4756 results found
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Display entire ticket conversation in email template
I can only display the last comment made by the customer in an automated email ticket. The issue is that there is no context for the user's response without visiting the Atera portal. A helpful feature would be to allow the entire ticket conversation to be displayed in an automated email template when the user updates a ticket.
47 votes -
Allow add-ons to be purchased and applied to individual agents
Purchasing of add-on features should not be an "all or none" in being applied to agents. For instance, we would like to only purchase Network Discovery for one or two of our agents as they are more Tier 2 or manager level, but there would be no need for the rest of the agents to use this feature.
1 vote -
knowledge
It would be cool if technicians could access the knowledge base from the Atera mobile app.
And it would be great to be able to take pictures of equipment with your smartphone and send them to Atera.36 votes -
Ticket view in agent page
When on an agent, ticket list is missing on the page.
So nightmare to list all tickets where the agent is implicated.on the contact page, we can view a ticket list ( very simple should be improved ), but as for us contacts are associated to one agent or more, it would be good to have a view of all tickets when on agent page, in order to have all history at agent level and not contact only
3 votes -
3 votes
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Amount of devices under Customer > Devices and in folders
When viewing a customer's devices under Customer, we cannot see the total amount of devices. Even under folders, it doesn't give you the total amount of devices one client has. We need to calculate one by one. Would be nice to know how many there are in total.
3 votes -
Atera Agent Version Number
Is it possible to show the installed Agent Version. Its a minor thing but could help with troubleshooting. Would also be nice to add to classic reports.
3 votes -
Send mass email from Atera to customers
Send mass email from Atera to customers
3 votes -
network discover
You need to add an option to delete network discovery data. I am in a trial and I "tried" network discovery. I don't like the way it operates and function's so I am not going to use it. So since I am not going to use it I don't want to see that data on my dashboard.
4 votes -
save Ticket view on customer page and mobile app.
save Ticket view on customer page and mobile app.
These get reset everytime.4 votes -
Agent for Linux- NAS System (preferenz Synology-System)
Anbindung des Agenten für NAS-Systeme (Synology NAS-Systeme ab DSM 7.0) mit möglichst allen Applikationen von Atera, das wäre echt Klasse
23 votes -
Search by machine name
It would make finding a specific machine much easier if we could search by the actual machine name at the Customer level instead of just agent name or last logged user.
I made a workaround by creating a Machine Name custom field for each agent and having a Powershell script query the machine name and set the custom field value when the agent is installed. Then I use a custom view on the devices page where I can enter the machine name and find the agent where the Machine Name custom field contains the device name I want to find.
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2 votes -
add customer right for none admin
I have technicians on the field and they need to add new customers for agent deployement. A none admin should be able to add new customers.
2 votes -
Shared Threshold Library
Harness the power of Atera's community to create a shared library of threshold profiles. Easily share threshold profiles you've created or clone a profile from the community and apply it to your customers' devices.
168 votes -
bundle
Ability to run a script after a software/bundle execution (goal : inject some custom settings or set software's defaults)
1 vote -
Filter Client Devices wide ranging for various like "online", "offline", status etc
The ability to filter devices by major item like, online, offline, if it's missing a set filter like antivirus not installed, pending an action (reboot, install, update) perhaps other items like cpu type or installed memory - and ideally a way to export results in that same window to CSV file.
3 votes -
Device Tagging
Allow tagging of devices to better organize and apply automations rather than manual Folder assignments.
Tags should be able to be applied both manually and dynamically by rules (.i.e newly added, os version, laptop/desktop/server, days from last boot)
11 votes -
Include Security Posture in API request
The idea is for the API call to provide security posture details that can then be used to make 802.1X authorization, remediation decisions. Since the agent is already installed on the device, it should be easy to remediate the issues and then grant access. Some values to include:
Security:
Antivirus: Bitdefender Endpoint Security Tools Antimalware (Installed or not)
Status: Active or not activeAnti spyware:
Status: Active and Updated or not active and outdatedFirewall: Bitdefender Endpoint Security Tools Firewall
Status: Active and Updated or not active and outdatedPatch Status:
Also, can get windows security patch details? Like what…
3 votes -
bug found in atera billig of products with the same price
BIG WARNING
We found a bug today in Atera billing.
If you have two hardware products on the same or different tickit on one customer with the same price. Then one of the products will be skipped and the other one will be incremented by two.So we had both a Iphone and a Andriod phone with the same prices but on two different tickits.
The invoice said two Iphones..
This needs to be fixed ASAP.. its impossible to controle internally
3 votes -
Allow customers to run their own reports
Ability to allow one or more of an existing client contacts to generate reports related to that client which include ability to run tickets with tickets activity, auditor report for HW and patches etc..
For example if I have company XYZ in my clients, and I have Joe he is the main contact or super user working for XYZ company, then I should be able to grant him access and permissions to run related activities such as tickets, tickets activities, HW, patches etc..
2 votes
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