5047 results found
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Audit Report does not installed Office show as an Alarm
I really do not understand why a missing Office does produce an red alarm info in the audit report? not every devices must have an office installed. there are tons of devices not used for office workers but anything else. so where here is the alarm?
1 vote -
Warnings about renewing certificates
Warning / Alert about Certificates on Webservers / (Exchange for Example) that are due to renew in a chosen time interval.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Better alerts for newly installed programs
Get an alert for newly installed programs not based on the events that are built in which give you alerts if programs updates.
94 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Exports All Reports in PDF
Have all reports exported in PDF Format
7 votes -
Down Vote scripts that don't work
thumbs down in the script area, so that we can "down vote" a script that does not work, this will save users a lot of time running a script which Atera says was successful only to find it did absolutely nothing.
2 votes -
Bulk Add Custom Field Parameters Via CSV Import.
Bulk Add Custom Field Parameters Via CSV Import.
Currently, when a new custom field is created, that field has to be filled out one device at a time by browsing to each device page. This takes way too much time. It would be much easier to be able to export a device list with the custom field(s) as a column in a CSV and then fill out the CSV and import to update the devices' customer field(s).8 votes -
Option to not send email to contact, when contacting other company.
Option, to not send an email to contact. Sometimes we have to mail to an external company, an email which the contact not have to see.
Please add the option, to 'Do not send email to Contact.'
1 vote -
Customizable text for Customer Portal login page
The login page for the Customer Portal should allow for customizable text. Currently, it displays "Welcome to the Customer Portal!
We're glad you're here.". It would be nice to be able to change the text.
Also, I have changed the color scheme however the "Login" button still remains green.20 votes -
Show when another engineer is in a ticket
It would be useful to see when another engineer is looking at the same ticket as you, and potentially even show when they are typing. This prevents replying to the customer twice and potentially confusing them if someone has already done the work/replied.
I have seen this feature in other helpdesks such as FreshDesk, for those who have remote workers this would be very useful
11 votes -
SNMP Polling Interval
We currently do not have the ability to view or set the SNMP polling interval when monitoring them via agents.
It would be very useful to be able to view and/or set the SNMP polling interval so we can customise the monitoring to suit our needs.
21 votes -
Change customer on a ticket
Would be great to have the option to change the customer of a ticket as sometimes the IT team might forward an email received from an client to the support@ in order to create a ticket. However, we are unable to change the customer on a ticket using Atera.
20 votes -
Filter by Empty Custom field
Filter by empty customer field: i would like to be able to filter the device view by a certain custom field that is empty (n/a).
4 votes -
Splashtop notification when logged in
Clients are security conscious, the small splashtop "user has logged in" bottom right corner of the screen often goes unnoticed and clients freak out when the mouse starts moving.
Please allow the splashtop chat or something similar to teamviewer showing that a user is currently logged in to prompt something that we have logged in that's obvious for the user to see.
Currently I've bound a script to a mouse button and manually click chat every time I log in so clients don't get paranoid I can silently log in.14 votes -
Under the Device, under 'contact' would be nice to have "Assign device "
Under device, it would be nice to see under "contact" : assign contact for those devices that are not properly assigned. Would be easier to assign it there.
Makes it easier and smoother to assign it there if it's missing
2 votes -
Reports not fully translated in French
Auditor report is not not entirely translated. All reports that are sent to our clients needs to be translated. For us, its okay but if we send it to customers it needs to be properly translated.
2 votes -
Automatically change rate according to time of day ticket is opened
According to the time of day the ticket is opened, could that automatically choose a billing date from the contract? If job is done after 5 PM, will it be possible to have a specific rate. I know I can manually change it but it would be nice to have it automatically
2 votes -
Easily paste the MID for SNMP
SNMP: we didn’t continue using it because we had to set the MIBs for each point. I can’t just paste the MID. I still have to create the monitoring points manually. I can’t add odd all of them. If it would paste the link, the monitoring would download. All the providers those links so it would be much easier
2 votes -
noreply
Invoices sent to customers should also be able to come from the customized SMTP settings
3 votes -
Atera agent installs - custom network discovery scans
The ability to deploy Atera agents using the custom network option in Network discovery
6 votes -
Report for total number of patches applied
I would like to simply be able to see the total number of patches that were applied to a customer over a specified period of time. This number would be used for monthly reporting to customers to show value.
1 vote
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