5024 results found

1. Event Monitoring Improvement (v2)

   I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
   (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

   But there are more issues with it that should be addressed...

   When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

   The fifth option is "Events by Source". This is probably where most people will try to setup some event log monitors. The problem here is that while the option says "events by source", it isn't actually "by source". There are 3 primary elements to a Windows event when it is recorded - 1.) the log it's recorded to, 2.) the source of the event, and 3.) the event ID. Atera treats the log as the event source (ie: Application, Security, Setup, and System - sorry no forwarded events). This is confusing because the actual source of an event is something other than the log. An actual Windows event source will be something like WMI, VSS, Application Error, .NET Runtime, Outlook, Service Control Manager, etc. These sources will write the event to a specified log (ie: Application, Security, Setup, System, or the source's own custom log).

   Here's why this is a problem...

   I want to monitor for application hangs/crashes and for my backup app, so naturally I want to monitor the Application log for event ID 1002. The actual source of this event ID is from "Application Hang" and it can be found in the Application log. In Atera you can configure this by monitoring "Events by Source" and selecting the "Application" folder, then monitoring for event ID 1002. But my backup app also writes to the Application log. When the backup fails it writes a message to the log with event ID 1002 but from a different source (the actual source, not what Atera is calling a source). I would like to attach a script to the threshold when my backup fails, but not when an app hangs or crashes. Right now with Atera I cannot do this at all because it will register the same event from both sources as the same - both record the event to the Application log and both use event ID 1002, so for Atera these different events are the same.

   Here's how I think Atera can remove some of the confusion and allow us to monitor for the things we actually need:
   1.) Change the term "Source Folder" to "Log" in the UI. The log selected here is just a log, it isn't the source of an event.
   2.) Allow us to specify the source of events in addition to the log and event ID. This way I can have one threshold set to monitor the Application log for event ID 1002 coming from the "Application Hang" source, and also have it monitor the Application log for event ID 1002 coming from the "My Backup App" source.

   I'd also like to add that I wish to monitor many more logs than what Atera provides access to. Open the Event Viewer in Windows and expand "Applications and Services Logs", then expand "Microsoft", then expand "Windows" - there are several logs in here that I want to monitor. They're off by default, but it's trivial to enable them. But since I've turned them on, I'd like to be able to monitor them and setup automatic actions/scripts to run when certain events are recorded.

   I really hope this gains traction, because event log monitoring is pretty elementary in Windows and is something other major RMM providers give lots of control over out-of-the-box.

   There are also many other applications and services that are registered with the Windows Event Viewer that I would like to monitor as well, some of which include Microsoft Office, Hardware Events, Intel, Splashtop, Powershell, etc. Being able to monitor these logs and setup automatic actions for detected event IDs in these logs would be so beneficial!

   I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
   (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

   But there are more issues with it that should be addressed...

   When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

   The fifth option is "Events by… more

   4 votes

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2. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

   I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.

   13 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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3. Multi-tenant customer management

   Multi-tenant customer management:
   Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
   Parent Company
   - Branch A

   Customer A
   Customer B

   • Branch B

     Customer A
     Customer B
     Customer C

   • Branch C

     Customer A
     Customer D
     Customer E
     Customer F

   It would also be helpful to have dashboard views and alerts that are specific to the branch we actually work in and the customers associated with our branch, otherwise we are wasting time looking at alerts for customers supported by another branch entirely.

   Multi-tenant customer management:
   Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
   Parent Company
   - Branch A

   Customer A
   Customer B

   • Branch B

     Customer A
     Customer B
     Customer C

   • Branch C

     Customer A
     Customer D
     Customer E
     Customer F

   It would also be helpful to have dashboard views and alerts that… more

   11 votes

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4. Atera Agent version Upgrade

   Hi Atera Team,

   Good Day!

   I would like to suggest you for atera agent version upgrade, while installing .msi file or Running CURL command it is removed older atera agent and installing new one most of the time only removed old version not installing new one. So i asked Atera support chat they suggest me to run Powershell command to remove Atera agent completely and run CURL command for new installation. I believe this is not a correct method , please make a new method once i run a CURL command or .MSI file it will upgrade old version to latest version.

   Hi Atera Team,

   Good Day!

