4809 results found
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Set ticket status from "Pending" too "open" when not in calender for 24 hours
would like this option, we have to look into pending tickets now to check if they are in someone's calender :)
1 vote -
Limit technician to access types of tickets
Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)
1 vote -
Microsoft Licensing integration
Microsoft Licensing integration
168 votes -
supress alerts
Can you please add the ability to suppress/alerts for devices indefinitely? At the moment the longest I can set it is 5 hours which is annoying for devices that I need to have alerts stop for.
3 votes -
intel amt
Allow for device management via Intel AMT to allow remote control of device pre-boot.
9 votes -
Sort by Reboot required through Devices menu
It would be beneficial for your RMM software to have a feature that allows sorting by Reboot required. This would enable the system to organize devices by the need to restart them. By doing so, you can prioritize actions based on which devices require immediate attention, thereby enhancing your overall efficiency.
2 votes -
Splashtop - Ability to See When a Technician is Already Connected to a Session
A marker that shows if a technician, and which, is currently connected to a device's Splashtop session. Currently, the only way to find out is by getting the popup message when trying to connect. Even then, if you have more than 2-3 technicians, you don't see who's on it so you have to message around and wait for responses. This would be a convenient time saver.
8 votes -
link to a ticket on mobile opens the app rather than web page
When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.
10 votes -
Exclude some IT Automation profiles on X softwares
For IT Automation Profiles, it would be nice under the 'assign to', to be able to choose not to assign an IT automation profile to devices that have software version X. Kind of being able to filter out (just like in the Advanced Filters in the Device tab) out installed software on a device.
1 vote -
Show more devices at a time on Device Tab
When going into device, would be nice to see more devices on the page instead of scrolling down each time. 100 at a time maybe.
1 vote -
Drag and drop tickets to arrage thier oreder
We shold be able to arrange our tickets with the maximum flexibilty.
It would be greate if we could just arange them by dragging and droping them.In adittion it would be helpful if we could list acording to Assigned Technician and other fields on the Tickets pane.
3 votes -
SLA in other Tabs
Dear Atera & Community,
The idea behind this post is to get the SLA timer back in other tabs such as Outstanding. Since we ourselves use custom activity statuses like "In progress" which use the status behavior "Pending" for clarity it would still be good to know what the current SLA status is in order to recognize customers without a service contract or customers with a higher contract or higher problem. Due to the fact that this is not possible, the ticket system will sooner or later become very confusing, which of course should not be the goal of ATERA.…
2 votes -
include availability of agents and monitored devices in a report
See the availability time of servers, agents, monitored devices, etc., how many times it was offline, the time it lasted offline, etc.
1 vote -
Auto CC or BCC Email Addresses on Ticket Replies
It would be good to have the ability to always cc or bcc ticket replies from an agent to an email address.
4 votes -
Alerts and ticket creation rules
The current alerting / ticketing regime is not flexible enough. I would like the option to resolve alerts and not have them disappear automatically. Also, I would like to have rule options for ticket creation. I don't need a duplicate ticket for every time a processor gets too hot, etc. It would be nice to have it fall into the same ticket and register it as an alert under the ticket. So I could easily see how many times the alert kicked off. Maybe there could be a way for the user tickets and monitoring tickets to fall in different…
2 votes -
Microsoft Integrations : 365 / Azure / Defender / Defender for Cloud
It would be nice to have an API connector for each client that pulled alerts from a tenant giving more of a single pain of glass. It would also allow some level of management of the tenant,
33 votes -
Edit ticket description after it's created
We should be able to give rights to some technicians so that they can edit the ticket description after it has been created.
1 vote -
Display the email address logged into Microsoft office
Displaying the Email account logged into Microsoft Office or Teams so you can identify the user when the devices are set up as Local Accounts.
2 votes -
Consolidate Reports & Report Cosmetics
We want to easily provide clients with a single report giving them a full overview of their environment
Thus being able to consolidate reports such as
Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.COSMETICS
We would like to be able to have a "Cover Page" on our reports
Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your…6 votes -
Give our technicians the option to Assign an existing ticket to another contact, without the "Manage Contacts" permission.
We want to be able to give our technicians the option to Assign an existing ticket to another contact/customer, the only option I found to make this work is to give them the "Manage Contacts" permission, but this is NOT OK at all, because then, every tech has the option to really manage the contacts and change their details and this is not something that we want them to be able to do.
Need to achieve that without giving technicians unnecessary permissions.1 vote
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