When accessing an agent's page (computer). We should have a list of active related tickets and an option to have a history of all the tickets related to the agent.
Now if I do a general search with the computer name, it doesn't show the tickets in the results unless it's a ticket created from an alert because an alert puts the name of the computer in the ticket title. It seems unclear how the link between tickets and agents is made. When creating a new ticket from the Tickets page we should be able to select an agent form there and this agent field should make the ticket shown when searching the agent’s name
Also, everything I discuss here should also apply to other assets like snmp or custom assets, we should be able to link tickets from and to them.