   I would like to suggest you for atera agent version upgrade, while installing .msi file or Running CURL command it is removed older atera agent and installing new one most of the time only removed old version not installing new one. So i asked Atera support chat they suggest me to run Powershell command to remove Atera agent completely and run CURL command for new installation. I believe this is not a correct method , please make a new method once i run a CURL command or .MSI file it will upgrade old version to… more

   10 votes

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5. Multiple contacts for a single ticket

   needing to add multiple contacts for a single ticket rather than having to create separate ticket for each contact. when we have a ticket come in that affects multiple people, we like to avoid having duplicate tickets for the same exact issue which can cause multiple technicians to work on the same issue. old ticketing system had an option for "watch list" which allowed us to enter email addresses (internal or external) so they would all receive the updates from a single ticket. i am aware of the "cc" field but can be difficult to remember to add these email addresses every single time an update is being sent to the end user

   needing to add multiple contacts for a single ticket rather than having to create separate ticket for each contact. when we have a ticket come in that affects multiple people, we like to avoid having duplicate tickets for the same exact issue which can cause multiple technicians to work on the same issue. old ticketing system had an option for "watch list" which allowed us to enter email addresses (internal or external) so they would all receive the updates from a single ticket. i am aware of the "cc" field but can be difficult to remember to add these email… more

   20 votes

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   4 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Self Service Portal for Software Installation

   I would like to give users (even without administrative rights) the possibility to install software via a self service portal. And not only via Chocolatey, but also via script.

   26 votes

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   4 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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7. Laptops report their GPS location to track where inventory is.

   Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.

   14 votes

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8. Disable default tags

   It would be such a help to be able to disable the default tags that Atera comes with. I understand we can set up our own custom tags, but it would still be helpful to be able to remove the default tags to help with simplicity.

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Simple Ticket Merging

   Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.

   Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with a similar name from the same customer open but assigned to another technician. This would prevent multiple agents working on the same ticket without knowing.

   Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.

   Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with… more

   12 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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10. Pause alerts during patching window (set devices into maintenance mode)

    During patching set devices into maintenance mode or similar in order that not all alerts are showing up all the time and filling up the ticket system

    85 votes

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    10 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

11. Pulling a timesheet report via Ticket number

    When pulling a Timesheet Report, it would be most helpful to be able to pull the time dedicated to a certian Ticket Number. When we bill our Break/Fix clients, it is by the ticket number. Also, if our regular client has a certian ticket that they want billed to a specific PO or Payment Account, they request that single ticket separately. As it stands now, we must pull the PDF and edit through the PDF to include only one ticket. Having the ticket number in the filter would eliminate many admin hours.

    2 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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12. Alert Report

    I cannot believe there is no export yet, on alert page. It is kinda crazy how many info can see on alert page but i cannot export em.
    Someone should create a feature that makes possible to export all alerts i see, by using filters, and export em with date/time when issue started and ended

    2 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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13. Advanced Reports: first view

    Advanced Reports:The interface from the atera link for advanced reports - goes straight in to a “Main view” dashboard, Ideally it should link to the menu that you get up when you click the folder icon, so that you can select what you want to open a dashboard/existing report/create a report

    2 votes

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14. Advanced Reports: Installed Softwares tables

    Advanced Reports: There is no access to the installed software tables, I know there is the atera built in reporting – but I wanted to see if I could add to the dashboard all the non-compliant versions of java and VOIP apps etc.

    2 votes

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15. Advanced reports: actual bitlocker keys (not 100% essential)

    Advanced reports: actual bitlocker keys (not 100% essential)

    2 votes

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16. Grafana for data visualization

    Grafana for data visualization

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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17. Allow custom buttons to trigger scripts

    The option to add customized buttons on the device/customer device interface to trigger frequently used scripts.

    The speedtest button would be a great example. Select a device and click a button for one click script runs and get the device speedtest.

    2 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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18. Realtime temperature display

    There is the option to get alarm notifications based on temperatures right now.
    However, there is no realtime display for the temperature (like for CPU and memory usage).
    It would be neat to see past data, too.

    27 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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19. Run scripts as specified user

    It would be great to be able to:
    --> run scripts with users - other than SYSTEM or current user
    --> run scripts as credentials stored in the Atera Password-Manager

    23 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. Ticket Business Hours

    I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.

    6 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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