4988 results found
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Search inside knowledge base on category
we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…18 votes -
IT automation profile failure alerts
It would be great if we can add a threshold around patch management to send alerts out if patches are failed to apply, or if the automation task does not run for some reason
18 votes -
Customize Dashboard and Reports
Customize Dashboard and Reports
50 votesHello,
I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.
We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers. Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.
Stay tuned for our Product Release notifications
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Re-enable old ticket scheduling
Who's brilliant idea was it to take away the feature to manually schedule a ticket? I don't care if you want to push AI on the platform, but don't take away my ability to schedule tickets manually. What ever executive pushed for this needs to be fired! This is not how you treat customers.
1 vote -
Queue for the 3-rd party updates in the IT Automation profiles
With Kaseya: if you are doing a schedule of patching, if it is all on the same time, you can spread the entire patching into 60 minutes. If there is 60 devices, it will spread it automatically, so behind the scene it will do the deployment, we don’t need to create different profiles.
1 vote -
Create ticket after a device was manually shutdown
I would like to know if it's possible to "automatically" create a ticket after to manually shutdown a computer ?
For example :
I choose a computer 'PCuserXXX'.
I go to the shutdown command within atera
Once the computer is really shutdown, I would like to automation a support ticket for the contact 'PCuserXXX'
1 vote -
Dashboard: General view that no one can modify
Dashboard: General view that no one can modify
1 vote -
Snmp threshold on existing Monitored OIDs
Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)
7 votes -
More Granular User Control
Expanding on earlier idea would be good to have the following:
In Role Permissions:
Build on to Desktop Remote Management and Server Remote Management but have a new item:
Server Remote Access - Toggle remote access on or off for Servers.This way we can have a tech monitoring servers and running scripts we have made but make the tech assigned to role unable to remote into servers (Think L1 or L2 tech).
Speaking of scripts, before "Manage Scripts" have a toggle to:
"View Scripts" - on and off so that we can assign L1 or L2 tech the ability…28 votes -
Silent install on mac devices
We can install the agent silently on Windows devices, this same feature should be available on mac devices
10 votes -
Bulk update/delete users
Provide an option to select multiple users and update/delete in bulk.
18 votes -
Traffic monitor
Problem:
Currently it is possible to use a graph to display the CPU usage and memory usage.
I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.Improvement:
Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).Benefit:
This will help to identify peak times on that server from network perspective…28 votes -
Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
9 votes -
software inventory
Software Inventory of All Software Across All Endpoints. I would like a report that gives me a full software inventory of all software packages installed on all endpoints, identified by device name, and exported as a .CSV. So I can use Excel to examine software counts, endpoints that don't have a certain software package, etc.
1 vote -
Monitoring Alerts Separate from Threshold Alerts
For computers that have "availability monitoring" enabled, add an option to send those alerts to a different email address than what's listed under the Threshold alerts. This way, we can have separate notification when a computer is offline, rather than mixed up with all of the other threshold alerts.
3 votes -
Generate time entries even when you're using the AI assistant/scripts. Would be nice to be able to bill our customers for it also
AI Scripts/ticketing: Generate time entries for when you do a script from the AI – it would be nice to write as a time entry and bill the customers on that.
2 votes -
Mark customer as delinquent
Allow us to mark a customer as delinquent on their account, and then it shows some type of icon or symbol next to their name on their portal and any tickets for them.
That way techs can easily see when a customer isn't paid up and can address it accordingly.1 vote -
timemachine Backups
Someway to view the timestamp the last timemachine backup occured on a Mac agent
3 votes -
Mobile App ticket assignment
Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.
10 votes -
Timesheet / Work Order customizable reports
Ability to generate individual work order summary per ticket
We would like to have a "work order" generated per ticket so that we can send it to the client along with the bill for service. currently, we have to manually type these up in a document and reference ticket#, client name, requestor name, and enter all work details (that would be populated by the time entry notes)
Recommend a work order reports customizer similar to the one used for customizing email templates. Ability to generate a work order for each time entry in a given date range and have it…
4 votes
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