4904 results found
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Atera agent installs - custom network discovery scans
The ability to deploy Atera agents using the custom network option in Network discovery
6 votes -
Report for total number of patches applied
I would like to simply be able to see the total number of patches that were applied to a customer over a specified period of time. This number would be used for monthly reporting to customers to show value.
1 vote -
Invoice Ninja
Integration with Invoice Ninja https://invoiceninja.com/
1 vote -
Client's ticket report
It will be useful to have the ability to generate a report per client with all the tickets activity in the last week/month
1 vote -
Announcement Banner
It would be neat if we could post an announcement or other service information intended for technicians that would display at the top of Atera as a banner
7 votes -
Availability Monitoring
The ability to filter for "Availability Monitoring" enabled/disabled in the device list.
6 votes -
Hide disabled Remote Access
It would be nice if the disabled Remote Access tools would be hidden for all technicians. We only use Splashtop and Teamviewer, but the list always shows all the available tools, even if disabled.
2 votes -
CCLeaner Integration
CCleaner would be a great addition!
8 votes -
Easier way to add time to tickets
The current process for adding time to tickets is not very efficient.
- The automatic timer model doesn’t work very well for in-house IT Departments as we often have people coming into our office asking for help or stopping us in the hallways asking for help so the automatic timer setting doesn’t work as time gets skewed.
- The process for adding manual time is slow as we have to click on the Add time button, wait for the page to load and then add time in an annoying format of HH:MM:SS.
- A faster solution would be to have a drop down…
1 vote -
Reboot after patch install
Similar to other reboot requests, I would like to reboot at a given time only after a patch install. For instance, a workstation would reboot at 3:00 am only after a patch requiring a reboot was installed. Kaseya has this feature and it’s something really miss.
13 votes -
Possible to put an Export Button for Recent Process report?
Possible to put an Export Button for Recent Process report?
7 votes -
Add description and to contracts with batch invoices
Having the ability to pull notes & descriptions from contracts on customers accounts automatically when generating a batch invoice for all of our clients, currently, the invoice only shows the charge with no description of what they are being charged for, we have bespoke plans that have different terms and products included in the customers plans, and e need t be able to show this as we provide a license breakdown for products when clients want to know what license they are providing to users.
2 votes -
customer update contacts
The customer should be able to manage their own contacts within their customer from the customer portal.
2 votes -
retired devices
It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.
6 votes -
Shorter URLs or a generic login page
When a user is given work from home access IT needs to send them this incredibly long URL in order to access their PC. The real idea of work from home is that a user can access their computer from anywhere. If they are on a shared computer it is easy to remember https://app.atera.com/WFH. Users should be allowed to log into this shorter URL and then should be presented with the computer or computers that they can access. OR if they only have one computer it should take them directly from the login page to their computer.
8 votes -
Ability to sort Technician Comparisons alphabetically
In classic reports > Technician Comparison
Seems strange that we don't have the option to sort alphabetically
1 vote -
Custom atera menu
Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal
13 votes -
Be able to hide tabs (Work from home, Network Discovery, Get rewards)
I think it would be a good idea to be able to hide these tabs for certain roles
EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
Our L1 techs should also not be able to see those tabs since we do not use them12 votes -
Scheduling and better management of the software "uninstall" feature
The current "uninstall" function in Atera is extremely basic. There is no way to see the status, no way to schedule it, and it times out at seemingly random intervals, meaning software gets uninstalled from some machines but not others.
If there was a more advanced way to manage this, including persistence/retrying until the software has confirmed uninstalled from a client/agent, that would be really helpful.
7 votes -
Select All Button on Excluded Patches Management
Have a select all button in patch management. I would like to exclude all hardware driver updates.
3 votes
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