5046 results found
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Software Whitelist and Blacklist
Instead of accidentally discovering unwanted applications on managed endpoints, I'd like to setup a system of rules that alert me when an application is installed. Not for any installation, but for specific ones that are driven by rules.
Since Atera is already keeping a list of all applications installed on all managed endpoints, I'd like to be able to review that list and add each program to either a whitelist or blacklist. In the future, if an application on the blacklist is detected on an endpoint, I'd like to be alerted and/or take action (preferably in the form of an…
2 votes -
Software Uninstall - No Restart!
I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.
If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.
The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.
The software uninstall feature is not ready for production without sane defaults…
7 votes -
Italian language in Atera
It could be great to have Atera RMM in other languages. I am an italian customer of Atera and i'll be very happy to have italian language!
4 votes -
Ticket Status View
An alternative to the ticket view screen:
Add a tree view to the left of the ticket screen so you can easily switch between ticket statuses.1 vote -
set the focus on requester info pop up box
When you click to change the requester info on a ticket.
Can we switch the focus to the pop-up box and the text highlighted for easy entry of new requester?
This means one click to open the pop-up and then type the new requester with fewer clicks.
1 vote -
Atera agent installs - custom network discovery scans
The ability to deploy Atera agents using the custom network option in Network discovery
6 votes -
Connectwise Importer
An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.
4 votes -
Device Events
I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.
There are several other use cases where this would be really helpful too:
1.) Script executions
2.) User account creation
3.) User logon/logoff events
4.) Critical/Error event log entries
5.) Shutdown/Startup events
6.) Windows Updates (client native, Atera…4 votes -
Threshold - Create alert when process is not running
I monitor processes that only load once the user logs in.
The Atera agent activates on startup before login so I get false alerts whenever they turn the PC on or shut it down.
Could you add a time delay or a setting that only activates the threshold after login and deactivates on shutdown9 votes -
Agent Collision Detection
When looking at a ticket that is unassigned, it would be nice to have an indicator to see if another agent is currently looking at the ticket at the same time and to see who is actively looking at that said ticket.
This would also play hand in hand when you use the @NAME feature, to see when that agent you @'d is now looking at the ticket and give a notice to if they respond to the ticket.
This is something that is included in Zoho which I have to use for a contract location we support and it…
9 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
5 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
2 votes -
Generate Detailed Event Viewer Reports
It would be good to be able to generate reports based on specific Event Viewer events and IDs, along with details about the events. Currently we can monitor for the events, but we cannot see any details about any events in a report format.
4 votes -
Atera RMM Integration with Autotask
Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.
3 votes -
Assign a start date for amended rates
It would be helpful to be able to select a date to start using an amended billing rate from i.e. we have increased our rates from 01.07.22 therefore from this date the new rate will be applied and prior to that date the old rate will be applied
1 vote -
Identify which devices have successfully authenticated using your Atera Account
Splashtop users will be aware of this feature already however, you can check which devices have been successfully authenticated and have logged into your Splashtop Account. In Atera, you can check your Activity log which will show what IP Addresses the user has successfully logged in from however, it's not particularly useful in identifying that your Atera account is secure. Given the damage that can be done if your Atera account is compromised, I think it would be reassuring that the devices using your account are easily identifiable.
What's your thoughts?
2 votes -
retired devices
It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.
6 votes -
Remove View Script options for technicians
Ability to remove "view" option for scripts for tech that are not admin - Currently when they run the script on a device, there is option to view the script. The use case for that is, if we are using API key in the script to use custom fields, we don't want to expose our API key to normal technicians.
14 votes -
Count of devices on each tab
Would be helpful to have a count of all devices that are on each tab. e.g. All would display the total number of devices, Favorites how many have been starred etc.
18 votes -
Adding Category Type to Password Manager
I would like an option to add additional Category Types in the Password Manager.
4 votes
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