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5046 results found

  1. Halo PSA they have an area where you start an engagement with a potential client and basically, we enter the info and there is a continuation throughout the whole process. Start, contract sales, and then eventually it turns into a client. I would be able to bring in my marketing team inside Atera to start the process there. Right now we use Xoho forms.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  2. It would be helpful to include a way to alter the default order of client devices within a folder without changing the device name.

    4 votes

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  3. Advanced reports: The 1 non-ticket related dashboard that you give everyone for free “Hardware Inventory” the overall windows PC count when you drill down shows the same pc on multiple rows – once for each hard drive that it has – can this be fixed ?

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. The ability to Lock access to your home country and also be able to Lock to Azure static IPs if you have Geo remote users and want them to use a host VDI that is Geo located in your home country/ Region.

    21 votes

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    1 comment  ·  Security  ·  Admin →
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  5. ESET doesn't recognize Atera and then flashes it as malware

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. Currently a single customer is unable to have several different sites configured. For example of company that runs several dentist practices in different locations. Also if you create a new customer for each of the practices you are unable to use the same contact / owner details across the different customer profiles which causes another problem.

    So the solution would allow us to create multiple sites under one customer profile thus allowing us to access these different sites and allowing us to use the same contact details. It will also be good to have the ability to assign different contract…

    106 votes

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    8 comments  ·  Customers  ·  Admin →
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  7. Many times I get disk space alert , most of the time I connect to the the PC and run cleanmgr.exe , It would be great if I could do it without the need to connect to the PC and have it in Atera under Devices > Manager > Disk cleanup

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. Unfortunately, only 1 alternative hourly wage is deposited in the Block Hours contract and the billing can only be carried out once a month. This should be made more flexible.

    1 vote

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  9. 1 vote

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  10. A gapless time recording would encourage the technicians to organise their working time more efficiently.
    At the end of the shift, the technician should carry out a daily closing in order to document his day without gaps.

    1 vote

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  11. I would like to be able to generate a report for all alerts by date, type and status.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  12. Alert view: online device status

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  13. On the device page there is a manage available patches button, but when going tin to folders this is not available.
    It would be very helpful to have this option under folders as well.

    3 votes

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  14. Add Search bar to "Passwords" tab - same as the search in devices tab

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  15. Ability to separate the "optional patches" from the rest of the patches, so it doesn't show that some devices still need to be patched.

    Optional updates are the updates that you don’t do unless there is an issue with the hardware. Atera scans for all missing patches. It is missing the optional updates but will consider it missing patches. For it to be considered as fully patches, it needs to have the optional. What ends up happening is that we fact in fact patches system but for the tech point of view, the tech would think they need to patch…

    5 votes

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  16. To assign a technician to give permission to certain folder and not everything. Restriction based on departments and not “sites”

    10 votes

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  17. It would be nice, when adding multiple assets of the same type, to be able to copy them. That would make bulk adding of items such as computers or phones easier.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  18. We have a customer with a large mobile workforce using laptops that are online for brief periods in a day. The current IT automation scheduling features requires that we specify hh:mm. The automation runs on schedule but fails to achieve much since most laptops may be offline at the specified time. Instead of creating additional schedules (for e.g. 8am, 9am, 10am, 11am, etc.) it would be good to set a range

    1 vote

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  19. How about having an option for large updates from MS and a caching server (local). Is there a way to cache large updates internally and point to this location?

    For example 22H2 is 127.5GB x 100 = 12.75 TB

    1 vote

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  20. add Custom or personal inks to navigation on left hand side, eg direct link to MS Office 365 Partner portal or other management portals

    23 votes

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