4720 results found
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Add metrics to Auditor report
Please can we include agent metrics on the Auditor report? The information is already stored on the agent:
- Average memory usage for last 24 hours
- Average memory usage for last week
- Average memory usage for last month
- Average CPU usage for last 24 hours
- Average CPU usage for last week
- Average CPU usage for last month
Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.
7 votes -
Agent Health Report
The report itself is great, however if I am to show this to a client, and they ask what all the alerts raised were, how am I to know? How am I to know which devices to prioritise installing more memory for? The CPU & Memory Data section is just messy when more than say 5 devices are selected.
If an MSP is to use this to make money, the product needs to be able to identify where this money can be made. A great & simple report idea would be to be able to select a date range, devices…
1 vote -
Monitoring Alerts Separate from Threshold Alerts
For computers that have "availability monitoring" enabled, add an option to send those alerts to a different email address than what's listed under the Threshold alerts. This way, we can have separate notification when a computer is offline, rather than mixed up with all of the other threshold alerts.
3 votes -
Include Dates with Expense Reports
When pulling the expense reports it would be AWESOME to have the ticket date included.
1 vote -
Ticket Category Automation
Would love an "if this then that" sort of automation, or better, AI assistance. With the AI understanding our product categories, it should be able to use some keywords to properly categorize tickets (or let us give 3-4 keywords per category that trigger it)
Right now we have a new ticket rule that says if x is in the subject or body, category is Y
As you can imagine, that gets extremely unwieldy very fast. I'd like one "categorization rules" area where I can say "if x, then y. if a, then b. If C, then d"
But, I feel…
2 votes -
selinux
Linux agent doesn't work if SELinux is enabled. I've written a lot of Policies already in an attempt to get this to work, and after writing over 14, it seems like it may never end. Ideally, there needs to be a patch, plugin, module, or something to get it to work with SELiunx.
1 vote -
disable access to billing section.
Second time i post this, because it is unacceptable. Employers needs to have full Admin access because otherwise they cannot Add an KB Article.
I would like to have the billing tab hidden for employers.
When disabling the 'Full Admin Access' and Disabeling the 'Billing information'We have the following problems :
Option to Edit the Knowledge base is greyed out. (why?)
Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
not possible to delete tickets (not realy an problem)
The only thing…1 vote -
Huntress (Cybersecurity)
Threat Monitoring Integration with a partner that has been in Cybersecurity for a while has helped solve attacks such as the Solarwinds at the government agencies, and the Kaseya MSP breach. The Huntress employs very skilled professionals that understand the cyber criminals' ways and built trusted tools to protect our MSP clients, leveraging threat scanning within the systems and the protection of Microsoft Windows Defender. Serious defense for small businesses. We would love to have Atera integrated with this partner.
55 votes -
White Cloud Security
Zero Trust Integration with a partner that has been in Cybersecurity through military services, and now the company works with skilled veterans that understand the need for security for small businesses and government agencies. We would love to have Atera integrated with this partner.
1 vote -
Delete everything Atera when a client is lost.
When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.
15 votes -
add splashtop stylus to subscription
We need to be able to direct users on screen as well as support them. Please add splashtop stylus as part of the subscription.
2 votes -
Availability column should indicate how long offline
Availability column (in both Customers and Devices) should indicate how long a device has been offline. Lose the red or green bullet replace with red/green duration.
1 vote -
Sort IT Automation Profiles by Last Execution Time
I think it would be very useful to be able to sort IT Automation Profiles by last execution date. That would make troubleshooting automation profile bugs easier.
1 vote -
timemachine Backups
Someway to view the timestamp the last timemachine backup occured on a Mac agent
3 votes -
Symbol for Scriptbased Alarms
Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...
2 votes -
AdGuard integration?
One of the best if not the best adblocker I've ever come across.
1 vote -
Push policies for microsoft
Using Intune for pushing software deployment. They are better integrated with Microsoft. Easier to push policies.
8 votes -
Tamper protection on the agent
some kind of tamper protection on the agent, install what one can't do to uninstall it.
2 votes -
Automated script for Windows policies
It might be useful for you all to have some kind of automated script or something like that you could run on the domain controller to put in all the policies for windows firewall,
1 vote -
When the site is slow/down, I would still like to have easy access to the data base
When the site is slow/down, I would still like to have easy access to the data base
1 vote
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