4903 results found
-
RMM Alerts Threshold Profiles Alerts from idrac/ILO
generate threshold Alerts directed from Idrac\ILO without SNMP.
3 votes -
TPM 2.0
I am trying to gather information on all devices which do not have TPM 2.0. I saw someone asked about this earlier but I would like to addon to it. I would also like to see the TPM 2.0 TPM 1.2 and No TPM option in the Devices > Filters > advanced Filter > first option to narrow PC results.
4 votes -
Simple Ticket Merging
Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.
Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with…
10 votes -
Show Total Time in Ticket List View
At the moment, we need to open each individual ticket to view the total time spent on the ticket. Can this be added to the main ticket list view. Admins and Managers can quickly see which tickets have long time entries or have been worked on longer than others.
Thanks
5 votes -
1 vote
-
Department restrictions for technicians
Ability to add "Department" restrictions under Roles for the ITD. Not just site but departments as well
2 votes -
Check customers domain for proper configuration of SPF/DKIM/DMARC
Monitor Proper Configuration on SPF/DKIM/DMARC and create a trouble ticket if something isn't right
5 votes -
Export Ticket Information
I would like the ability to gather ticket information over a period of time (1 week, 1 month, etc.) and export the details of these tickets to an Excel spreadsheet. Every week I have to make a report about trouble tickets we are seeing in our organization. Being able to export that data to Excel would be helpful for this. As well as having the details of the tickets themselves, so we can better track common issues that are occuring and find a mass resolution fix instead of having to fix the issues one at a time as they come…
20 votes -
Desktop Alert for Customers
We have multiple locations that have a VPN back to our office where we host several VM's that each location uses. From time to time we'll lose internet at the office, yes, we unfortunately only have one ISP option in our area. It would be nice to set up an automated alert that the Helpdesk Agent could display on each PC notifying the end user that our office location has lost internet. That way we are not bombarded with text messages and phone calls from the locations saying that they can not reach this or that. Some sort of mass…
3 votes -
Webroot license sync or storage in Atera
Sync customer license numbers with Webroot for automated installation, or at the very least allow us to manually copy the customers Webroot serial number into Atera so that we don't get to go get it from Webroot's portal every time a workstation is added.
76 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
So that new functions can be used after almost every update for the automation profiles, the profiles must be recreated and reassigned to al
So that new functions can be used after almost every update for the automation profiles, the profiles must be recreated and reassigned to all customers/devices
This was already the case when the scheduling setting was changed and also for the "Windows local update" switch
unnecessary additional work for us as a system house.
Simply adapt the database model or better program it
4 votes -
Stop sending information to facebook
Add the possibilities to stop the transmission of all the action taken inside atera to facebook.com with unique identifier.
1 vote -
Combine configuration policies
It would be great to have the ability to set a policy to "Restart outside active hours" combined with "Disable auto-restart with logged-on users... or better, disable for active users (not idle). That way if for any reason a user is working outside of regular working hours it won't be forced out
5 votes -
Ability to select multiple contacts when creating new ticket
When creating a new ticket for a client it would be nice to send the initial email to multiple people instead of just a single contact.
5 votes -
Email Parsing Rules
We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.
These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.
I feel this is a 2 part request.
Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
CONDITIONS
Ticket Field: Ticket Body,…
7 votes -
closed ticket report
Closed Ticket Report. We do not Atera for Invoicing and use Xero for our accounting package.
I would like a closed ticket report so that we can generate our ad-hoc invoices from this report. The report should include:
Ticket number, appropriate dates, technician, and time taken to resolve the ticket
9 votes -
iDrive intergration
iDrive integration with any of the iDrive versions would be nice. Would be really nice to push the iDrive agent with Atera
5 votes -
Quoting
The ability to create a quote or estimate for a customer would be amazing. We could essentially eliminate other software.
81 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
ZIP code auto populate
ZIP code lookup, ask simply for ZIP and have a setting in the admin portal to default to US or whatever country you do business in. Then one could enter the ZIP code 10019 and New York, NY should auto populate in the city and state field based on that ZIP.
1 vote -
monday
monday.com is a powerful project\tasks management platform.
if you do API with Monday it can be great and very useful tool.3 votes
- Don't see your idea?