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5021 results found

  1. show more detailed information about tickets

    Could you make it possible to show more detailed information about tickets? Like who assigned the ticket to who, who closed it, who changed the status and so on.
    Would be greate for overwiew reasons.

    Thank you

    1 vote
    0 comments  ·  Tickets  ·  Admin →
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  2. Call Log

    It would be convenient and good if there was a button you could hit on the dashboard to begin taking notes when a client calls, which could then be converted into a ticket.

    This could be an extremely simple implementation at first, something like a blank text field that gets copied into a new ticket's body when you hit "convert to ticket". Then as you build upon the idea, you could make it more and more sophisticated.

    Future iterations of the idea could include form fields that could parse input for customer names / acronyms to auto-assign the customer, or…

    1 vote
    0 comments  ·  Tickets  ·  Admin →
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  3. Uptime dashboard per customer as well as customer accessible

    I'd like to see a dedicated dashboard per client basis but also something that they could monitor themselves but with a delay that could be set by the administrator. So if it checks for internet connectivity or pings another host or measures a heartbeat then on failures goes red and notifies us first then have it show up on the customers dashboard after x minutes to allow reaction time based on the SLA we define with them. Also a way to exclude scheduled reboots would be cool and maybe just go yellow for rebooting or something.

    2 votes
    0 comments  ·  Customers  ·  Admin →
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  4. Include Contact name for each agent.

    When running a Audit report, include contact name assigned for each device, as the logged in username may be different to the user.

    1 vote
    0 comments  ·  Reports  ·  Admin →
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  5. AD login/logout report, workstation login/logout report and idle report.

    AD login/logout report, workstation login/logout report and idle report.

    1 vote
    0 comments  ·  Admin →
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  6. add / register atera to firewall vendors ISDB's / App-ID so IT staff have it easier allowing atera access rules.

    examples:
    https://www.fortiguard.com/faq/isdb-contact
    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clu2CAC

    1 vote
    0 comments  ·  Security  ·  Admin →
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  7. popup telemaintenance

    Hello, it would be necessary to provide for the permanent display of a message when an agent is connected to the client's computer via Splashtop. A popup appears for 2-3 seconds and disappears. We have negative feedback from customers and as a service company it gives a bad image and with regard to the GDPR and privacy regulations we have obligations to inform the customer that his position is taken by an agent of remote maintenance.

    Thank you in advance for this novelty which I have no doubt will appear very quickly.

    1 vote
    0 comments  ·  Helpdesk Agent  ·  Admin →
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  8. Under Customer/Devices it would be handy to have the total number of devices indicated at the top of the liat

    1 vote
    0 comments  ·  Admin →
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  9. Linux back-ups through Acronis

    Ability to back-up Linux devices using Acronis through the Atera portal as only Windows is currently supported.

    5 votes
    0 comments  ·  Acronis  ·  Admin →
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  10. Deduct time from time entry

    On the time entry screen, it would be helpful to have the option to deduct time from a time entry. When technicians are working on a single ticket all day (like an onboarding or on-site issue), they need to be able to deduct their 30 minute lunch or time that they worked on another ticket while still accurately marking the time that they started and stopped that day. So if a technician is on-site from 8:30AM-5PM and took a 30 minute lunch and had a 20 minute phone call for another ticket, they could mark their time entry as 8:30AM-5PM,…

    10 votes
    0 comments  ·  Billing  ·  Admin →
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  11. Find site or agents without an Automation Profile

    A way to find agents that do not have an Automation profile assigned. I missed assigning a automation profile to a site during a setup. I found out a month later when these machines did not restart at the expect maintenance window. I am now wondering if there are others I have missed. I don't fancy checking every single site or agent!

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  12. Making Knowledge Base publicly accessible without having to make an account

    With larger companies it is not easy to get every employee on an Atera account just to view our knowledge base.

    1 vote
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  13. Display Devices that are Online or OFfline

    When clicking on Customer (https://app.atera.com/new/customers) you're taken to your list of Customers where you're able to 'Search customer name'( https://app.atera.com/new/customer/#####). On the screen that contains various tabs;Contacts, Contracts,Devices,etc, the line below where the name 'Devices' in bold appears it would nice to see/show; 'Online: ###' and 'Offline:###', and have the ability to click once and those selectioned deivce are shown on the page.

    1 vote
    0 comments  ·  Customers  ·  Admin →
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  14. Audit Report does not installed Office show as an Alarm

    I really do not understand why a missing Office does produce an red alarm info in the audit report? not every devices must have an office installed. there are tons of devices not used for office workers but anything else. so where here is the alarm?

    1 vote
    0 comments  ·  Admin →
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  15. Warnings about renewing certificates

    Warning / Alert about Certificates on Webservers / (Exchange for Example) that are due to renew in a chosen time interval.

    31 votes
    0 comments  ·  Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Better alerts for newly installed programs

    Get an alert for newly installed programs not based on the events that are built in which give you alerts if programs updates.

    94 votes
    1 comment  ·  Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Exports All Reports in PDF

    Have all reports exported in PDF Format

    7 votes
    0 comments  ·  Reports  ·  Admin →
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  18. Down Vote scripts that don't work

    thumbs down in the script area, so that we can "down vote" a script that does not work, this will save users a lot of time running a script which Atera says was successful only to find it did absolutely nothing.

    2 votes
    0 comments  ·  Admin →
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  19. Bulk Add Custom Field Parameters Via CSV Import.

    Bulk Add Custom Field Parameters Via CSV Import.
    Currently, when a new custom field is created, that field has to be filled out one device at a time by browsing to each device page. This takes way too much time. It would be much easier to be able to export a device list with the custom field(s) as a column in a CSV and then fill out the CSV and import to update the devices' customer field(s).

    8 votes
    1 comment  ·  Devices  ·  Admin →
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  20. Option to not send email to contact, when contacting other company.

    Option, to not send an email to contact. Sometimes we have to mail to an external company, an email which the contact not have to see.

    Please add the option, to 'Do not send email to Contact.'

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?
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