order to access their PC. The real idea of work from home is that a user can access their computer from anywhere. If they are on a shared computer it is easy to remember https://app.atera.com/WFH. Users should be allowed to log into this shorter URL and then should be presented with the computer or computers that they can access. OR if they only have one computer it should take them directly from the login page to their computer.

    8 votes
    0 comments  ·  Work From Home  ·  Admin →
    How important is this to you?

  4. Ability to sort Technician Comparisons alphabetically

    In classic reports > Technician Comparison

    Seems strange that we don't have the option to sort alphabetically

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  5. Custom atera menu

    Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal

    13 votes
    1 comment  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  6. Be able to hide tabs (Work from home, Network Discovery, Get rewards)

    I think it would be a good idea to be able to hide these tabs for certain roles
    EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
    Our L1 techs should also not be able to see those tabs since we do not use them

    12 votes
    0 comments  ·  Roles and Permissions  ·  Admin →
    How important is this to you?

  7. Scheduling and better management of the software "uninstall" feature

    The current "uninstall" function in Atera is extremely basic. There is no way to see the status, no way to schedule it, and it times out at seemingly random intervals, meaning software gets uninstalled from some machines but not others.

    If there was a more advanced way to manage this, including persistence/retrying until the software has confirmed uninstalled from a client/agent, that would be really helpful.

    7 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  8. Select All Button on Excluded Patches Management

    Have a select all button in patch management. I would like to exclude all hardware driver updates.

    3 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  9. Add attachment capability to the Quick Response Template

    Add attachment capability to the Quick Response Template. Helpful in quickly disseminating useful guides to users.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  10. "Charge me now"-button

    If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.

    If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.

    Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.

    1 vote
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  11. Select multiple devices from the Client->Devices->Folders

    Currently, when in the Client->Device->Folders the filtered view doesn't show the checkboxes to select specific device, or all of them to run automation, scripts etc... We should basically see the same view as in the main Devices when filtered.
    I know we can create specific views by customer and filter by folders but I think we should be able to select the devices in the Customer Folders as well

    14 votes
    2 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  12. Put a ticket in a Hold queue

    Ability to put a ticket on hold, if e.g. you are waiting for spareparts.

    When being put on hold, it should be removed from the ticket queue, and put into a Hold queue that resides on the dashboard.

    When you get the spareparts, you should be able to change it to an open ticket and it fails back into the ticket queue.

    11 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  13. A report that shows all of my devices which don't have a patch management profile applied

    I have many devices in my account, but I'd like to make sure they're all getting patched. I would like to be able to run a report which shows me if I have any devices that don't have a patch management profile assigned to them. Thanks.

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  14. Anyone to open a ticket in atera

    I want anyone to be able to send a ticket to Atera. Want to be able to put on a link on my website and that will allow them to open a ticket with Atera. Not just via email

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  15. Multiple actions on search

    Cannot perform multiple actions on search results: Scenario: You want to search for all the machines beginning XYZ- and edit the relations to put them in a new folder – but there is no multi select option or actions toolbar/menu

    Instead, you have to scroll through the entire list of devices to find each machine that you want to select.
    Please add a check box to the results, a select all check box and add the multi select actions menu

    3 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  16. Bitdefender installer to remove other AV softwares

    Being able to add BitDefender to devices from Atera and by doing so, it will remove all other AV softwares installed on the device

    3 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  17. linet

    Integration with Linet

    https://www.linet.org.il/

    1 vote
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  18. 1password

    Integrer 1password dans atera/splashtop to be able to fully use 2fA on the remote connection

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  19. integrated time clock

    One of the softwares we would like to get away from has a built in time clock integration, where technicians can clock in and we can pull reports from the software for their weekly timecards.

    3 votes
    1 comment  ·  Admin & Core  ·  Admin →
    How important is this to you?

  20. malwarebytes

    Malwarebytes Add-On Feature Module
    Recommendation to add DNS Filtering/Content Filtering.

    7 votes
    1 comment  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?
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