5047 results found
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Alert For Expiry Date In Assets
Alert options for expiry dates added to assets.
3 votes -
datto
Integration into Datto backup and Kaseya spanning would be a nice to have. Not critical.
8 votes -
Tickets are duplicating due to Subject line
Instead of checking the Subject line to prevent tickets being duplicated, instead insert a ticket ID into the body and check for that ticket ID in the body to prevent tickets from duplicating due to replies not having a specific subject.
Cherwell does this, it places the ticket ID into the body, For example, within the body, you'll find the Ticket ID written out on the bottom of an email - {CMI 43EF84993H2}
Cherwell scans each email's body for the ID and places/groups that email into the correct ticket. If it doesn't contain the ID within the thread of emails,…
1 vote -
Sorting the device list by name
Sorting the device list by name
3 votes -
Ability to view KB attachments.
Ability to view KB attachments. Right now, we need to download it to see it. So, when the guys are on the field, they don’t need to download it. It would make it easier.
3 votes -
portuguese
Do you plan on having Portuguese available? Can we help?
1 vote -
fusion
fusionner un ticket dans un ticket programmer
1 vote -
We can actually upload MSIs and MSTs in a script
We can actually upload MSIs and MSTs in a script
4 votes -
Consolidate Reports & Report Cosmetics
We want to easily provide clients with a single report giving them a full overview of their environment
Thus being able to consolidate reports such as
Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.COSMETICS
We would like to be able to have a "Cover Page" on our reports
Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your…6 votes -
Deploy local user
When using Kaseya, I was able to deploy a local user (with local admin settings or regular) to workstations as long as the agent was active. This could be extremely useful when a new machine is setup, etc. or if we need to gain access to the machine but don't have a local/domain login.
11 votes -
Ability to remove some columns and information from classic reports
Ability to remove some columns and information from classic reports
4 votes -
Section to enter and manage my vendors. For example, the name of partner, support contract info, contact information, etc.
Section to hold the information about my partners and vendors. For example, the name, address, contract information, contact information, costs of subscription maintenance and alerts before the contracts expire.
3 votes -
378 votes
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Admin account without licence, licensing only for management.....
It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies137 votes -
Schedule report unable to select Contacts and Technician at the same time.
Wish to send report to Customer email and also cc to technician email.
Instead of create multiple schedule report.
1 vote -
Add extra fields to the customer information and a full notes section per customer
Add some extra fields to the customer information (where their phone # and address are listed) for things like ISP, Email host, domain host, phone provider, etc. Having a field for the provider/host and the corresponding contact information would be nice.
Also have a full notes section for each customer would be nice for storing client information. Basically just put a single page of the knowledge base on each customer portal where it's a full page editable field that you can store random client information.
2 votes -
1 vote
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see which computers are missing automation profile
we need the ability to see with a view clicks which computers are missing an automation profile so when installing automation profiles you can't forget that a computer has no profile and therefore doesn't receive the updates and stuff.
2 votes -
Under the device itself, would be nice to have field for the last established remote connection
On the device: would be nice to know when is the last time the technician connected. Also, would be nice to also have a video to know what happened, if we need to verify, we see the connection that was done.
2 votes -
Feature that allows you to send pop-ups/notifications to end points screens
This will allow the IT-Dpt to notify users of things, say the office's antivirus is being changed to another. Just send a pop-up to the screens to remind them to keep their machines on when they leave so the IT-Dpt can use scripts while they're out of the office so no one's work gets disrupted :)
6 votes
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