4886 results found
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scheduled tickets on mobile app
Pretty simple, show scheduled tickets on mobile app so our onsite engineers can see what jobs they have next!
1 vote -
malwarebytes
Malwarebytes Add-On Feature Module
Recommendation to add DNS Filtering/Content Filtering.7 votes -
AZURE integration
there is a lot of moment to cloud if you guys had a feature to take an existing system and convert it to be VHD format for AZURE you would capture some market share. The current methods require a-lot of skill.
11 votes -
Products Linked to Tickets On invoice
Products on invoices need to be linked to the ticket somehow. At the moment all the products for a cycle just get added to an invoice. However that means that I need to look through all the tickets in the cycle to find the product that I've added if I need to modify it.
3 votes -
Discount ability on Contracts
Standard contracts are often used at MSPs, with standard rates. But the ability to differantiate the prising for varies sizes of customers via discount is important. It would ease the administration of a huge amount of custom rates. The customer think it is important to be able to see the discount on the invoice.
The discount could be a persentage as with "Products & Expenses"
5 votes -
API Contract write functionality
The ability to create contracts on specific customers. During a on-boarding automation process, it would be great to be able to create contracts on a customer. Also the ability to set the default contract.
7 votes -
web protection
Have the ability to block certain websites from being loaded or block all but the whitelisted ones from the agent. IE Block Tiktok on corporate PC's.
2 votes -
Send Email to "All Technicians"
Ticket Automation needs an action to "Send Email to All Technicians", which, obviously, will send the selected Email Template to All Technicians.
Currently, we only have the Action "Send and Email", and we have to manually enter all email addresses. This becomes problematic when Technicians change if you forget to add the new tech to the rule or remove old tech.
1 vote -
Ticket documentation // automatic knowledgebase
Current setup:
A user can raise a ticket which will be handled by the supporter.
When the problem is solved then the ticket will be closed.
The customer can view all old tickets from himself (except he is the main contact) through the customer portal.Problem:
Quite often you get tickets like "Word does not start". Then you perform your troubleshooting and guide the user to a problem which you already had 3 times before.
At some point in time you think about creating a knowledgebase article about it so the user can find it.
Knowledgebase article do have a…3 votes -
Option to provide an offer to a customer
Current setup:
It is possible to raise tickets through the customer portal.
Within these tickets you can ask some questions by input fields but at the end all of these look very similar.
Example:
Ticket 1: I am not able to start Microsoft word
Ticket 2: Can you please provide an offer for a new monitor
Ticket 3: Can you please provide an offer for updating all my computer to windows 11Problem:
When using the example in the description above the "Ticket 1" is the default ticket which you receive.
"Ticket 2" is a normal hardware offer whereby "Ticket…1 vote -
Uservoice cleanup
Hi Atera-Team,
this ticket is not an improvement request but more a question about the handling of tickets in uservoice.
I spent a lot of time to find out what is currently raised as a ticket in your queue to create my own requests.
During my investigation I saw a lot of duplicates, already closed cases or information which has been splitted into multiple tickets.
This makes it very hard for me to vote for the correct call.Are you reviewing these cases regularly?
Wouldn't it make sense to pick the duplicated tickets, pick the call with most viewer and…1 vote -
2 votes
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Allow More White Label Options
Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.
Please allow us to customize some of the accent colors so we can continue using our custom white label UI.
434 votes -
DNSFilter Integration
Hi, It would be interesting to add DNSFilter (https://dnsfilter.com) as an integration within Atera. Thank you.
5 votes -
JumpCloud Integration
Hi, It would be interesting to add JumpCloud (https://jumpcloud.com) as an integration within Atera. Thank you.
2 votes -
Give us the ability to customize the GUI theme.
Or at least revert back to the old one so I don't have to have my retinas accosted by the hideous new neon pink button theme.
11 votes -
Logon failure more information needed
Include which users have failed to logon and which server they are attempting to logon to when reporting logon failures from a DC.
4 votes -
Ticketing Product Family Automations
We offer a variety of services and not all customers have all of our services so it would be good to show/hide product families dependent on the customer.
We can then setup alot of automations depending on what product family is selected. For instance we offer, IT services, cyber security services, hosted phone & broadband services.
As an example we might setup automations if a customer selects an option within our "Hosted Phones" product family, but if a customer doesn't use us for their phones then we don't want them to see that product family.
This would open up a…2 votes -
Customize threshold level in Scheduled Auditor Reporting
I needs to tweak the visual threshold level of the Scheduled Auditor report just as I do when generating a Auditor report manually, as all devices comes in different specs and the default threshold set by Atera often doesn't do them justice.
But in Scheduled Auditor report, we are not provided with the options to tweak the visual threshold, which results in sending a sloppy reports to the client that confuses them.
For a rough example: Intel(R) Core(TM) i5-8200Y has a base frequency of 1.3GHz for their CPU performance.
But the default threshold for Atera Report is:
Display Orange alert…3 votes -
ssd threshold
Many PCs have HDD and SSD, if I set the temperature threshold for hard disks it notify me even when an ssd became a little hotter.
Considering that an hdd have a threshold of 50° and an ssd could work even at 65° I'd like to set a threshold only for HDDs with a certain temperature and another one for SSDs with a different temperature.
Right now, in summer, I've some customers with SSD and HDD and I'd like to monitore both temperature, but I get ssd notification for 50° that's not interesting to me.
2 votes
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