5034 results found
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change color of new ticket button
the new ticket button color of hot pink is not very professional looking and would like the ability to change the color
1 vote -
Ability to change To: in ticket
Ability to change the assigned To: in a ticket without having to create a new contact each time.
We get tickets that are for other users, and it would be helpful to have the option to modify the To: field in the response, or remove the original requester and only have the user the ticket applies to in the message string.
1 vote -
Announcement Banner
It would be neat if we could post an announcement or other service information intended for technicians that would display at the top of Atera as a banner
7 votes -
banner
It would be neat if we could post an announcement or other service information that all technicians might see as a banner at the top of Atera
4 votes -
Ability to quickly see who has Work From Home enabled
Ability to quickly see who has Work From Home enabled. When this scales out and you want a report to see who has it installed per client, it would take too long to manually check for invoicing purposes. Please add a way to check which devices or by client has this installed. Please and thank you.
76 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Please make the font size adjustable on invoices
Please make the font size adjustable on invoices
2 votes -
regroupement clients
Regroupement des clients par Groupe... nous gérons des Groupes Hoteliers ayant chacun X sites.
Nous devons pouvoir regrouper plusieurs clients dans un seul Groupe pour facilité de traitement et de duplication des contrats
Exemple :
Groupe ACCOR
Sites IBIS
Client IBIS ORLY
Client IBIS ROISSY
....
Sites MERCURE
Mercure PARIS SUD
Mercure PAU
....Etc ...
2 votes -
agent
Under patch summary report, we can see agents that are offline or are not responsive. Is there anyway we can access offline/ unresponsive agent right from the report screen?
Idea is to get working on the machines that are non responsive when running patches.
4 votes -
Login Feature - default blade
I want to be able to set login defaults. One technician may need the "Customers" blade while another would prefer the "Dashboard" blade.
Please enable us to configure this per profile.
1 vote -
Addition of Custom Fields in all reports relevant to agent or devices
Dear Support,
Custom Fields should be included in all the reports which are relevant to agent or devices such as Software Inventory, Microsoft Licensing, Patch Status Summary, Agent Health, etc.
3 votes -
Availability Monitoring
The ability to filter for "Availability Monitoring" enabled/disabled in the device list.
6 votes -
Square Payment Terminal Integration
Would be helpful to have Square integration for payments on our terminal system, there are third-party apps that can integrate the 2, so it should be a service built in by Atera!
1 vote -
Ticketing Reports Filter by Origin
Reports for tickets of technician: Being able to filter by origin of ticket so I can filter out tickets coming from Alerts that most technicians usually just go through and close quickly if there is nothing to be done.
1 vote -
WhatsApp Integration
WhatsApp Integration - from Whatsapp, it would open tickets in Atera with convo
28 votes -
Customer Nickname
Customer Nickname
Customers sometimes have a brand name that is different than the actual company name. Our support agents know the client by the brand names. A custom field can be created, however it is now searchable.
Marking the custom fields searchable in the customer search bar will improve efficiency.
1 vote -
Automate Billing
PSA: automate all of our 365 billable customers, our back up. Nice for Atera to bill that automatically every month. Keeps up with the # of subscription as we change that
2 votes -
Network Discovery New Devices
Network Discovery: I want to see only NEW devices connected to the network. Right now, it shows all devices (not just new)
23 votes -
MYOB Accounting integrations
Integration MYOB = another accounting package. probably the biggest competitor with Xero in Australia.
2 votes -
Possible to put an Export Button for Recent Process report?
Possible to put an Export Button for Recent Process report?
7 votes -
Work From Home - Branding on landing page
Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks
62 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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