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4973 results found

  1. 1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. When I'm logged in to atera I have access to a lot of sensitive informations. Also it is possible to run commands or open command prompt with admin / root privileges. It would be nice to set an additional layer of authentication. For example before I get access to command prompt or change a script I have to enter my password again. FIDO Keys would also be nice to use. So I can insert my FIDO smart card while I'm using atera and can authenticate myself before I access sensitive informations. Session hijacking would work but cannot get my physical…

    6 votes

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    0 comments  ·  Security  ·  Admin →
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  3. It would be nice to add rustdeck for remote connections. It should also be possible to use self hosted rustdeck server.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  4. Command prompt / terminal is opened as root. It would be great to define another user account which lower privileges. Also the terminal is not working if root has /sbin/nologin set.

    2 votes

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    0 comments  ·  Security  ·  Admin →
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  5. It would be really useful to be able to add time entries to a ticket via API, The current API implementation (as far as i can see) allows us to read workhours duration and workhours list but not to add time to a ticket via the API.

    4 votes

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  6. Tie ticket to a KB. For example, if during a ticket, a certain issue was resolved, it would be nice to create a KB out of it for future references

    4 votes

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  7. Update asset from the list once a ticket is updated

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. At the moment the file copy window is a fixed size. It means you cant expand the windows to see the full file paths.

    Can you make the windows scalable so you can drag open the column widths etc, as at the moment you cannot work out what file path is what if the start of each path is the same.. navigating to a file using that window is so awkward sometimes you cant see where you are going!

    4 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  9. Have the ability for the customers internal IT department to have access into their own customer in Atera.

    2 votes

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  10. Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. A way to restrict access to knowledge base items. For example, a general\all user Knowledge Base AND a Technicians-Only Knowledge Base.

    This would allow technicians to 'inform' other technicians of their additions\automations\scripts etc.

    6 votes

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  12. I keep asking for this and seems like an easy lift. When I onboard new customers it would make life so much easier if I could import customer device inventory into the system. Some of my customers have 100's of devices and it is time consuming to add them one at a time!!

    3 votes

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  13. Would like to have the flexibility to remove the knowledge base from within the customer portal.

    3 votes

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  14. Network Discovery Scanning results should mirror the ability of advanced ip scanner by adding comments to devices, also ability to group devices by custom names like Mac, PC, Desktop, Chromebook, Switches, Unknown, Ipads etc. The ultimate for rogue devices on your network would be adding some sign of a digital fingerprint to all your devices on your network via agent install . So that when a rogue device enters your network. Network discovery can auto label it as unknown or rogue device and separate it for easy security management and filtering.

    11 votes

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  15. Create contracts to multiple customers at the same time

    6 votes

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    0 comments  ·  Billing  ·  Admin →
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  16. Sub folders

    4 votes

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    0 comments  ·  Customers  ·  Admin →
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  17. Since we've been waiting for years for get basics in a RMM like password protected uninstalls of Atera agents, and with Atera being used to track the number of devices that might need to be used to invoice a customer for support, we need an immediate stop-gap measure of ability to get an email notification or generate a report of when an agent is installed or uninstalled compared to a previous date.

    Counting 1000's of devices between customers and comparing it against a list of 1000's of devices on those customers previous billing cycle is insane.

    Do this right away,…

    3 votes

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  18. Allow us to place Fields anywhere in Ticket and be able to remove Product Family

    3 votes

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  19. More visibility for when an agent is offline. For example, out of 35 devices are working fine, 5 devices that are not, and i have 0 visibility to see why, so i'm in a blind spot where the customer is telling me that it is online and trying to reach out to Atera AWS site but i have no visibility. Need better ways to view the logs and i can't troubleshoot.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. Contracts of the type "Remote Monitoring" currently includes all agents - also retired once. This means that a client will keep paying for unused clients.
    I was told by support to manually check our hundreds of customers for "online since" devices and correct the billing every month.
    There must be a way to exclude retired devices in the contract

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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