5046 results found
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Better server patch status documentation.
It would be nice to be able to print or save to file from the Devices>Agent>Patch Management screen. Currently it displays the list. Our auditors want a document from our management tool that details what the patch state of a server is, and when patches were applied. I was told that this can be generated via an Excel output, but an Excel file can be manipulated after being exported. Which the auditors don't consider a valid document.
2 votes -
Change layout to tickets
It would be awesome if the end user could navigate through "square", clicking from macro-categories to specified categories and automatically fills the relevant fields.
Example
Hardware/software configuration -> print installation -> select the printer(s)
HR resources -> onboarding new employee -> (fill contacts fields and hardware/software/permissions required)
2 votes -
User Admin Rights
Show if the user logged into a device has Local Admin Rights or not.
10 votes -
Add products while creating a ticket
We would like to be able to add products and expenses to tickets while in the ticket creation page.
Currently a ticket needs to be fully created, then open the product and expenses menu in order to add products to a ticket. It would be beneficial to workflows of creating tickets where products are being delivered or purchased to be able to add them before opening up the ticket.
7 votes -
desktop thumbnail preview image
desktop thumbnail preview image in the client detail.
I use this every day on screenconnect to see if a client is working or login to the computer. Just a desktop thumbnail preview image if so useful.9 votes -
Threshold - Create alert when process is not running
I monitor processes that only load once the user logs in.
The Atera agent activates on startup before login so I get false alerts whenever they turn the PC on or shut it down.
Could you add a time delay or a setting that only activates the threshold after login and deactivates on shutdown9 votes -
UPS
Ability to manage UPSes in Atera and to add alerts after a certain amount of time to replace UPS batteries.
1 vote -
The timesheet report should show note, date and summary of time spent not just the start and end time.
The timesheet report should show note, date and summary of time spent not just the start and end time. Like the show time entries screen.
3 votes -
Advanced Reports - Custom Branding
Provide a field in the advanced reports dashboards that allow image files to be uploaded when editing the given dashboard (alongside visualisation, text and button), so that company / customer logo's may appear on the report when generated.
3 votes -
Pending Reboot Filter
add the filter Pending Reboot devices
3 votes -
Disable File Transfer or at least alert end user
If a user is WFH you need to be able to disable the file transfer option for users or at minimum, if you are accessing someones files/downloading them, the end user should recieve an alert/notification similar to if you connected into their machine, that "AdminXXXX has downloaded a file". I think that would be a basic security/privacy requirement. Fact you can just download files without end person knowing isn't right.
2 votes -
API Report Custom Fields
The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.
42 votes -
Show printer details in the Agent page on Atera
It would be good to have a section that states what printer is installed on the machine inside the Agent page. This would make it easier when buidling new machines and we can know what printers to install.
13 votes -
customer deny in group
Instead of setting it up so you have to allow the customers in the atera portal... allow us to deny as well... or allow us to update the customer allow list for user groups easily by selecting all and removing the ones we dont want...
currently if you already have the group setup and then you go and add all the customers again it will error out saying you already have these customers added...
you have to go back and either figure out what customers have not been added to this group or you have to delete them all and…
1 vote -
Patch Management & IT Automation list page
When you click Admin then Patch Management & IT Automation
On that list screen it would be awesome to see "Next Execution Time" as an option.Instead of having to click inside each one to see when it runs next.
3 votes -
Alert email bundles
Allow alerts that occur at the same time to be split up and not bundled in one email.
3 votes -
Integration with Moslye for Apple Devices
Integrate with Moslye to allow for deeper apple endpoint management
3 votes -
Attachment is missing on the ticket notification email.
Add attachment to the ticket notification email.
2 votes -
Simple Ticket Merging
Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.
Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with…
15 votes -
Rocket Cyber
Rocket Cyber – more integrations with Atera would be great.
4 votes
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