4687 results found
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Online and Offline Indicator in Auditor report
When generating a report from Auditor, it does not indicate Online or offline status, I would like to please implement that feature if that is possible. Thank you.
2 votes -
timesheet email report
Automated Timesheets show the report details but do not show the customer name, please will you add the customer name.
1 vote -
Customer Satisfaction results in API
It would be great to get Customer Satisfaction results via the API.
The report available in the platform currently lists all results for each ticket but I would really like to get an overall for each customer and all customers.
6 votes -
After work on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. I
After working on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. It requires several unnecessary keystrokes to get back to where you were.
2 votes -
Bulk update/delete users
Provide an option to select multiple users and update/delete in bulk.
19 votes -
10 votes
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Dynamically move agents to customers folders
Dynamically assign an agent to a customer folder based on the device host name
e.g PC name = Customer-Admin-01 is moved to the Admin folder for that customer4 votes -
API: Find out if a time entry has been invoiced
NEED:
We need to be able to verify through API the INVOICED (True/False) of any time entry.EXPLANATION:
Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.WHY:
We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to…6 votes -
PowerShell
Improve PowerShell's interactive functionality.
- Typing part of a command and pressing Tab key to automatically expand the command does not work.
- Commands that needs to open a new process (prompt for input), multi-process when the output of the command is interactive and has more than one. PShell does sits there and does nothing.These functionalities works great with Kaseya.
4 votes -
Get lastlogintime from api
Add the lastlogintime to /api/v3/agents
6 votes -
train AI bot on company site for tone
Hello! I was wondering if it would be possible to point our AI agent at our own website to have it base its tone off our existing writing so that it interacts with end users with the same tone and verbiage that we use.
3 votes -
Notes under customers
More extensive notes:
I cannot see anyway to write general notes about a customer besides a one line note.31 votes -
Log files
- Log files: devices that maintain a CIS logs (firewall etc), to have that in a central utility. Meant for troubleshooting. Not just security. We are looking at products and we are leaning towards a product of Solar winds called paper trail. Type of service that many IT are leaning towards.
1 vote -
Set Contract Period to more than a year.
A lot of vender warrenty contracts are for more than a year. Typically 2, 3, 5 year.
So it would be great to be able to set a contract period to a flexible number of years.
When choosing "flexible years" a number field could show up for the number of years wanted.2 votes -
Add next/previous button on ticket view
Hello,
Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?
Best regards,
6 votes -
Ability to bill for Bitdefender or Webroot directly via atera
Ability to bill for Bitdefender or Webroot directly via atera
2 votes -
default tickets unassigned when manually created
Create a way or option to default the tickets that are manually created to be unassigned so technicians can assign them to themselves from the unassigned queue/bucket.
1 vote -
Integration with More AV
Integration with more antivirus solutions, Eset for example.
83 votesWe plan to expand our AV integrations in the near future. Thanks for your feedback!
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option to disable bitlocker when rebooting after patching
When rebooting a windows machine after patching check if the machine has a bitlocker encrypted boot drive and disable bitlocker encryption.
Optional (and maybe harder, so maybe don't bother):
Have an option to set -RebootCount (for how many reboots bitlocker should be disabled) or set it to >1 as some updates reboot multiple times and check after reboot if patching is done and re-enable bitlocker.Alternatively:
Have an option to start a script at the beginning of the patch process so we can do is ourselves with Powershell's Suspend-BitLocker cmdlet.2 votes -
IT automation profile failure alerts
It would be great if we can add a threshold around patch management to send alerts out if patches are failed to apply, or if the automation task does not run for some reason
19 votes
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