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5044 results found

  1. When you're done with ND, everything associated with it should be removed (ex: NMAP packages.). Should be an auto-delete so nothing stays on the customer's end.

    7 votes

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  2. It would be great if we can enable the recording for remote session permanently and save the video on the cloud storage safely for auditing purposes. I know any desk has this recording feature, but the video gets saved on local computer where technician can delete or modify the video file. So, my suggestion is setting up integration with Cloud storage such as “Wasabi Cloud storage” and Any desk or Splashtop to save the video on the cloud. Wasabi provide very inexpensive cloud storage $6 for 1TB.

    6 votes

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  3. How about an integration with Freshbooks?

    8 votes

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    0 comments  ·  Billing  ·  Admin →
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  4. Want to duplicate some IT profiles and then just change a few elements - easier + faster to set up everything

    6 votes

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  5. I would like to see an option to create an Ad-hoc VPN from a remote user with Atera Agent installed back to the office network with agents installed. This would be helpful to push out certain Group Policy updates and also allow software deployment from the corporate repository and Password management and sync for remote / office users.

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. Need to have a report that can display the expiring contracts and optionally display the expired contracts. Also Notifications for expiring contracts need to be able to be triggered manually. A great feature would also be the option to notify a specific contact from the customer for the upcoming expirations.

    Email for both internal and external users should be customizable with with fields from the contract.

    Regards

    Thomas

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. I would like to have more granularity in the IT Automations patching. I would like to control patching to a greater degree with other stuff. Could choose to check for updates at 10 and then download at 12 and then apply them at 2 am.

    3 votes

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  8. Be able to include computer name, IP address in the Requestor Info in user generated tickets.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  9. It would be awesome if we could have time entry templates so technicians could do things in a uniform manner. eg. client offboarding, onboarding, security threat.

    1 vote

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  10. Is it possible to add an option that will execute for example .ps1 script after user logon?

    7 votes

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  11. Bulk select users from AD and delete the ones that are not relevant for imports in Atera.
    With the Active Directory Sync. We load in the system with a bunch of false users. It creates a real mess in the contact list. Deleting them one by one is very long with customers that have thousands of users it become very difficult to manage this.

    Having a way to bulk select users and delete them. Or having an API that can bulk delete based on criteria of email, names, etc.

    4 votes

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  12. Currently, if engineer/technician goes to ticket time entries, he can see the rate we are charging customer. This information should not be shown to technician unless allowed via permissions. Billing and how much who is charged is responsibility of accounts team and engineers are not supposed to even see this information.

    You can mention the rate name, but no need to add the value to it... THat can be looked up if needed.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. You provide a limited license to your customer for the purposes of enabling some level of IT support or support assistance such as tracking and prioritization

    161 votes

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  14. At the moment we can only filter feedback by ticket creation date. I want the ability to filter by date feedback was left.

    Also, the customer has the ability to leave a comment when filling in the feedback form. However, this information is only viewable from within the ticket. It would be more beneficial if comments were added into the report or at minimum, added as a column once the data is exported.

    2 votes

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  15. Alert: would be nice to set an alert that after a week that a device is down, an alert is created.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  16. Use case is mainly to communicate with 3rd party, without having to change the customer the ticket is under.

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  17. Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. Ability to assign custom fields to Time Entries

    8 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. Hi,

    Simple request. In the web UI, you can set a contact relation to an agent.
    When using the current API calls for agents and contacts, there is no field for that set relation.
    Basically, we want to cross-reference that all contacts are linked to an agent.
    We have a complete list of the agents and a complete list of contacts, but no way to get a relationship between the two tables. The last logged-on user is not a viable option.

    Thank you for your consideration.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. Print or export reports such as Recent Processes. we update many machines using the scripting process, and would like to have a list of the results, rather than having to use the print page of the browser.

    11 votes

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    2 comments  ·  Reports  ·  Admin →
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