4906 results found
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Tech Role with SNMP Template access
Would like to have SNMP Templates Management added as an assignable role under RMM like Manage Scripts.
1 vote -
Unable to schedule already created ticket that was logged via email
A client emailed a ticket to our support ticket system and I wanted to schedule it for a later date but was unable to. Upon investigation tickets can only be scheduled when it is created within Atera.
2 votes -
AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
9 votes -
Allow technician to set default notes to internal or external separately
The default note type forces all techs to use either internal or external, would be a great feature to allow each tech to choose their own default
5 votes -
Update Chocolatey Script to a newer version
Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.
218 votes -
Add agents directly under the IT Automation profile
Add agents directly under the IT Automation profile
4 votes -
Threshold profile: assign it on a site level
Threshold profile: assign it on a site level
1 vote -
an export of device inventory from device page is mandatory
an option to export devices with or without information
2 votes -
Due date report and dashboard
In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers…
3 votes -
Better structure to the KB
It would be nice if we could build a deeper KB tree. Currently it can only be two layers deep.
L1: Category
L2: Section
It would be nice if we could go at least 1 layer deeper and have subsections.9 votes -
No limit on customers in search filters for devices, or add not this customer
Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.
2 votes -
Add name of the customer in the report via email
Add name of the customer in the report via email
1 vote -
ability to assign one contact to more than one customer
ability to assign one contact to more than one customer. I have 1 customer with 13 locations. But one contact is working for all 13 locations. It makes things complicated.
2 votes -
Watch guard Integration
Watch guard Integration
8 votes -
Custom assets alert for when it is expiring
Custom assets alert for when it is expiring
2 votes -
Try Riot integration
Try Riot integration
1 vote -
Vade Secure integration
Vade Secure integration
2 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Atempo integration
Atempo integration
1 vote -
Wedgeguard integration
Wedgeguard integration
1 vote -
Ubiquiti Integration
Ubiquiti Integration
950 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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