4717 results found

1. Average time on dashboard

   To have the widget of the dashboard show the actual average time of the ticket. Based on a calendar and working hours. If a ticket comes in over the weekend we don't want it to count.

   2 votes

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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2. Invoice - design/layout of "report/form" - some layouts to choose from

   Invoices should be more flexible ... the layout of the invoice-form ist not european (or austrian)-standard. Normally there is a block with Customer-Address like

   Company Name
   Street
   PostCode City

   .... also the structure of the other fields look not as a professional "invoice" ... a very small report-customization (report-designer) - or some layouts to choose would be fine.

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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3. Receive an email notification 24 hours prior to a scheduled ticket

   Receive an email notification 24 hours prior to a scheduled ticket

   3 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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4. Bitwarden Integration

   For internal and client password management as well as OTP sign in using cloud instances or on-site integrations of bitwarden.

   62 votes

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   4 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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5. Ability to Do software Patching for large number of Devices

   To be able to Patch A large number of customer devices and not just the 20 limit, Currently you need to split for example 300 devices out into groups of 20. If this is a limitation it would be good that the automation does this for you when setting up the profile just for the match automation

   7 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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6. Single Sign On (SSO) for Work from Home

   We have many users that work from home who are currently using go-to-my PC. We would like to switch to Atera's solution but SSO is one feature which is holding us back. All our authentication is centrally managed in Azure. We hope this feature is added soon. Please vote if you have similar needs!

   23 votes

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   1 comment  ·  Work From Home  ·  Delete…  ·  Admin →
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7. Change ticket status by keyword in an email

   We would like to be able to change the status of a ticket when a customer replies by email to the ticket and it indicates #closed for example at the beginning of the email so that the ticket is automatically closed.

   5 votes

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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8. 2FA Access List

   Ability to add a label/description against each IP address listed in the 2FA Access List. If you end up with a long list of IP addresses, it can be difficult to keep track of current IP addresses and identify IP address which are no longer current and should be removed.

   4 votes

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   1 comment  ·  Security  ·  Delete…  ·  Admin →
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9. Software Uninstall - No Restart!

   I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.

   If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.

   The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.

   The software uninstall feature is not ready for production without sane defaults and/or additional configurable items.

   I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.

   If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.

   The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.

   The software uninstall feature is not ready for production without sane defaults… more

   7 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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10. category filtering for billing

    When I select Labor as the category... I should not be able to see my products listed in the second drop-down. Please fix this filtering annoyance.

    1 vote

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    0 comments  ·  Billing  ·  Edit…  ·  Delete…  ·  Admin →
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11. Filter by Uptime

    Please add an Advanced Filter for Uptime so that we can show agents that were last started, for example, 5 days ago. We can then run a Reboot automation task on this filter; this will be a tremendous help to us!

    11 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Private Scripts

    We would like to see a option to have scripts assigned to certain technicians so not everyone can see all cloned scripts. We are looking to add customer technicians which allows them only to access tickets/devices for that customer with will work ok, but there is no option for segmentation of scripts. This technicians would be able to see all clones used for other customers. Same goes for Thresholds/IT Automation.

    11 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. Install Webroot when Agent next online

    I've been informed this does not happen.

    If an Agent is offline you can still select the device for a Webroot install (in customers - list devices, tick the offline device(s), click on AV symbol /shield then select Install webroot and paste key) message shows 'Webroot action was sent to succesfull agents only'- but this doesn't work.

    Can the system queue the action and deploy webroot when next online ?

    33 votes

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    0 comments  ·  Webroot  ·  Delete…  ·  Admin →
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14. Agent reports SentinelOne out of date or disabled

    When running a report, S1 reports as "Agents <Computername> Anti-virus is inactive or not up to date." in red text. This isn't accurate. These reports go out to customers automatically. Can you please fix this to report properly?

    4 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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15. job card

    Ability to turn a ticket into a job card that will allow for a user to sign for it and email a copy of the job card to the ticket holder as part of administration task for a site visit

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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16. Event Monitoring Improvement (v2)

    I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
    (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

    But there are more issues with it that should be addressed...

    When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

    The fifth option is "Events by Source". This is probably where most people will try to setup some event log monitors. The problem here is that while the option says "events by source", it isn't actually "by source". There are 3 primary elements to a Windows event when it is recorded - 1.) the log it's recorded to, 2.) the source of the event, and 3.) the event ID. Atera treats the log as the event source (ie: Application, Security, Setup, and System - sorry no forwarded events). This is confusing because the actual source of an event is something other than the log. An actual Windows event source will be something like WMI, VSS, Application Error, .NET Runtime, Outlook, Service Control Manager, etc. These sources will write the event to a specified log (ie: Application, Security, Setup, System, or the source's own custom log).

    Here's why this is a problem...

    I want to monitor for application hangs/crashes and for my backup app, so naturally I want to monitor the Application log for event ID 1002. The actual source of this event ID is from "Application Hang" and it can be found in the Application log. In Atera you can configure this by monitoring "Events by Source" and selecting the "Application" folder, then monitoring for event ID 1002. But my backup app also writes to the Application log. When the backup fails it writes a message to the log with event ID 1002 but from a different source (the actual source, not what Atera is calling a source). I would like to attach a script to the threshold when my backup fails, but not when an app hangs or crashes. Right now with Atera I cannot do this at all because it will register the same event from both sources as the same - both record the event to the Application log and both use event ID 1002, so for Atera these different events are the same.

    Here's how I think Atera can remove some of the confusion and allow us to monitor for the things we actually need:
    1.) Change the term "Source Folder" to "Log" in the UI. The log selected here is just a log, it isn't the source of an event.
    2.) Allow us to specify the source of events in addition to the log and event ID. This way I can have one threshold set to monitor the Application log for event ID 1002 coming from the "Application Hang" source, and also have it monitor the Application log for event ID 1002 coming from the "My Backup App" source.

    I'd also like to add that I wish to monitor many more logs than what Atera provides access to. Open the Event Viewer in Windows and expand "Applications and Services Logs", then expand "Microsoft", then expand "Windows" - there are several logs in here that I want to monitor. They're off by default, but it's trivial to enable them. But since I've turned them on, I'd like to be able to monitor them and setup automatic actions/scripts to run when certain events are recorded.

    I really hope this gains traction, because event log monitoring is pretty elementary in Windows and is something other major RMM providers give lots of control over out-of-the-box.

    There are also many other applications and services that are registered with the Windows Event Viewer that I would like to monitor as well, some of which include Microsoft Office, Hardware Events, Intel, Splashtop, Powershell, etc. Being able to monitor these logs and setup automatic actions for detected event IDs in these logs would be so beneficial!

    I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
    (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

    But there are more issues with it that should be addressed...

    When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

    The fifth option is "Events by… more

    4 votes

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    1 comment  ·  Agent  ·  Delete…  ·  Admin →
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17. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

    I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.

    13 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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18. Reboot after patch install

    Similar to other reboot requests, I would like to reboot at a given time only after a patch install. For instance, a workstation would reboot at 3:00 am only after a patch requiring a reboot was installed. Kaseya has this feature and it’s something really miss.

    15 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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19. retired devices

    It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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20. Laptops report their GPS location to track where inventory is.

    Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.

    14 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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