5016 results found
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Filter Client Devices wide ranging for various like "online", "offline", status etc
The ability to filter devices by major item like, online, offline, if it's missing a set filter like antivirus not installed, pending an action (reboot, install, update) perhaps other items like cpu type or installed memory - and ideally a way to export results in that same window to CSV file.
3 votes -
Shared Threshold Library
Harness the power of Atera's community to create a shared library of threshold profiles. Easily share threshold profiles you've created or clone a profile from the community and apply it to your customers' devices.
167 votes -
Include Security Posture in API request
The idea is for the API call to provide security posture details that can then be used to make 802.1X authorization, remediation decisions. Since the agent is already installed on the device, it should be easy to remediate the issues and then grant access. Some values to include:
Security:
Antivirus: Bitdefender Endpoint Security Tools Antimalware (Installed or not)
Status: Active or not activeAnti spyware:
Status: Active and Updated or not active and outdatedFirewall: Bitdefender Endpoint Security Tools Firewall
Status: Active and Updated or not active and outdatedPatch Status:
Also, can get windows security patch details? Like what…
3 votes -
bug found in atera billig of products with the same price
BIG WARNING
We found a bug today in Atera billing.
If you have two hardware products on the same or different tickit on one customer with the same price. Then one of the products will be skipped and the other one will be incremented by two.So we had both a Iphone and a Andriod phone with the same prices but on two different tickits.
The invoice said two Iphones..
This needs to be fixed ASAP.. its impossible to controle internally
3 votes -
Allow customers to run their own reports
Ability to allow one or more of an existing client contacts to generate reports related to that client which include ability to run tickets with tickets activity, auditor report for HW and patches etc..
For example if I have company XYZ in my clients, and I have Joe he is the main contact or super user working for XYZ company, then I should be able to grant him access and permissions to run related activities such as tickets, tickets activities, HW, patches etc..
2 votes -
Create folders for threshold profiles
Create folders for threshold profiles
2 votes -
Export Ticket Information
I would like the ability to gather ticket information over a period of time (1 week, 1 month, etc.) and export the details of these tickets to an Excel spreadsheet. Every week I have to make a report about trouble tickets we are seeing in our organization. Being able to export that data to Excel would be helpful for this. As well as having the details of the tickets themselves, so we can better track common issues that are occuring and find a mass resolution fix instead of having to fix the issues one at a time as they come…
28 votes -
Reviews
It would be nice to have a review page where you can go and look at all reviews left by users or clients. It is hard to keep track of reviews now, simply having to rely on the ticket number or name of the user is that submitted the review. I like seeing the dashboard display, but a dedicated page to look at all reviews over time would be helpful.
1 vote -
Disk Cleanup under Devices > Manage
Many times I get disk space alert , most of the time I connect to the the PC and run cleanmgr.exe , It would be great if I could do it without the need to connect to the PC and have it in Atera under Devices > Manager > Disk cleanup
5 votes -
Check if your client's password or admin password has been in a breach or their data is on the dark web
To help automate security it would be nice for Atera to check if a customer has experienced a breach or their data has been compromised on the dark web. To protect system admins.
14 votes -
Security Audit of Atera Platform
It would be good if Atera would commission a third party to undertake a security audit of the Atera platform and publish the report. How can we provide any kind of assurance to our customers when we do not even know if security is being looked at?
If Atera suffers from a breach what can we say to our customers? We use a random product that we have no idea the security of it and they got hacked?
80 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Auto Cleanup when Removing of ND
When you're done with ND, everything associated with it should be removed (ex: NMAP packages.). Should be an auto-delete so nothing stays on the customer's end.
7 votes -
Record remote session and save it on cloud storage for auditing.
It would be great if we can enable the recording for remote session permanently and save the video on the cloud storage safely for auditing purposes. I know any desk has this recording feature, but the video gets saved on local computer where technician can delete or modify the video file. So, my suggestion is setting up integration with Cloud storage such as “Wasabi Cloud storage” and Any desk or Splashtop to save the video on the cloud. Wasabi provide very inexpensive cloud storage $6 for 1TB.
6 votes -
Accounting
How about an integration with Freshbooks?
8 votes -
duplicate IT Automation profiles
Want to duplicate some IT profiles and then just change a few elements - easier + faster to set up everything
6 votes -
VPN
I would like to see an option to create an Ad-hoc VPN from a remote user with Atera Agent installed back to the office network with agents installed. This would be helpful to push out certain Group Policy updates and also allow software deployment from the corporate repository and Password management and sync for remote / office users.
4 votes -
Expiring and Expired Contracts
Need to have a report that can display the expiring contracts and optionally display the expired contracts. Also Notifications for expiring contracts need to be able to be triggered manually. A great feature would also be the option to notify a specific contact from the customer for the upcoming expirations.
Email for both internal and external users should be customizable with with fields from the contract.
Regards
Thomas
3 votes -
Patching granularity
I would like to have more granularity in the IT Automations patching. I would like to control patching to a greater degree with other stuff. Could choose to check for updates at 10 and then download at 12 and then apply them at 2 am.
3 votes -
Display entire ticket conversation in email template
I can only display the last comment made by the customer in an automated email ticket. The issue is that there is no context for the user's response without visiting the Atera portal. A helpful feature would be to allow the entire ticket conversation to be displayed in an automated email template when the user updates a ticket.
45 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customize fields that are included/ data the is collected in the Requestor info,
Be able to include computer name, IP address in the Requestor Info in user generated tickets.
1 vote
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