4988 results found
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Multiple actions on search
Cannot perform multiple actions on search results: Scenario: You want to search for all the machines beginning XYZ- and edit the relations to put them in a new folder – but there is no multi select option or actions toolbar/menu
Instead, you have to scroll through the entire list of devices to find each machine that you want to select.
Please add a check box to the results, a select all check box and add the multi select actions menu3 votes -
Bitdefender installer to remove other AV softwares
Being able to add BitDefender to devices from Atera and by doing so, it will remove all other AV softwares installed on the device
3 votes -
linet
Integration with Linet
1 vote -
1password
Integrer 1password dans atera/splashtop to be able to fully use 2fA on the remote connection
1 vote -
integrated time clock
One of the softwares we would like to get away from has a built in time clock integration, where technicians can clock in and we can pull reports from the software for their weekly timecards.
3 votes -
malwarebytes
Malwarebytes Add-On Feature Module
Recommendation to add DNS Filtering/Content Filtering.7 votes -
API Contract write functionality
The ability to create contracts on specific customers. During a on-boarding automation process, it would be great to be able to create contracts on a customer. Also the ability to set the default contract.
7 votes -
Add API user to the activity logs in Atera so we can track what's been done by API
Add API user to the activity logs in Atera so we can track what's been done by API
For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.
7 votes -
Asset Management Reporting
When managing multiple environments, it is vital to be able to keep track of devices that would warrant upgrades, or replacement. Reporting geared towards listing all assets/devices (subject to filtering) with all their key components (i.e. CPU model, # of cores, Memory size and type, Disk size and type, etc.) would be really helpful in determining what equipment needs attention.
85 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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place file on client device from secure atera environment.
i would like to store customer specific files in atera and push them automatically to a specific location on the client. (for example: every new laptop should have an RDP file on the desktop containing the specific customer information about the RDP server.)
I would like to able to automatically copy the files from the secure atera environment to a folder. (place this file on %userprofile%\desktop / c:\users\public\desktop etc. etc.)
5 votes -
We would like the ability to identify if a local administrator account has been enabled. Very simple, just run "net user administrator"
Please set it up to notify if a local administrator account has been enabled. This account is disabled by default, so if it is mysteriously enabled, we need to know about it.
7 votes -
Allow customers to view/export timesheets from the customer portal
It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.
Exporting and adding timesheets to invoices every month is exhausting!
7 votes -
Ticket subject line in reports
Ticket subject line in reports
1 vote -
GoToConnect
Integration with GoToConnect for screen pop's, tracking customer calls and information along with texting.
1 vote -
1 vote
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Ticket Filter by SLA
Filter Tickets by SLA based on Customer. There is currently a "Rank" field but it isn't customizable and if you create a custom field for customer you can't use it to filter in the ticket view as only ticket based custom fields show up in the filter.
I'd like to have the ability to create a saved filter for each class of ticket (Platinum, Gold, Silver, Bronze, etc) for tickets to use the SLA prioritization that already is connected via the customer's default contract to show how much time is left.
3 votes -
Contracts with different levels
Contracts: I have customers where we will have a minimum retainer. And we have levels, and you can deduct from those levels and then if you go up, you’ll be charged extra. It's used for whatever you want. X for IT, X for training, X for software = these are all the rates that a person can select and then under there is a fix amount of X amount and that they can use.
4 votes -
Have customer to be able to schedule with a meeting with a tech
Have customer to be able to schedule with a meeting with a tech
4 votes -
Pricing online
Pricing on the website: our clients are gonna go and check it out and some of them come back saying why do you pay X for Webroot and then why am I paying you this.
Would better not have them on the website4 votes -
Monitor History Graph for Non-Agent Devices
When I view a device that has an agent installed, the CPU and memory graph has a nice control that lets me see the exact time if CPU or memory usage as I mouse-over the graph. I can also choose the time scale - 24hrs, 1 week, 1 month.
When I view a device that does not have an agent (like HTTP, TCP, or Generic), I have a similar graph, but it does not let me choose the time scale nor does it let me see the exact time for an event on the graph as I mouse-over it.
Seeing…
5 votes
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