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5016 results found

  1. I think it would be a good idea to be able to hide these tabs for certain roles
    EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
    Our L1 techs should also not be able to see those tabs since we do not use them

    12 votes

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  2. The current "uninstall" function in Atera is extremely basic. There is no way to see the status, no way to schedule it, and it times out at seemingly random intervals, meaning software gets uninstalled from some machines but not others.

    If there was a more advanced way to manage this, including persistence/retrying until the software has confirmed uninstalled from a client/agent, that would be really helpful.

    7 votes

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  3. Have a select all button in patch management. I would like to exclude all hardware driver updates.

    3 votes

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  4. Add attachment capability to the Quick Response Template. Helpful in quickly disseminating useful guides to users.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.

    If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.

    Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  6. Currently, when in the Client->Device->Folders the filtered view doesn't show the checkboxes to select specific device, or all of them to run automation, scripts etc... We should basically see the same view as in the main Devices when filtered.
    I know we can create specific views by customer and filter by folders but I think we should be able to select the devices in the Customer Folders as well

    14 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  7. Ability to put a ticket on hold, if e.g. you are waiting for spareparts.

    When being put on hold, it should be removed from the ticket queue, and put into a Hold queue that resides on the dashboard.

    When you get the spareparts, you should be able to change it to an open ticket and it fails back into the ticket queue.

    11 votes

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  8. I have many devices in my account, but I'd like to make sure they're all getting patched. I would like to be able to run a report which shows me if I have any devices that don't have a patch management profile assigned to them. Thanks.

    2 votes

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  9. I want anyone to be able to send a ticket to Atera. Want to be able to put on a link on my website and that will allow them to open a ticket with Atera. Not just via email

    2 votes

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  10. Cannot perform multiple actions on search results: Scenario: You want to search for all the machines beginning XYZ- and edit the relations to put them in a new folder – but there is no multi select option or actions toolbar/menu

    Instead, you have to scroll through the entire list of devices to find each machine that you want to select.
    Please add a check box to the results, a select all check box and add the multi select actions menu

    3 votes

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  11. Being able to add BitDefender to devices from Atera and by doing so, it will remove all other AV softwares installed on the device

    3 votes

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  12. Integration with Linet

    https://www.linet.org.il/

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  13. Integrer 1password dans atera/splashtop to be able to fully use 2fA on the remote connection

    1 vote

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  14. One of the softwares we would like to get away from has a built in time clock integration, where technicians can clock in and we can pull reports from the software for their weekly timecards.

    3 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  15. Malwarebytes Add-On Feature Module
    Recommendation to add DNS Filtering/Content Filtering.

    7 votes

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  16. The ability to create contracts on specific customers. During a on-boarding automation process, it would be great to be able to create contracts on a customer. Also the ability to set the default contract.

    7 votes

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  17. When managing multiple environments, it is vital to be able to keep track of devices that would warrant upgrades, or replacement. Reporting geared towards listing all assets/devices (subject to filtering) with all their key components (i.e. CPU model, # of cores, Memory size and type, Disk size and type, etc.) would be really helpful in determining what equipment needs attention.

    85 votes

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    0 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. i would like to store customer specific files in atera and push them automatically to a specific location on the client. (for example: every new laptop should have an RDP file on the desktop containing the specific customer information about the RDP server.)

    I would like to able to automatically copy the files from the secure atera environment to a folder. (place this file on %userprofile%\desktop / c:\users\public\desktop etc. etc.)

    5 votes

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  19. Please set it up to notify if a local administrator account has been enabled. This account is disabled by default, so if it is mysteriously enabled, we need to know about it.

    7 votes

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  20. It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.

    Exporting and adding timesheets to invoices every month is exhausting!

    7 votes

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