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4973 results found

  1. issues to run the Atera msi install for device CSI-BNE-WIFI

    1 vote

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  2. My idea is to fix a bug that allows the bulk closure of tickets without filling in compulsory fields. Example, we do not allow the closure of tickets unless the product family and product fields are populated, your bulk update allows that to be by-passed and tickets can be closed without those fields populated.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. Atera's a great platform, but, there's always a but, the features added are slowing it down - or something else is - and the delays in refresh are becoming troublesome where techs are waiting for every screen. It may not seem like much but it's noticeable. We have a bi-coastal tech setup and both locations have the same slowness so it's not regional or location specific but indicates a system wide problem. Perhaps before more features are added we can get the snappy speed back?

    2 votes

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  4. Want to be able to reply to the ticket to another person, like a vendor so they can have all of the thread. But here, i can only change the requester but it would change the entire ticket.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. GoPass calendar integration

    1 vote

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  6. When adding device to ticket allow searching by username instead of Device name only

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. The ability to silently take a live screenshot of a device to see user activity to determine if free

    393 votes

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    9 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Give the option to stop the Ticket Automation Rule Flow if a specific automation criteria has been met. We have a problematic customer that we have to send a separate response to when doing anything with their tickets. I made a rule to send them a message when their ticket assignment changes, but they get 2 emails because it doesn't stop after that rule and continues on to the generic Ticket Assignment rule. If the flow would stop after the first one, we could get more creative and Customer/Contact specific with automated responses if necessary.

    1 vote

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  9. have a tool that we can either send the dmarc reports to or upload to and have an aggregate domain report.

    6 votes

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  10. In Continuum: we get a call that the site is down. Somebody from them is calling to let us know. ‘we’ve detected that server on site B is down.’

    1 vote

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    1 comment  ·  Agent  ·  Admin →
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  11. Halo PSA they have an area where you start an engagement with a potential client and basically, we enter the info and there is a continuation throughout the whole process. Start, contract sales, and then eventually it turns into a client. I would be able to bring in my marketing team inside Atera to start the process there. Right now we use Xoho forms.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  12. File transfer to all devices at once.

    Incase we need to push some news or document for all devices in same file location.

    10 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Currently, the only way to move unassigned devices from the 'unassigned' to say 'workstations' is to go into devices, filter client/device type/folder, click the 3 dots, edit relations

    Suggestion: the other folders in Customer/Devices have a check box for all devices or individual ones, and edit relations that way, it would be cool to have that in the unassigned folder, which is right next to the other folders.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. Unfortunately, only 1 alternative hourly wage is deposited in the Block Hours contract and the billing can only be carried out once a month. This should be made more flexible.

    1 vote

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  15. 1 vote

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  16. A gapless time recording would encourage the technicians to organise their working time more efficiently.
    At the end of the shift, the technician should carry out a daily closing in order to document his day without gaps.

    1 vote

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  17. It would be very useful if the same alerts were grouped, for example: if I get an alert from a client 5 times an hour that the ssl certificate is about to expire, this alert should not be created again and again but only once with a counter that counts up the messages.

    5 votes

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    0 comments  ·  Alerts  ·  Admin →
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  18. Agent should be generic name or allow branding

    White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.

    Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.

    Branding…

    14 votes

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    1 comment  ·  Agent  ·  Admin →
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  19. I would like to be able to generate a report for all alerts by date, type and status.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  20. Add the ability to choose all devices or a quantity of devices and select a single "wake" command from the devices-> power options menu - currently it's one by one and waking an office of 100+ units is not feasible

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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