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4763 results found

  1. Ubiquiti Integration

    Ubiquiti Integration

    966 votes

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    8 comments  ·  3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  2. Ingram micro Integration

    Ingram micro Integration

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  3. Techdata integration

    Techdata integration

    3 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  4. Remove/Isolate spam tickets completely

    Remove/Isolate spam tickets completely

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. Automated emails to blocked customers or non-main contacts who contact us

    Automated emails to blocked customers or non-main contacts who contact us

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. IT Portal integration

    KB: it would be nice to just link to IT portal. I can have that it just syncs. I want to suck in the documentation inside Atera. Need to get some documentation.

    4 votes

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    0 comments  ·  Admin →
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  7. Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres

    Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres.
    To be able to add the custom fields onto the ticket status dashboard

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  8. Customer portal: embed analytics dashboard

    Customer portal: embed analytics dashboard (patches, retainer contract status). I want to be able to show our clients what we do for them.

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  9. Hide block customers from customer view

    Hide block customers from customer view

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  10. Select more than 6 rates for the retainer contract

    Select more than 6 rates for the retainer contract

    2 votes

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    1 comment  ·  Billing  ·  Admin →
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  11. Fix your api to use proper grammar

    Fix grammar in your API. When IT Glue syncs with Atera, the API reports back the device type of "Work station" rather than "Workstation." A workstation doesn't a have a space in the name.

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  12. Widget: Ticket Activity - Make it dynamic!

    I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  13. Chrome device monitoring and remoting

    Chrome device monitoring and remoting

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. See authors of scripts

    I would like to see who has created a particular script.

    3 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  15. Bill for tickets that aren't just for resolved/closed

    I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.

    14 votes

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    6 comments  ·  Billing  ·  Admin →
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  16. option to add negative product and expense

    Example: Microsoft 365 Business Basic is Upgraded to Business premium.
    -1 Business basic has to be added, because otherwise the customer would pay to much.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  17. Hide Microsoft Defender Signature notifications on the "devices" tab

    Add the ability to disable showing Microsoft defender Signature Updates.

    Since I use ateras patching on my customers machines, patches get installed through atera profiles. Defender Antivirus signature are not affected by the patch automation profiles and get installed as fast as possible by default.

    So I think it is a good idea to make it possible to hide the notifications on the "devices" tab in Atera.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  18. Subscription customisation

    It might be a good idea not to allocate subscriptions to a specific account but to the number of times you can connect to the Atera portal.

    For example :
    If we take 3 subscriptions to Atera:
    - One subscription reserved for the portal admin
    - Two subscriptions active for 4 techs but not active at the same time (two techs active at the same time)

    In small MSP structures, a tech may be away at a customer site and therefore does not need the licence assigned to his account, but perhaps another tech in the office would need it.

    1 vote

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    0 comments  ·  Admin →
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  19. Custom Ticket

    I'd like to have more customisation of ticket fields. At the moment you can only add values to the "status" field. I think it would be a good idea to be able to change the values of each field or at least add new ones (and change their order).

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  20. Calendar Integration

    I'd like to see the possibility of integrating Infomaniak calendars or directly with an Outlook-type desktop application. There is already synchronisation with the Infomaniak calendar and Outlook if that helps.

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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