4973 results found
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add splashtop stylus to subscription
We need to be able to direct users on screen as well as support them. Please add splashtop stylus as part of the subscription.
2 votes -
Availability column should indicate how long offline
Availability column (in both Customers and Devices) should indicate how long a device has been offline. Lose the red or green bullet replace with red/green duration.
1 vote -
Sort IT Automation Profiles by Last Execution Time
I think it would be very useful to be able to sort IT Automation Profiles by last execution date. That would make troubleshooting automation profile bugs easier.
1 vote -
timemachine Backups
Someway to view the timestamp the last timemachine backup occured on a Mac agent
3 votes -
Having a text alert for down customers sent to our cell phones
Being able to receive a text on our cell phones when a customer, mostly commercial customers, go down or there are critical errors would be crucial and very beneficial. This would be a much appreciated feature.
2 votes -
Alerts
Tickets generatet by Alerts from Thresholds where perfect to Close Automatic after the Thresholds is normal again.
1 vote -
Symbol for Scriptbased Alarms
Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...
2 votes -
AdGuard integration?
One of the best if not the best adblocker I've ever come across.
1 vote -
Push policies for microsoft
Using Intune for pushing software deployment. They are better integrated with Microsoft. Easier to push policies.
7 votes -
Tamper protection on the agent
some kind of tamper protection on the agent, install what one can't do to uninstall it.
2 votes -
Automated script for Windows policies
It might be useful for you all to have some kind of automated script or something like that you could run on the domain controller to put in all the policies for windows firewall,
1 vote -
API ability for end-customers
API ability for end-customers: option to allow API access of customers. It would be useful for some of our clients.
2 votes -
Tech without full admin to be able to delete time entries
Tech without full admin to be able to delete time entries
2 votes -
When the site is slow/down, I would still like to have easy access to the data base
When the site is slow/down, I would still like to have easy access to the data base
1 vote -
email out from ticket to a different user
Ability to send an email from a ticket without including the ticket holder.
For example, A user sends through a request that requires HR approval. I would like to be able to email HR to request approval without having to include the user who sent in ticket.
2 votes -
Customer based ticket custom field
I would like to ability to assign different ticket field data (Ticket field Templates) to different customer or an away to assign any custom field to a particular customer's customer portal.
IE. Customer A doesn't need the same data fields as customer B. As simply as customer B only uses Macs, so removing all the fields with Window's related data.
4 votes -
1 vote
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Sheduled tickets, with an product or Expense.
Option to Add an product and expense to an Sheduled ticket.
We have sheduled tickets like 'Eset Endpoint renew' in that ticket can the product and expanse already be Added by Default.
1 vote -
Priority matrix ITIL
Current impact values (server issue and site down) do not reflect to many real life scenarios and are not in line whit industry best practises.
So i propose the possibility to use "Priority matrix" when creating tickets.
Most of companies use matrix to define ticket priority.
Priority is based on impact and urgency and field is not user editable.Impact and urgency are defined on scale LOW-MED-HIGH-CRITICAL
And based on values user has submitted ticket priority is defined to
LOW-MED-HIGH-CRITICALMatrix could have 2 default option 3x3 (low-med-high) or 4x4 (low-me-high-critical)
This provides companies the possibility to define their own…
2 votes -
Editable customer KB
Would be very helpful to have a section on the customer page to keep information about the customer, or KB that can be editable for how to onboard the customer and so on. The attachments option is not sufficient as you can only upload a file and not edit.
1 vote
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