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4971 results found

  1. I think it would be very useful to be able to sort IT Automation Profiles by last execution date. That would make troubleshooting automation profile bugs easier.

    1 vote

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  2. Someway to view the timestamp the last timemachine backup occured on a Mac agent

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Being able to receive a text on our cell phones when a customer, mostly commercial customers, go down or there are critical errors would be crucial and very beneficial. This would be a much appreciated feature.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  4. Tickets generatet by Alerts from Thresholds where perfect to Close Automatic after the Thresholds is normal again.

    1 vote

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  5. Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...

    2 votes

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  6. One of the best if not the best adblocker I've ever come across.

    1 vote

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  7. Using Intune for pushing software deployment. They are better integrated with Microsoft. Easier to push policies.

    7 votes

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  8. some kind of tamper protection on the agent, install what one can't do to uninstall it.

    2 votes

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  9. It might be useful for you all to have some kind of automated script or something like that you could run on the domain controller to put in all the policies for windows firewall,

    1 vote

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  10. API ability for end-customers: option to allow API access of customers. It would be useful for some of our clients.

    2 votes

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  11. Tech without full admin to be able to delete time entries

    2 votes

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  12. When the site is slow/down, I would still like to have easy access to the data base

    1 vote

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  13. Ability to send an email from a ticket without including the ticket holder.

    For example, A user sends through a request that requires HR approval. I would like to be able to email HR to request approval without having to include the user who sent in ticket.

    2 votes

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  14. I would like to ability to assign different ticket field data (Ticket field Templates) to different customer or an away to assign any custom field to a particular customer's customer portal.

    IE. Customer A doesn't need the same data fields as customer B. As simply as customer B only uses Macs, so removing all the fields with Window's related data.

    4 votes

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  15. 1 vote

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  16. Option to Add an product and expense to an Sheduled ticket.

    We have sheduled tickets like 'Eset Endpoint renew' in that ticket can the product and expanse already be Added by Default.

    1 vote

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  17. Current impact values (server issue and site down) do not reflect to many real life scenarios and are not in line whit industry best practises.

    So i propose the possibility to use "Priority matrix" when creating tickets.

    Most of companies use matrix to define ticket priority.
    Priority is based on impact and urgency and field is not user editable.

    Impact and urgency are defined on scale LOW-MED-HIGH-CRITICAL
    And based on values user has submitted ticket priority is defined to
    LOW-MED-HIGH-CRITICAL

    Matrix could have 2 default option 3x3 (low-med-high) or 4x4 (low-me-high-critical)

    This provides companies the possibility to define their own…

    2 votes

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  18. Would be very helpful to have a section on the customer page to keep information about the customer, or KB that can be editable for how to onboard the customer and so on. The attachments option is not sufficient as you can only upload a file and not edit.

    1 vote

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  19. 1 vote

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  20. When I'm logged in to atera I have access to a lot of sensitive informations. Also it is possible to run commands or open command prompt with admin / root privileges. It would be nice to set an additional layer of authentication. For example before I get access to command prompt or change a script I have to enter my password again. FIDO Keys would also be nice to use. So I can insert my FIDO smart card while I'm using atera and can authenticate myself before I access sensitive informations. Session hijacking would work but cannot get my physical…

    6 votes

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    0 comments  ·  Security  ·  Admin →
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