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5047 results found

  1. Put back the option to disable the new interface.

    8 votes

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  2. Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  3. Techdata integration

    3 votes

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  4. Select more than 6 rates for the retainer contract

    2 votes

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    1 comment  ·  Billing  ·  Admin →
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  5. Huge security risk to only have a singly read/write API key - I see there are suggestions for separate read/write one but realistically we should be generating keys per app and have the option to limit the scope to specific features or customers.

    The API key gets transferred in the clear on PowerShell scripts to a customer device - so there really needs to be some improvements in this area.

    53 votes

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    3 comments  ·  Security  ·  Admin →
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  6. Need information on report on when a device was last rebooted, disconnected and powered on

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. Consider adding traceability to the custom asset module it would allow for better tracking of asset movement and history, providing insights into the lifespan of an asset and helping identify any issues. Additionally, traceability can enhance security by ensuring that assets are being used in their intended locations and by authorized personnel, traceability would allow for quicker identification and resolution of the issue.

    7 votes

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  8. Ability to exclude drives in disk check and defrag automation.

    11 votes

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  9. We are working with few subcontractors that deliver solution components for customers. We sometimes need to open tickets to them.

    Initially we thought to manage with 'forward' but it's not possible to forward a ticket (email) from Atera to a new destination address without copying the customer that opened the ticket. However, this is somehow incorrect as it need to maintain an association to the original ticket.

    The solution would be opening a 'child' ticket from the original customer ticket toward a destination, that's the subco. The ticket will be 'company internal' but associated to the customer ticket.

    So we…

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Currently there is no way to export ticket information to include comments, at least not from the GUI. This country has just implemented new Data Privacy legislations and nearly every client of ours is currently performing audits. Not being able to easily extract this information is creating serious problems.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. edit costumer suvery

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. It would be nice to copy a site with it's folder structure. Especially if it could maintain Thresholds and IT Automations.
    I'd love to be able to copy from a template every time we open a new campus.

    1 vote

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    0 comments  ·  Admin →
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  13. Allow agent to gather and report any peripheral data (SN / Model #) for easy inventory and checking based off one device.

    Example:
    "What does John A. have connected to his laptop?"
    Peripherals:
    Acer K202HQL, Logitech MK270

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. I would like to see who has created a particular script.

    3 votes

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  15. On Dells we can add the asset tag to the BIOS by editing and burning it in, can the Atera Agent be modified to read that field?

    SMBIOSAssetTag

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. would really like to have security control over the customer portal. if we can have it so customers are automatically signed out after 10 minutes of inactivity (or a specific time frame set by admin) along with some form of 2FA.

    would like to have custom repository for specific clients, so when they access the portal, they see apps, files etc., would like to see it be dependent on their role level to have control over specifics.

    2 votes

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  17. Can we get the device descriptions to show in the device list? We have the device names as their inventory numbers (for example, ISD001001, ISD001002, etc), which tells us nothing about what device it is. However, we do put in descriptions on each Windows device so we know whose it is, phone extension, etc. It would be really help to have the descriptions show in the device list as well so instead of having to guess which one and then click it and be wrong for hundreds of devices, a quick glance would tell us which one is which.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. We would benefit from the ability to install 32 bit versions of software onto machines running a 64 bit OS. Currently this can be done machine by machine via script, but this is tedious.

    2 votes

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  19. When generating a report from Auditor, it does not indicate Online or offline status, I would like to please implement that feature if that is possible. Thank you.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. This surprised me, but apparently apps that are installed by Ater's Chocolatey integration cannot actually be uninstalled the same way. Wouldn't it make sense to allow silent uninstall of software the same way Atera installs it?

    I think this is yet another case for allowing us access to the choco command. There have been several instances where this would have been extremely useful...

    233 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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