5052 results found
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Atera Hosted SIEM
Atera Hosted SIEM: smaller healthcare clinics, they would like to have the SIEM built in. little agent that is on the computer and its only purpose is to record and checks for vulnerability – makes a record of everything you are doing on the computer (Websites you're going into, connected to the shared, used an app to open), sort of like auditing tool. Something that you can use to catch security breach. It’s becoming more and more important.
8 votes -
Want to be able to add a computer to more than one folders
Want to be able to add a computer to more than one folders
2 votes -
Open up system console and run on user contact:
Open up system console and run on user contact: We used to have it in Managed Engine, you can open up the system console, you have a way of seeing it under the use contact. That would be useful something that need to run on a user contact (command, to clear credentials).
1 vote -
Retry for scripts when fails
Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.
5 votes -
Ability to filter devices based on type of contracts
Ability to filter devices based on type of contracts
1 vote -
Rubrik backup
Rubrik backup
2 votes -
Gathering Metrics Refresh
When making a change on a device, we have to wait for Atera to realise there has been a change. Please give us the option to use a refresh button such as "Get Agent Metrics now" or something similar in order to essentially force Atera to get the most up to date information it can.
9 votes -
Custom Ticket Types
It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.
Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).
Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.
13 votes -
Email Received trigger
We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)
5 votes -
Copy Folders Across Sites
Ability to copy folders from one site to another. I am using the same folders across all sites but I have to manually create them at each site.
5 votes -
Exported PDF's need a legend that tells what the lines represent.
When a report is run the bar graph lines says issue / resolved, but when the report is exported this information is not there for a Customer to see.
They don't know why there are 2+ lines.
This caused confusion and aggravation to the Customer and looks bad on us.1 vote -
To the right of Metics it would be nice to have a dropdown that let you pick between different metrics that we could see.
The default being the Mem & CPU that's currently shown.
In the drop down you would have Temperature, which might shows the line graph for CPU temperature, HD Temperature. Another option in the dropdown would would graph maybe disk usage or something.4 votes -
Export a list of retired devices
Export a list of retired devices
2 votes -
Auto Addressing
A very small but useful feature. When replying to a ticket as a tech, automatically include the following or something similar.
Hello/Hi/PreferredGreeting {{requester.first.name}}
Message body written by tech
Kind regards, {{tech.first.name}}
1 vote -
Software Inventory - software installation directly from report
Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.
8 votes -
contract and license management
One of the primary challenges in IT management revolves around tracking and managing renewal anniversary dates for licenses, certificates, and contracts. Each of these entities possesses individual renewal dates, which can be handled either through automation or manual intervention. The manual approach involves contacting specific vendors to address the renewal of services or licenses.
To address this issue effectively, it would be highly beneficial to have a dedicated module within the Atera. This module would allow the storage of all contract and license details, including attachments, renewal dates, vendor contact details and quantities. Additionally, it should offer a calendar feature…
5 votes -
Local Active Directory Integration
Using a local active directory environment to sync contacts and devices is a critical part of remote management. Being able to add or remove a user who has just left the company/entity in our active directory environment and it leaving ALL systems is not only time saving but also removes the chance of errors. I'd also like to see directory editing integrated directly into the Atera platform, like installing the Atera agent on the domain controller and being able to make AD changes from the web interface. Both of these would streamline technician training and our day-to-day work.
45 votes -
Multiple Line Items for Retainer/Flat Fee Contracts
Have the ability to add multiple line items each with a quantity for multiple products. For example, billing M365 licenses, the ability to list each license with a quantity.
3 votes -
Ability to use the Linux agent as a scanning agent for the Network Discovery
Ability to use the Linux agent as a scanning agent for the Network Discovery
11 votes -
bi weekly scheduled tickets
Ability to create a scheduled ticket for every 2 weeks (bi-weekly). i.e. every two weeks starting monday, July 17th.
1 vote
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