5028 results found
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tickets
I find reviewing open or pending tickets very difficult to scan through as I can't see the initial request easily.
Can we always have the initial request shown on the ticket as the 1st item, without having to click the conversation + also when hovering over a ticket, show the initial request not the last reply.
Or at least have the option to choose3 votes -
Possibilty to edit the 'reply to' mail address
I would like to sugest the idee to edit the 'reply to' mail address which is now locked.
We're getting phonecalls from customers for help wich then are put manally in Atera as a ticket, but it's then with the mail address of my collegue, so when ik try to contact i always have to choose the 'cc' option and put the address of the customer in it.
Very time consuming and also every reply i do my collegue also get the answer creating to many mails.
I hope we can change this 'reply-to' option in one of the following…1 vote -
Information of deleted devices/agents
When an agent is deleted as of now, there will be no trace of its metadata (like serial number) left. Perhaps there could be a section for 'Deleted devices' where the information on these devices remains.
3 votes -
Customize ticket number / prefix
We would like to see a customizable ticketnumber.
Instead of just having [#123] it would be awesome to add (at least) a custom prefix to it, so that we can achieve [PREFIX#123] to distinguish between different used systems and add automatic email processing in exchange.1 vote -
Remove manually added devices from network discovery
Devices that are manually added (generic)(no agent) should not show up again on network scan.
4 votes -
Executive Summery Report for Security Reports
It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed
45 votes -
Under Manage then User Activity is a great report. Anyway to make that an automated report I can send when I want via email?
Under Manage then User Activity is a great report. Anyway to make that an automated report I can send when I want via email?
1 vote -
Ticket pop-out feature
Design Atera that when you select a ticket, rather than open in a new window, or current window. Pop out in a dialogue box style to improve speed when working with a lot of tickets. Flicking back and forth can be a little slow with Atera.
1 vote -
An option to run a script when user logs on
Is it possible to add an option that will execute for example .ps1 script after user logon?
7 votes -
Windows update 0-day threats
When there are 0-day threats, it would be great to target machines with the 0-day patches released from Microsoft etc... and made available from the Software Installation option and being able to search for the KB number to deploy.
Alternatively if Atera had its own storage available to its customers to reference for the afore mentioned updates. Customers could download their own patches and search for them to be deployed centrally.15 votes -
See online status of agent in the ticket view
When an agent (device) is assigned to a user. It would be really handy if we could see the online status of that device in the ticket details
4 votes -
New idea when Product Family changes
For an existing ticket, if the product family is changed, then it will fire off an email to specified people
1 vote -
Chocolatey GUI with Checkboxes
A GUI with checkboxes instead of needing to search for software would be a better idea than how it is currently being done.
10 votes -
Ticket Title in Tab Name
If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead
2 votes -
change color of new ticket button
the new ticket button color of hot pink is not very professional looking and would like the ability to change the color
1 vote -
Ability to change To: in ticket
Ability to change the assigned To: in a ticket without having to create a new contact each time.
We get tickets that are for other users, and it would be helpful to have the option to modify the To: field in the response, or remove the original requester and only have the user the ticket applies to in the message string.
1 vote -
Announcement Banner
It would be neat if we could post an announcement or other service information intended for technicians that would display at the top of Atera as a banner
7 votes -
banner
It would be neat if we could post an announcement or other service information that all technicians might see as a banner at the top of Atera
4 votes -
Ability to quickly see who has Work From Home enabled
Ability to quickly see who has Work From Home enabled. When this scales out and you want a report to see who has it installed per client, it would take too long to manually check for invoicing purposes. Please add a way to check which devices or by client has this installed. Please and thank you.
76 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Please make the font size adjustable on invoices
Please make the font size adjustable on invoices
2 votes
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