4687 results found
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Process for clients
Halo PSA they have an area where you start an engagement with a potential client and basically, we enter the info and there is a continuation throughout the whole process. Start, contract sales, and then eventually it turns into a client. I would be able to bring in my marketing team inside Atera to start the process there. Right now we use Xoho forms.
1 vote -
File transfer to all devices at once.
File transfer to all devices at once.
Incase we need to push some news or document for all devices in same file location.
11 votes -
Select All for 'unassigned folder' to allow the ability to move devices in there all at once
Currently, the only way to move unassigned devices from the 'unassigned' to say 'workstations' is to go into devices, filter client/device type/folder, click the 3 dots, edit relations
Suggestion: the other folders in Customer/Devices have a check box for all devices or individual ones, and edit relations that way, it would be cool to have that in the unassigned folder, which is right next to the other folders.
2 votes -
Contracts with more alternative hourly wages
Unfortunately, only 1 alternative hourly wage is deposited in the Block Hours contract and the billing can only be carried out once a month. This should be made more flexible.
1 vote -
1 vote
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Seamless ticket time recording
A gapless time recording would encourage the technicians to organise their working time more efficiently.
At the end of the shift, the technician should carry out a daily closing in order to document his day without gaps.1 vote -
Group multiply Alerts
It would be very useful if the same alerts were grouped, for example: if I get an alert from a client 5 times an hour that the ssl certificate is about to expire, this alert should not be created again and again but only once with a counter that counts up the messages.
5 votes -
Generic or branded agent name
Agent should be generic name or allow branding
White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.
Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.
Branding…
14 votes -
Report for all alerts with filters.
I would like to be able to generate a report for all alerts by date, type and status.
1 vote -
Mass Wake from devices menu
Add the ability to choose all devices or a quantity of devices and select a single "wake" command from the devices-> power options menu - currently it's one by one and waking an office of 100+ units is not feasible
4 votes -
Ability to embed the ticket template on a site and then it will create a ticket
Ability to embed the ticket template on our Sharepoint and that will open a ticket in Atera
5 votes -
Alert view: online device status
Alert view: online device status
1 vote -
Ticketing: Customer-specific Custom Fields
Ability to add specific required custom fields to different ticket types.
10 votes -
Caching Update server (local)
How about having an option for large updates from MS and a caching server (local). Is there a way to cache large updates internally and point to this location?
For example 22H2 is 127.5GB x 100 = 12.75 TB
1 vote -
Create child ticket to subcontractors
We are working with few subcontractors that deliver solution components for customers. We sometimes need to open tickets to them.
Initially we thought to manage with 'forward' but it's not possible to forward a ticket (email) from Atera to a new destination address without copying the customer that opened the ticket. However, this is somehow incorrect as it need to maintain an association to the original ticket.
The solution would be opening a 'child' ticket from the original customer ticket toward a destination, that's the subco. The ticket will be 'company internal' but associated to the customer ticket.
So we…
4 votes -
Ticket export to include comments
Currently there is no way to export ticket information to include comments, at least not from the GUI. This country has just implemented new Data Privacy legislations and nearly every client of ours is currently performing audits. Not being able to easily extract this information is creating serious problems.
5 votes -
ITSM Improvement - Peripherals
Allow the agent to gather and report any information (S/N, model number, manufacturer) on attached peripherals (mice, keyboard, etc) to allow IT departments to take inventory of these devices.
65 votes -
1 vote
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Fix issues with Atera automation when using WSUS server
Most of our automated scripts fail because of "Unable to fetch information from agents." errors. Most of these agents are online and available during script run.
Atera should be able to run an automated script without reporting failure when WSUS is in use.
2 votes -
Differentiation between different NIC speed classes for Alerting
Alerts - Differentiation between different NIC types
It makes no sense to configure a network bandwith alert for e.g. 90Mb/s if there are also 10Gb-NICs on the same server.
We have lots of Hyper-V hosts, which typically use 1Gb-NICs for client communication and 10Gb-NICs for storage communication. With the above threshold setting we have lots of false poisitives troughout the day. Therefore it would be rather important to differentiate between different NIC speed classes2 votes
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