5056 results found
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TimeSheet Reports Scheduling
TimeSheet Report: want to send to all my customers with the schedule but can't do everyone client one by one. Would be nice to select all clients to be sent out at the same time but to each client
1 vote -
Exports All Reports in PDF
Have all reports exported in PDF Format
7 votes -
Anticipation of Hardware
Anticipation of Hardware:
Would be nice to run a report that would do an estimation of the hardware in X amount of that so I can recommend for the hard drive. To be able to replace it in advance. There is all the information on the system but just to let them know when the issue will happen. You can see over time.3 votes -
GET API call for workstations
We need a API end point for getting all workstations listed under a client.
2 votes -
Device Navigation within Customer screen
When viewing a device for a customer, it would be nice to go to the next device without having to return to the customer's page.
For clients with 40+ devices, it would save time to be able to go forward & backwards in the list of devices.
3 votes -
Generate ticket from event
When I generate a ticket from event why do I need to pick the client, contact and agent, the system should pull all the information from the event
2 votes -
ticket summary screen, actions available
From the Ticket Summary screen, we have very few actions available to us. Delete, Assign, Status, Priority, Merge. It would be nice to be able to select several tickets and set to Silent first, before I take any of the above actions. In this scenario an end user is sending text messages to our helpdesk account and it is generating a separate message for each text. If we take action on these particular tickets it will send a message back to our help desk line, which in turn sends another message and creates another ticket (endless loop).
1 vote -
Remove ticket creation timer
Would like an option to remove the ticket creation timer.
1 vote -
tickets
I find reviewing open or pending tickets very difficult to scan through as I can't see the initial request easily.
Can we always have the initial request shown on the ticket as the 1st item, without having to click the conversation + also when hovering over a ticket, show the initial request not the last reply.
Or at least have the option to choose3 votes -
Possibilty to edit the 'reply to' mail address
I would like to sugest the idee to edit the 'reply to' mail address which is now locked.
We're getting phonecalls from customers for help wich then are put manally in Atera as a ticket, but it's then with the mail address of my collegue, so when ik try to contact i always have to choose the 'cc' option and put the address of the customer in it.
Very time consuming and also every reply i do my collegue also get the answer creating to many mails.
I hope we can change this 'reply-to' option in one of the following…1 vote -
Information of deleted devices/agents
When an agent is deleted as of now, there will be no trace of its metadata (like serial number) left. Perhaps there could be a section for 'Deleted devices' where the information on these devices remains.
3 votes -
Customize ticket number / prefix
We would like to see a customizable ticketnumber.
Instead of just having [#123] it would be awesome to add (at least) a custom prefix to it, so that we can achieve [PREFIX#123] to distinguish between different used systems and add automatic email processing in exchange.1 vote -
Remove manually added devices from network discovery
Devices that are manually added (generic)(no agent) should not show up again on network scan.
4 votes -
Executive Summery Report for Security Reports
It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed
45 votes -
Under Manage then User Activity is a great report. Anyway to make that an automated report I can send when I want via email?
Under Manage then User Activity is a great report. Anyway to make that an automated report I can send when I want via email?
1 vote -
Ticket pop-out feature
Design Atera that when you select a ticket, rather than open in a new window, or current window. Pop out in a dialogue box style to improve speed when working with a lot of tickets. Flicking back and forth can be a little slow with Atera.
1 vote -
An option to run a script when user logs on
Is it possible to add an option that will execute for example .ps1 script after user logon?
7 votes -
Windows update 0-day threats
When there are 0-day threats, it would be great to target machines with the 0-day patches released from Microsoft etc... and made available from the Software Installation option and being able to search for the KB number to deploy.
Alternatively if Atera had its own storage available to its customers to reference for the afore mentioned updates. Customers could download their own patches and search for them to be deployed centrally.15 votes -
See online status of agent in the ticket view
When an agent (device) is assigned to a user. It would be really handy if we could see the online status of that device in the ticket details
4 votes -
New idea when Product Family changes
For an existing ticket, if the product family is changed, then it will fire off an email to specified people
1 vote
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