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  1. Hello! I'd love to see a feature where in the search bar on the Devices page I could do a search for multiple devices using a delimiter of some sort to separate the names.
    Example: TJONES;MSTEVENS;PC1-001
    and only those devices show up in the search. Much quicker than dealing with filters.
    Thanks for all your excellent work!

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  2. If I receive an alert for failed logins, I would like an icon to bring me to those events or to summarize IP/User or something similar.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  3. Add options to control access to scripts, possibly by choosing which script categories can be accessed against roles in Atera. This would allow technicians to be given access to scripts relevant to their job role but not higher-level scripts which they should not be able to access or run.

    4 votes

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  4. Would be helpful to have a count of all devices that are on each tab. e.g. All would display the total number of devices, Favorites how many have been starred etc.

    16 votes

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    2 comments  ·  Customers  ·  Admin →
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  5. I'm using a trial now and the deal breacker is that I can't remote on users session on a terminal server. All customers run terminal servers and when they request support I have to be able to remote directly on their session including when they are not in front of the screen. I'm lookig to switch from another RMM platform that offer this feature and because you don't have it I will wait a littl longer. Hope to see it soon. There is lot's of customers using Remote desktop services and we need to be able to help them individually…

    6 votes

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    1 comment  ·  Agent  ·  Admin →
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  6. Need to be able to copy an existing Alert Profile to a New Alert Profile. This would save time from having to create a whole new profile just so you can have one minor change for a group of machines.

    1 vote

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  7. Add a new tab on the left "Inventory" be able to have a list of hardware and associate them with a PC or client with custom fields like date price warranty ..., for example, I got 10 PC's i7 8gen 500$ each from Jan 1st 2023 , I click on one of them and add it to a client folder or SSD or monitor...

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. Hello! I was wondering if it would be possible to point our AI agent at our own website to have it base its tone off our existing writing so that it interacts with end users with the same tone and verbiage that we use.

    2 votes

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  9. Allow the ability to transfer tickets when the option for "view all tickets" is unticked within the admin portal. This would help with 1st line passing on to 2nd line etc.

    2 votes

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  10. I'd like to be able to set parameters per software within a bundle.

    5 votes

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  11. We have a lot of Automation profiles. At the moment there is no sorting by profile name. So it is difficult to manage the profiles or have a good overview.

    2 votes

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  12. It is crucial for us to have a 2FA check when deleting bulk of data, such as a site.

    7 votes

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    0 comments  ·  Security  ·  Admin →
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  13. Some technicians have very repetitive entries for routine tasks. It would be nice if they could create a labor entry template for one of those tasks and when adding time can select it from a drop down, edit if needed, and submit. It would save time and allowed for something that is routine to them but not to others be documented thoroughly the first time, and not have them have to type everything out the next time. (Or simply write 'followed process' so another tech doesn't know what exactly was done.) These templates would have default times associated with them…

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. Would like to be able to push a file to a device (or group of devices) the same way you can run a script. Upload the file, and specify where it should land on the devices locally. Rather than having to upload a script to download the file and pushing the script.
    The file transfer module at the device level I find is fairly unreliable for larger files, so if the above feature is added, if should do some type of file parting to make it is able to continue if the connection is dropped or is weak etc.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. Monitoring Agent - Bulk Change

    I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or…

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  16. Would like to select some but not all servers for patching, and set different time schedules for different servers for the same client which you cannot currently do - it's all or nothing and this does not work for many clients

    1 vote

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  17. It is possible to obtain information from the list of devices if one or more automated tasks encounter errors or were unable to execute during their scheduling due to the agent being offline. Additionally, it is feasible to check the status of all automated tasks by accessing the agent, which includes their successful executions with the most recent execution date, as well as any failures, etc. This feature has already been offered by N-able for some time. I believe this is crucial to enhance productivity, rather than just relying on generating reports.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  18. Being able to enforce screen lock times in the portal and not by script would be a great way to ensure security and be able to view that status.

    6 votes

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    0 comments  ·  Security  ·  Admin →
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  19. It is crucial that my company and I are able to monitor the health of our clients hard drives, and currently the only option is a S.M.A.R.T. alert, which doesn't seem to function in my experience. An improved version of this or a drive monitor script / display on the device dashboard would be perfect.

    7 votes

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  20. Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.

    17 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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