4904 results found
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Better organization for Attachments on Tickets
It would be nice to have an attachments tab or category on tickets. Somewhere where all the attachments on a particular ticket are viewable. Either similar to the attachment tab for customers or just linked to side like the other ticket details.
With the current system, it very easy to loose track of attachments, especially if someone else added it to the ticket because you may not see it without scrolling through all of the notes.
2 votes -
Make the Linux Agent available to PRO users
Thank you for creating the Atera Agent for Linux. Please make it available for PRO subscribers as well. I understand that the MacOS Agent is restricted to the tier above PRO but the Linux Agent should be available to all tiers as it is already a feature supported by other RMMs on their 'low' tiers.
2 votes -
Give Macintosh models better descriptions
Currently in the Atera web dashboard, if you view a Mac device, under Hardware->Device it only lists a basic description of Mac ("iMac" or "MacBook Pro"). This same description is given on the Mobile app, under Hardware->Motherboard. It would be more informative if Atera at least displayed the Model identifier in these locations, as the result from "/usr/sbin/sysctl -n hw.model" gives "MacBookPro18,3". Ideally, Atera would use the result from the Apple Marketing Name instead ("MacBook Pro, (14-inch, 2021)"), but there isn't a consistent programatic method I've seen to grab the name. If we wanted that, best bet would be for…
4 votes -
Devices Tab
Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)
99 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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1 vote
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Run scripts as specified user
It would be great to be able to:
--> run scripts with users - other than SYSTEM or current user
--> run scripts as credentials stored in the Atera Password-Manager22 votes -
Bulk Import of Custom Field for Agents
Dear Support,
There should be bulk import of Custom Field for Agent using .CSV or .xslx formats.
Currently we are able add custom field option for the agent but we have to manually enter the data. Since we have more than 1500 agents, the bulk import for custom field will be helpful.Request you to please review this feature board request.
8 votes -
sites page
Add a way to customize which fields show up on the Site's page and what size they take up. Allow us to show custom fields and then search using them.
2 votes -
Add a filter for endpoints pending a reboot.
Add a filter for endpoints pending a reboot.
2 votes -
duplicate agentless devices
it should be possible to simply duplicate agentless devices by klicking, then a popup should open to enter a different device name (a must!) and "bam" finished. then the new device should be opend to change the IP and other information...
at the moment setting up 20 and more generic devices if a customer does get some more gen devices is a pain. some are fastly saved and mostly are a pain to wait...
1 vote -
Add 'last technician note' as a snippet for email templates
Add a snippet so we can make the last technician note or last reply from technician appear on the ticket resolved email.
This is useful to put all the information in one place and allows us to send resolution details to a primary contact via email if needed.
25 votes -
Bitwarden Integration
For internal and client password management as well as OTP sign in using cloud instances or on-site integrations of bitwarden.
56 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Alert on memory pressure (Mac)
Monitor memory pressure instead of memory utilization on Apple Silicon Macs. Memory utilization is a moot point on these devices as memory stays near full by design on this hardware. Memory pressure is a better gauge of stress on these systems.
6 votes -
Alerts when failed attempts logins on server or workstation
Like the solarwinds solution, I would like to have an alert when the login count for a server or workstation reaches 5 failed attempts with the account name used to try to login
7 votes -
Resend portal Email
A way to resend a customer the portal welcome email, without deleting the contact and re-adding.
23 votes -
Remove contract view from technicians
When removing permission for a tech to see billing, it should remove the possibility for them to view contracts and being able to edit them as well.
5 votes -
GEO Location
In the Device information it would be nice to have a geo location visible
7 votes -
Patch Search & Deploy - Add Column To Show If Agent Is Online or Not
Patch Search & Deploy - Add Column To Show If Agent Is Online or Not
1 vote -
Password protected agent installer.
When we first started with Atera we had to enter our Atera user passwords to run the installer from the user space. I'd like to bring this feature back or at least the ability to set at password at installer creation. If this feature already exists I am unaware. I do not like the idea that if someone were to get our installer they could easily add invalid devices to our console.
1 vote -
Native Android Biometric Login instead of reliance on browser
For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the…
13 votes
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