5048 results found
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Ticket automation process with self healing
Have the ability to create rules based on different device profiles and their status or alerts. Example: If a server goes down for more than X minutes automatically create a ticket, if the server goes up after such ticket has been created and no one has opened it automatically close the ticket. If a SNMP device has a warning or alert notification for more than X minutes automatically create a ticket so the technician can be aware of the problem. Sometimes we get so many alerts that real issues fall into the cracks.
1 vote -
Shared Authenticator
The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.
A centralized shared authenticator would be a fantastic feature.
12 votes -
Hardware inventory
It would be great to be able to generate a report that shows all the computers under a client and show at the same time all the hardware information including operating system, cpu, ram amount, hard drive or ssd on the same page.
It seems like a essential feature for this software to be able to have an inventory of a client
653 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email,…
13 votes -
Run a script after a reboot is done.
Run a script after a reboot is done.
5 votes -
Hello Team, Its very important t to have multiple expiration notification (Seperate for each customers for that customer binded contracts)
Hello Team,
Its very important t to have multiple expiration notification (Seperate for each customers for that customer binded contracts) option when we mange customer contracts with different products like Microsoft, Adobe and other softwares.
Example : For customer A we have a contract with a software support , then expiration notification prior to 1 month of next renewal should go to our admin email ID and customer accounts. Same way for customer B , our admin email and Customer B accounts like. Its very critical when you have contracts management.
Please have a look and update with priority.
3 votes -
Sorting the device list by name
Sorting the device list by name
3 votes -
Hi Team, Its just to add a basic option when we add contracts, we have no option to add our contract type ( New Contract > On option "Contr
Hi Team,
Its just to add a basic option when we add contracts, we have no option to add our contract type (New Contract > On option "Contract Type"). Here we need to have our vendors option Like Microsoft , Zoho , Symantec etc for better filtering.
Now we can see its predefined by yourself and cannot be added our own.
1 vote -
prevent (or warn) merging tickets at different customers
When merging tickets, it should not allow you (or at least should warn you, requiring an extra click) if you're attempting to merge tickets from different customers.
I've had situations where I've had multiple Open tickets with the same subject from different customers who coincidentally had the same issue at the same time (or were just really bad at writing useful subject lines and I hadn't got round to changing them to better ones yet) which looked at a glance like the all-too-common "reply creates new ticket". I've only merged tickets wrongly once that I know of but it's very…1 vote -
Unmerge Ticket Improvement
It needs to be possible to undo an accidental ticket merge properly. Currently, you can change the status of a ticket from Merged to Open/Pending to get it back, but it will be empty and the contents still on the ticket which it was incorrectly merged into.
This needs to have the original contents remain on the ticket and REMOVE those contents from the one they were merged into - they presumably haven't been sent to the contact who had the original ticket so it's not destroying a "paper trail" but deleting the contents from the original ticket which got…5 votes -
Software Inventory Report To Show Software Installed and Patched By Atera
Software Inventory Report To Show Software Installed and Patched By Atera
It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.
Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.
Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow…
14 votes -
Customize the response for when the chat is unavailable
Customize the response for when the chat is unavailable
1 vote -
Generate time entries even when you're using the AI assistant/scripts. Would be nice to be able to bill our customers for it also
AI Scripts/ticketing: Generate time entries for when you do a script from the AI – it would be nice to write as a time entry and bill the customers on that.
2 votes -
Ability to view KB attachments.
Ability to view KB attachments. Right now, we need to download it to see it. So, when the guys are on the field, they don’t need to download it. It would make it easier.
3 votes -
Updates by Last Technician
I would love the ability to see from the ticket list, "updated last by X technician"
1 vote -
Calendar (Calendly) Scheduler
The service allows customers to easily schedule appointments with our technicians for either an in-person visit or remote repair. Similar to Calendly.com, customers can choose from the available free times in our technician's calendar to set up a convenient appointment. Once the customer selects a time, both parties will receive a calendar invite to confirm the appointment. This process ensures a smooth and efficient scheduling experience for our customers.
8 votes -
Android
Being able to manage Android endpoints
12 votes -
Assigned Technician does NOT receive notifications if another Tech is set at the contact
It would be nice to get an email notification when another tech responds. For some reason if a tech responds or is the contact in a ticket. They do not Get an email response and would only know by manually checking the ticket.
1 vote -
Add new Custom Asset from Network Discovery
The Network Discovery function is a very powerfull tool. But in complex and not structured scenarios there are lot of "known" devices where it is not possible to manage SNMP configuration or instlla the Agent (ie. Bank credit card readers, Telphone carrier managed routers, Known guests-users' laptops, Fiscal printers, etc..). In these cases shuold be very usefull to select an Unmonitored device and add it as a pre-defined Custom Asset (or Generic) by automatically filling the existing fields (Device type, MAC, Manufacturer, etc..) to monitor on/off line status.
By adding this functionality it will be possible to have a comprehensive…
13 votes -
Related Agent
Show all Related Agents for a user.
Most users have a desktop and a laptop.4 votes
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