have the option to make filters on the admin side to allow technicians to have predetermined filters when viewing the event viewer logs through atera. along with allowing filter adjustments when looking at a specific device. would also like a scheduled report for the admin filters that would be created, if it can act like the services and detect in a similar way, to have the ability to create a ticket of some sort to help us find a solution to the concern prior to the client or at least state we are already working on the concern, it would allow us to be more proactive.

a particular incident, user got an error for an application, stating fatal error. when trying to look at the logs it is not showing anything related to this error unless I'm on the machine. if we could tweak these views, it would make it much easier to further diagnose without having to bother the client or work after the client's business hours.