4973 results found
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Ability to embed the ticket template on a site and then it will create a ticket
Ability to embed the ticket template on our Sharepoint and that will open a ticket in Atera
5 votes -
Alert view: online device status
Alert view: online device status
1 vote -
custom fields
Ability to add specific required custom fields to different ticket types.
6 votes -
Scheduling IT Automation Between hh:am and hh:pm Daily/Weekdays
We have a customer with a large mobile workforce using laptops that are online for brief periods in a day. The current IT automation scheduling features requires that we specify hh:mm. The automation runs on schedule but fails to achieve much since most laptops may be offline at the specified time. Instead of creating additional schedules (for e.g. 8am, 9am, 10am, 11am, etc.) it would be good to set a range
1 vote -
Caching Update server (local)
How about having an option for large updates from MS and a caching server (local). Is there a way to cache large updates internally and point to this location?
For example 22H2 is 127.5GB x 100 = 12.75 TB
1 vote -
Create child ticket to subcontractors
We are working with few subcontractors that deliver solution components for customers. We sometimes need to open tickets to them.
Initially we thought to manage with 'forward' but it's not possible to forward a ticket (email) from Atera to a new destination address without copying the customer that opened the ticket. However, this is somehow incorrect as it need to maintain an association to the original ticket.
The solution would be opening a 'child' ticket from the original customer ticket toward a destination, that's the subco. The ticket will be 'company internal' but associated to the customer ticket.
So we…
4 votes -
Ticket export to include comments
Currently there is no way to export ticket information to include comments, at least not from the GUI. This country has just implemented new Data Privacy legislations and nearly every client of ours is currently performing audits. Not being able to easily extract this information is creating serious problems.
4 votes -
peripherals
Allow the agent to gather and report any information (S/N, model number, manufacturer) on attached peripherals (mice, keyboard, etc) to allow IT departments to take inventory of these devices.
60 votes -
1 vote
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Fix issues with Atera automation when using WSUS server
Most of our automated scripts fail because of "Unable to fetch information from agents." errors. Most of these agents are online and available during script run.
Atera should be able to run an automated script without reporting failure when WSUS is in use.
2 votes -
Differentiation between different NIC speed classes for Alerting
Alerts - Differentiation between different NIC types
It makes no sense to configure a network bandwith alert for e.g. 90Mb/s if there are also 10Gb-NICs on the same server.
We have lots of Hyper-V hosts, which typically use 1Gb-NICs for client communication and 10Gb-NICs for storage communication. With the above threshold setting we have lots of false poisitives troughout the day. Therefore it would be rather important to differentiate between different NIC speed classes2 votes -
Need to view individual Recent Process records by ID and URL
Recent processes table records should be accessible from a separate menu item and records related to a specific device should be easily accessible from the device page.
Recent process records should also be accessible via API
The process records needs to be accesible by an ID and directly referenced via a URL so that the record for easy reference in emails, documentation and other systems.1 vote -
1 vote
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Separate RMM Role to select "Allow user to connect remotely, run scripts, and manage devices and keys on desktop devices" independently
We have a user that just needs to remote desktop to clients, but not to run scripts. Please enable this option.
1 vote -
History of all script executions with script output and script version executed
We need to be able to see all executions of a script, with the exact code that was executed and the script output. This history should be available from the Script (to see all the times it has been executed and on what devices) and from the Device (to see a history of all the scripts that have been executed on the device).
Each script execution should be saved in a separate entity with the date, time, device, script code, execution parameters, result and script output.
8 votes -
Dynamically move agents to customers folders
Dynamically assign an agent to a customer folder based on the device host name
e.g PC name = Customer-Admin-01 is moved to the Admin folder for that customer4 votes -
Auto-reply for the client that would come from 'donotreply@atera.com
Auto-reply for the client that would come from 'donotreply@atera.com
1 vote -
Ability to access devices without remoting into it
Ability to access devices on the network their web gui, without having to log into a machine. Being able to pass httpp and access the log-in, without having to log into the device in the network. Other RMMs do have that capability. Web interface that we can log into. Pass through one of the devices on the network and just pull up back-end web interface where we can log in without disturbing the customer.
2 votes -
Individual Ticket Report - For Label Printer
It would be nice if we had the ability to generate a label report from a ticket. This would be useful to label customer items that have been returned to the workshop for repair so we don't loose track of who owns each item.
Ideally the report would list the customer contact information, ticket description and have a QR code that takes you directly to the ticket when scanned.
2 votes -
Allow agent to be installed silently via Intune
Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.
4 votes
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