5047 results found
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timesheet email report
Automated Timesheets show the report details but do not show the customer name, please will you add the customer name.
1 vote -
Customer Satisfaction results in API
It would be great to get Customer Satisfaction results via the API.
The report available in the platform currently lists all results for each ticket but I would really like to get an overall for each customer and all customers.
6 votes -
After work on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. I
After working on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. It requires several unnecessary keystrokes to get back to where you were.
2 votes -
Unable to discover Multiple subnet
The same subnet can be added but we are unable to scan the device in a different Subnet
1 vote -
WhatsApp Integration
WhatsApp Integration - from Whatsapp, it would open tickets in Atera with convo
28 votes -
Server and VM Monitoring and Managemen for AD
Monitor and manage servers performance and uptime, get insight over the real-time status of Active Directory, IIS, SQL Server, Microsoft Exchange, VMware, Hyper-V. Power Off, start and restart VMs, lock and unlock AD user account, and allow password resets all from the dashboard or mobile app
320 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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10 votes
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SentinelOne Integration
An integration with SentinelOne, a global leader in cyber-security
442 votes -
Dynamically move agents to customers folders
Dynamically assign an agent to a customer folder based on the device host name
e.g PC name = Customer-Admin-01 is moved to the Admin folder for that customer4 votes -
Deploy local user
When using Kaseya, I was able to deploy a local user (with local admin settings or regular) to workstations as long as the agent was active. This could be extremely useful when a new machine is setup, etc. or if we need to gain access to the machine but don't have a local/domain login.
9 votes -
PowerShell
Improve PowerShell's interactive functionality.
- Typing part of a command and pressing Tab key to automatically expand the command does not work.
- Commands that needs to open a new process (prompt for input), multi-process when the output of the command is interactive and has more than one. PShell does sits there and does nothing.These functionalities works great with Kaseya.
4 votes -
Get lastlogintime from api
Add the lastlogintime to /api/v3/agents
6 votes -
Notes under customers
More extensive notes:
I cannot see anyway to write general notes about a customer besides a one line note.31 votes -
Stop notifications after a certain time on the mobile app
Stop notifications after a certain time on the mobile app
2 votes -
Log files
- Log files: devices that maintain a CIS logs (firewall etc), to have that in a central utility. Meant for troubleshooting. Not just security. We are looking at products and we are leaning towards a product of Solar winds called paper trail. Type of service that many IT are leaning towards.
1 vote -
Sort Automation Profiles by profile name
We have a lot of Automation profiles. At the moment there is no sorting by profile name. So it is difficult to manage the profiles or have a good overview.
3 votes -
reports uk time and data xls
Id like to be able to download my reports in Excel but have the dates in DD/MM/YYYY
3 votes -
Set Contract Period to more than a year.
A lot of vender warrenty contracts are for more than a year. Typically 2, 3, 5 year.
So it would be great to be able to set a contract period to a flexible number of years.
When choosing "flexible years" a number field could show up for the number of years wanted.2 votes -
Add Attachments to Custom Assets
In the Agent drop down, we are able to add attachments. We use this to keep important documents related to the computer (ie. Purchase order, packing slip, signed documents from user, etc.). We have begun using the Custom Assets feature to add items like monitors, printers, etc. but there is no place to add an attachment to these assets. This would be a good feature to add so we can keep warranty and customer documentation in one place for reference.
1 vote -
Add next/previous button on ticket view
Hello,
Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?
Best regards,
6 votes
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