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5044 results found

  1. Business case

    A customer who requires more than one MSP to provide services for their IT function. However, most vendors for PSA and RMM are great to provide a single tenancy per MSP with multiple technicians and multiple customers, but assuming the MSP is the single outsourcing party per IT customer. This is the common scenario with small IT customers.
    The bigger customers may have more than one MSP.
    The struggles are:
    1. Different vendors’ PSA and RMM add complexity and require integration between MSPs
    2. Single point of contact from a customer perspective requires one MSP to take all…

    2 votes

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  2. More granular user permissions. A lot of things now require the highest admin rights which should really be reserved for the owner. Also, it would be nice if the folders for client devices allowed granular permissions, that way certain techs could have access to some client devices but not all.

    44 votes

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  3. Add API user to the activity logs in Atera so we can track what's been done by API

    For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.

    9 votes

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  4. I think that Atera is a really good platform, but I dislike the use of some of the wording. I think Drat and Phew (there is more) makes the platform seem unprofessional. I get that the system is trying to be friendly, but it is geared for professionals, so believe that it should be addressing us as professionals

    3 votes

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  5. Any Custom Fields we add to a Device page should be searchable and show up in reports.

    66 votes

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  6. 1 vote

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  7. Allow filtering by Battery health, to get a list of devices with battery under x %

    7 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. Anbindung des Agenten für NAS-Systeme (Synology NAS-Systeme ab DSM 7.0) mit möglichst allen Applikationen von Atera, das wäre echt Klasse

    21 votes

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    1 comment  ·  Agent  ·  Admin →
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  9. End users should be allowed to delay there patches up to X amount of times before they are forced to reboot and install them.

    This should run off the agent and be configurable from the Admin Portal with messaging customizable.

    3 votes

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  10. Would be great if Atera published "Upcoming Features in the next update/next 3 months" so that your users have an idea of any features that are coming from the features board.

    33 votes

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  11. 1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. Be able to extract data from custom fields from the API

    7 votes

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  13. Agent Installer: it should have 2 options installer as silent as before and then one where it notifies the user.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. We would like to receive notifications about server and system down through phone or SMS. Email notifications can be blocked by a spam filter or easily overlooked.

    8 votes

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  15. For switches, it would be helpful to have a list of the interfaces which also includes the interface information such as port status, ip address, name, mac address, etc.

    Also, if the ability to power cycle those ports or perform any switch management or a CLI interface would be immensely helpful.

    And in the table, allow the system to see other devices that you already have the Atera Agent on, and have that table link items found on a switch so you can click on known devices and go to that page.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. It would be nice to be able to create multiple tickets (especially scheduled tickets) by uploading a csv.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. We would like to have a possibility to create(define in snmp templates) some kind of dynamic subtree tables when monitoring a snmp device.

    An example would be a list of disks in a raidset.
    row1: title:disk model, Base OID to return the subtree with all the disk models
    row2: title:smart state, Base OID to return the subtree with smart state of all disks
    row3: title:health state, Base OID to return the subtree with health state of all disks

    this would a powerful way of extending the existing template solution which is quite static imho.
    yes, in the existing way, we…

    1 vote

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    1 comment  ·  Admin →
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  18. Hi, it would be very useful if we could define in the patch summary report the number of missing patches when a client is Up to date or not.
    Because in a larger network the report is nearly always Negative.

    2 votes

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  19. Ability to change order of OIDs

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. It would be nice if we could enable/disable the Agent Icon at the policy level, so it's not another thing I need to remember to do when I deploy Atera.

    Syncro handles this via policy, as do most other RMM's.

    10 votes

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