4798 results found
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Bulk Ticket Deletion
Being able to delete tickets in bulk, especially when there are thousands of tickets, to avoid the browser crash scrolling down
1 vote -
bitdefender integrity monitoring
Bit-defender has Integrity Monitoring which is a great security feature, upon inquiring with bit-defender and confirmation from Atera support this feature isn't available for instances integrated with Atera. We can see the Integrity Monitoring but unable to apply any of the rules.
Need this to be turned on to meet PCI requirements and enhance overall end-points security.64 votes -
Monitor Windows Server Backup Status
Atera needs functionality to monitor Windows Server Backup.
15 votes -
Acronis DLP
Add Acronis DLP to features. Acronis is saying this is because Atera has not met quota. I don't understand why at least we don't get access to all features within our Acronis tenant.
3 votes -
White Label Invoice e-mail
Customers have come to know what e-mail addresses send invoices and bills or know how to find them in their inbox by domain name / company name. With the current setup, lots of our customers miss the invoices or they get blocked for being from a domain that isn't whitelisted. Being able to add elements to the template used for invoice generation would be fantastic.
How about an e-mail template similar to the existing ones, so we can indicate where we want things and what to include in them?
Ticket Date, Duration, Ticket Number, Ticket Name, impact etc.
Integration with…
3 votes -
Auditor Report should include "Device ADDED" date
Auditor Report should include "Device ADDED" date
2 votes -
Client Devices, add Edit Relations to the list screen
From within a Customer Devices list, please add Edit Relations button. We have numerous devices in the Unassigned folder, it would be helpful if we could folder them directly from this screen.
2 votes -
antispam
What about to propose an ANTISPAM solution ? a great one :)
1 vote -
Customizable Dashboard for metric tracking
I would like to be able to see tracking metrics per tech, response time, etc in a dash board. How many tickets were closed per tech per day. Currently it only shows bulk tickets / open closed with out any details.
1 vote -
PAM - privilege access management
Would love if you could integrate a privilege access management feature like Auto Elevate.
3 votes -
Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email,…
12 votes -
Enlarge Metrics
This is a very useful tool. The recent change shrunk the size of the Metric widget on the dashboard. When viewing 1 week or 1 month it gets jumbled and is about useless.
1 vote -
Separate temperature alerts by hard drive
We need the ability to monitor hard drive temperature alerts differently for different drives.
We can separate drives for disk USAGE and need to be able to for temps as well.1 vote -
2 votes
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Bulk creation of monitoring devices
When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.
5 votes -
Open images in an additional tab browser instead of downloading.
It would be extremely helpful if I didn't have to download an image to view it from a ticket. I need to be able to reference the image will replying to a ticket many times because of the information they contain.
Instead using an HTML to fileToForceDownload, it would be so much better to ContentType = "application/pdf";
13 votes -
Zoho Assist
It would be nice to have something like Zoho Assist integrated as an alternative to Splashtop SOS, as Zoho even has a free option, which would be perfect for someone who only occasionally needs use an attended log in, and doesn't want to pay for a full Splashtop SOS account.
4 votes -
making custom fields that can automatically populate information
In other RMMs we were able to create a custom field in an agent and then define registry keys to automatically populate those fields. Can we have something like this?
1 vote -
Customize customer portal
It could be nice to have the "customize customer portal" option. So that we can add/remove things from the customer portals.
29 votes -
Deploy Atera Agent via JAMF PRO
Currently, I am not able to deploy Atera Agent using the command privided via JAMF PRO due to some permission issues.
We need a way to deploy the script through JAMF PRO
1 vote
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