4703 results found
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So that new functions can be used after almost every update for the automation profiles, the profiles must be recreated and reassigned to al
So that new functions can be used after almost every update for the automation profiles, the profiles must be recreated and reassigned to all customers/devices
This was already the case when the scheduling setting was changed and also for the "Windows local update" switch
unnecessary additional work for us as a system house.
Simply adapt the database model or better program it
4 votes -
Quoting
The ability to create a quote or estimate for a customer would be amazing. We could essentially eliminate other software.
82 votes -
Stop sending information to facebook
Add the possibilities to stop the transmission of all the action taken inside atera to facebook.com with unique identifier.
1 vote -
Combine configuration policies
It would be great to have the ability to set a policy to "Restart outside active hours" combined with "Disable auto-restart with logged-on users... or better, disable for active users (not idle). That way if for any reason a user is working outside of regular working hours it won't be forced out
5 votes -
Ability to select multiple contacts when creating new ticket
When creating a new ticket for a client it would be nice to send the initial email to multiple people instead of just a single contact.
5 votes -
Network Discovery: More opportunities
We'll initiate a notification, in real time, whenever the following events occur:
This awesome feature will potentially enable you to earn more!
Do you have additional event examples that can help your business grow?
117 votes -
closed ticket report
Closed Ticket Report. We do not Atera for Invoicing and use Xero for our accounting package.
I would like a closed ticket report so that we can generate our ad-hoc invoices from this report. The report should include:
Ticket number, appropriate dates, technician, and time taken to resolve the ticket
9 votes -
Office 365 intergration
I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.
Here's a tool I've installed.
https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.
29 votes -
Customer Contact
The same customer contact should be able to be assigned to several customers.
We have contacts which need to be assigned to multiple customers. At the moment, a contact (because of the email address) can only occur with one customer.77 votes -
ZIP code auto populate
ZIP code lookup, ask simply for ZIP and have a setting in the admin portal to default to US or whatever country you do business in. Then one could enter the ZIP code 10019 and New York, NY should auto populate in the city and state field based on that ZIP.
1 vote -
monday
monday.com is a powerful project\tasks management platform.
if you do API with Monday it can be great and very useful tool.3 votesHi,
We have enhanced our support for 3rd party apps via Webhooks, APIs and Zapier which might resolve the various automations in mind, if there are specific use cases or APIs requested we want to know! Please list them for better understanding of the request.
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Ability to delete multiple contacts
not being able to multiple select a list of contacts to update or remove.
3 votes -
Agent Time Interval
It would be nice to have the ability to change the Atera Agent Time Interval either via the Atera web interface, or via custom agent creation.
Currently, because of end user latency, we get numerous alerts and tickets. The only way to resolve this is by using a script on each end point. (changing the registry)4 votes -
Desktop client
Create a desktop client. Would help with notifications as well as quick one-click access.
4 votes -
Gradient MSP integration
This tool allows easy integration for automating billing of other services like O365 and tons of other cloud services. This would save me 30 hours a month with automation.
3 votes -
Do not send notifications option
Have a selection to not reply to certain contacts (still accept tickets, but not reply to them) - for example we have a selection of customers backups / ups etc notifications come in from non-existent email addresses, the ticket created is solely for our purpose and the senders address isn't connected to a mailbox - so it generantes a DNR email when Atera replies to the non-existing email address - just a minor annoyance :)
3 votes -
Server Restart Email Alert
Ability to receive email alert for when a restart occurs on a server. Monitoring for Event ID 1074 does not work as this is an informational alert and does not trigger an email.
6 votes -
Projects Pane
Projects area separate from daily tickets requests. Just like we have a Tickets pane, a Projects pane would be very helpful where we would have fields such as Initial Engagement date, Projected start date, Projected finish date, Tech assigned (multiple techs), Customer, Subject, Status ( Planning, Testing, Implementing, Standby, Scheduled, On Hold, Started, Completed and ability to enter other custom status), Tasks list with Start and finish dates for the task, ability to change the status on individual tasks to (started, on hold, scheduled, complete) and assigned tech. Also Project number counter separate from the ticket number counter, ability to…
56 votes -
work from home
Multiple devices can be accessible/assigned to a single user
PLEASE
7 votes -
recent process
Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.
6 votes
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