5041 results found
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Atera agent installs - custom network discovery scans
The ability to deploy Atera agents using the custom network option in Network discovery
6 votes -
Connectwise Importer
An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.
4 votes -
Device Events
I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.
There are several other use cases where this would be really helpful too:
1.) Script executions
2.) User account creation
3.) User logon/logoff events
4.) Critical/Error event log entries
5.) Shutdown/Startup events
6.) Windows Updates (client native, Atera…4 votes -
Threshold - Create alert when process is not running
I monitor processes that only load once the user logs in.
The Atera agent activates on startup before login so I get false alerts whenever they turn the PC on or shut it down.
Could you add a time delay or a setting that only activates the threshold after login and deactivates on shutdown9 votes -
Agent Collision Detection
When looking at a ticket that is unassigned, it would be nice to have an indicator to see if another agent is currently looking at the ticket at the same time and to see who is actively looking at that said ticket.
This would also play hand in hand when you use the @NAME feature, to see when that agent you @'d is now looking at the ticket and give a notice to if they respond to the ticket.
This is something that is included in Zoho which I have to use for a contract location we support and it…
9 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
5 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
2 votes -
Generate Detailed Event Viewer Reports
It would be good to be able to generate reports based on specific Event Viewer events and IDs, along with details about the events. Currently we can monitor for the events, but we cannot see any details about any events in a report format.
4 votes -
Atera RMM Integration with Autotask
Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.
3 votes -
Assign a start date for amended rates
It would be helpful to be able to select a date to start using an amended billing rate from i.e. we have increased our rates from 01.07.22 therefore from this date the new rate will be applied and prior to that date the old rate will be applied
1 vote -
Identify which devices have successfully authenticated using your Atera Account
Splashtop users will be aware of this feature already however, you can check which devices have been successfully authenticated and have logged into your Splashtop Account. In Atera, you can check your Activity log which will show what IP Addresses the user has successfully logged in from however, it's not particularly useful in identifying that your Atera account is secure. Given the damage that can be done if your Atera account is compromised, I think it would be reassuring that the devices using your account are easily identifiable.
What's your thoughts?
2 votes -
retired devices
It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.
6 votes -
Remove View Script options for technicians
Ability to remove "view" option for scripts for tech that are not admin - Currently when they run the script on a device, there is option to view the script. The use case for that is, if we are using API key in the script to use custom fields, we don't want to expose our API key to normal technicians.
14 votes -
Count of devices on each tab
Would be helpful to have a count of all devices that are on each tab. e.g. All would display the total number of devices, Favorites how many have been starred etc.
17 votes -
Adding Category Type to Password Manager
I would like an option to add additional Category Types in the Password Manager.
4 votes -
device view
In Device View, I would like to see the same options after selecting folders, as I would see when I am looking at all devices, mainly the Patch, Perf, and the other Icons. I know I can still get to this via Manage, but didn't know why the icon option disappears when filtered by folder.
1 vote -
Wake on Lan for Work From Home
Wake on Lan for Work From Home.
In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.
13 votes -
Accounting
How about an integration with Freshbooks?
8 votes -
duplicate IT Automation profiles
Want to duplicate some IT profiles and then just change a few elements - easier + faster to set up everything
6 votes -
Wireless device specification | speed
In the device dashboard and also in reports the ability to identify if a device is connected via wireless and what wireless hardware speed / standard is supported. This would be very useful to recommend either upgrades to workstations or access points or both. The idea is to be able to identify performance opportunities, offer solutions and maximize performance for the client.
3 votes
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