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236 results found
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The machine name and customer is no longer a hyperlink to open in new tab
So before the alerts page update, the device name and customer name was a unique hyperlink in which you can (by clicking the mouse wheel button) open the device or customer in a new page.
I need to open a new tab by clicking customer and manually navigating to the device within the customer devices list. This is not a great UI experience and I would appreciate if the old functionality could be restored.
1 vote -
Ability to archive retired devices
I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.
The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.
316 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Do not alert for scheduled reboots
If an automation calls for a scheduled reboot, the alert system should not alert "machine status unknown" right away. In these instances, it should wait some time (like 20-30 minutes) before alerting. 99% of the time, no alert should occur. If updates fail or a server doesn't come back up after a reboot, an alert should occur since the 20-30 minutes have elapsed.
4 votes -
option to disable bitlocker when rebooting after patching
When rebooting a windows machine after patching check if the machine has a bitlocker encrypted boot drive and disable bitlocker encryption.
Optional (and maybe harder, so maybe don't bother):
Have an option to set -RebootCount (for how many reboots bitlocker should be disabled) or set it to >1 as some updates reboot multiple times and check after reboot if patching is done and re-enable bitlocker.Alternatively:
Have an option to start a script at the beginning of the patch process so we can do is ourselves with Powershell's Suspend-BitLocker cmdlet.2 votes -
Windows Microsoft Store Updates
There seems to be a issue with MS Store downloading and installing updates automatically. I have to remote access each users machine, open the Store, select Library, then Get Updates for the majority of the apps on the machine to receive their updates. I have followed all of Microsoft's how-to-guides on how to resolve this issue, but it still persists.
I would like to see something in IT Automation or Agent function that includes scans for, validates, downloads, installs, and verifies installation for MS Store updates. It would be excellent if it could reference current CVEs during it's scan…
4 votes -
Hardware inventory / Warranty Report / Assets report
The ability to query warranty expiration date, and give a report of machines approaching that warranty expiration date.
53 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Please see the latest comment from our Product Marketing team to get more info: https://atera.uservoice.com/forums/936306/suggestions/45478438
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Filter Alerts by Agent
Whether I'm under customer alerts or all alerts there are filters, but we are missing a filter by agent. This could be done just the same as the advanced device filters. We collect so much data on alerts but there's no way to see all the historical alerts for a single machine.
3 votes -
Information Security Risk
Support agents can access data in any user's machine without asking their permissions. It is a major information security risk and has been identified by data security auditor. I have raised requests earlier but they all have been ignored. Please get it fixed otherwise companies who are aware about information security will not recomend Atera. You can regenerate it by going to any Device >>> Manage >>> File Transfer. I would like to request all other community members to vote for it to get it fixed asap.
5 votes -
Use feedback from scripts in threshold
I would like to build new thresholds, based on the feedback from scripts. This would require parsing the results from the scripts, comparing with standard texts, and picking out numbers that thresholds can be set for.
I think this would allow much more customization, especially for Macs and Linux devices that don't have as much standard functionality.
My current use case is this:
We have mostly Macs, and we require everybody to encrypt their disks. We can check each device by running a script (The "FileVault active check" from your standard library). If the disk is encrypted, it always returns…7 votes -
Wake Mac machines when for no PC deployments.
Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.
10 votes -
Update Preset Threshold Items for Software Installed/Uninstalled Events
The existing preset threshold item for the "Software Installed" event has a description of "Trigger an alert whenever new software is installed based on Event IDs 11707 and 1033"
It does this, but it also catches false positives. Other events that are not software installs can also have Event ID 1033. The exact same scenario also happens for Event ID 1034, which is designed to notify of software uninstalls.
Examples:
Event Log: Application | Event Id: 1033
These policies are being excluded since they are only defined with override-only attribute.
Policy Names=(Security-SPP-Reserved-EnableNotificationMode)
App Id=REDACTED
Sku Id=REDACTED
[Machine Name: REDACTED]…
3 votes -
Hi Atera Team
Hi Team, We are using Atera RMM tool this month for our 1500 above machine software installation and security patch updates. whenever i pushed any software i want to track how many machines installed successfully and how many machines are failed. I need a report to extract by Excel and pdf to show the management by daily basis. I have checked in Report-recent process there is no option to extract any excel or pdf format. we need a machine list automation task report with valid reason to find why those machines are not installed . As well…
1 vote -
Ability to filter machines in a folder view to shown offline machines only
Ability to filter machines in a folder view to shown offline machines only.
2 votes -
Azure Monitoring
Monitoring agents for Microsoft Azure.
Monitoring agent for Azure AD
It would be great to have the possibility to monitor Azure Element like Azure VMs, Storage Accounts, MySQL Database, PostgreSQL Database, SQL Database, Load Balancer, Virtual Network Gateways, Traffic Manager, Webserver, Certificates, Kubernetes, ...
It would also be interesting the collection of some metrics for historical view.
Azure costs could also be monitored3 votes -
Allow agent to use multiple sessions to allow multi monitor use without nag message
Very simple I've noticed a new marketing message trying to sell an addional agent licence because I'm logged into Atera twice. Techically I'm not using 2 licences I'm simply spreading interface items across mulitple monitors. I only ever initiate a machine connection from always the same instance. I use the second session to look at tickets, call up passwords, check documentation. I use 4 monitors and a single webpage session just doesn't cut in these days and navigation gets rather clumsy moving round the same session. The main issue is its not always possible to lock a contact to an…
3 votes -
watchdog
The agent program would need to be equipped with a watchdog process. It typically breaks down regularly in an undersized environment on a memory weak client machine. If the program has not communicated for 1 day, restart it automatically.
2 votes -
Have the ability to add an alert based on registry settings
When we onboard new systems, we typically want to make sure certain items have been configured (such as the Remote Desktop port changed from the default settings of 3389). It would be nice if we could create an alert based on a value in the registry. That way we could check if the default port has been changed after a new machine has been set up or if it is still using the default port. An alert would be triggered if it didn't match the particular value and a ticket could be created.
7 votes -
Agent Cleanup Executable
I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.
To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.
3 votes -
create ticket with remote connect to customer computer
Having a ticket automatically created when a tech hits the Connect button to remotely login to a customer machine. There are times when a tech will connect to a computer to do or check something when there is not already a ticket created. Having a ticket automatically created or opened to fill in by the tech any time they connect would keep them from forgetting to track their time or documenting what they do. We are still using GoToAssist for remote support and at the end of each session a box pops up for the tech to fill in…
8 votes -
contract on folder
The option to assigned contract not on a customer but on a folder in device for a customer.
remote monitoring contract can count all device type on a customer and bill that up against the contract rate.
Say you take 300$ for PC support and the client has 10 machines then it will automaticly bill the client 3000$.
But what if the client has 5 machines with 300$ support pack and 5 machines with a 150$ support pack. This you can't autobill with the remote monitoring contract.
If you could put contract on folders and have the …
3 votes
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