4902 results found
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favorite work lists
My company assigns me a certain number of recurring tasks such as updating the servers of several clients. Allow the creation of several favorite work lists to visualize all the devices to be treated for all clients combined
1 vote -
Integration with More AV
Integration with more antivirus solutions, Eset for example.
79 votesWe plan to expand our AV integrations in the near future. Thanks for your feedback!
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Password manager
Have a button to copy the username, not just the password. and have a built-in password creator
4 votes -
Multiple Line Items for Retainer/Flat Fee Contracts
Have the ability to add multiple line items each with a quantity for multiple products. For example, billing M365 licenses, the ability to list each license with a quantity.
2 votes -
Make Ticket Source editable
Ticket source is a field we can't change at the moment. However, it does show up in the Ticket Summary Report.
All tickets manually entered ticket are now classified as a Phone call. As we also use tickets to track projects, or enter them when someone walked to my desk the widget on the Ticket Summary dashboard will contain incorrect statistics.
Please make the Ticket Source field editable, so we can enter our own values.
1 vote -
Device Service gui in Dashboard
Would be nice to have a services gui in the device dashboard that could send the restart, stop, start and kill command without having to drill into the pc to bounce a service or use a terminal to get service name and restart it.
1 vote -
Count bubble on Alerts like you have for Network Discovery in left nav
This would allow users on other screens to see if there are alerts pending.
Currently we have to periodically click on Alerts to see if there are any.
Having the count show up will let us know when we need to look at them.1 vote -
Queue scripts individually for offline machines for when they come online
The ability to queue scripts individually from the machine page for offline machines to be executed when they next check-in/come online.
9 votes -
Re-enable old ticket scheduling
Who's brilliant idea was it to take away the feature to manually schedule a ticket? I don't care if you want to push AI on the platform, but don't take away my ability to schedule tickets manually. What ever executive pushed for this needs to be fired! This is not how you treat customers.
1 vote -
Queue for the 3-rd party updates in the IT Automation profiles
With Kaseya: if you are doing a schedule of patching, if it is all on the same time, you can spread the entire patching into 60 minutes. If there is 60 devices, it will spread it automatically, so behind the scene it will do the deployment, we don’t need to create different profiles.
1 vote -
Create ticket after a device was manually shutdown
I would like to know if it's possible to "automatically" create a ticket after to manually shutdown a computer ?
For example :
I choose a computer 'PCuserXXX'.
I go to the shutdown command within atera
Once the computer is really shutdown, I would like to automation a support ticket for the contact 'PCuserXXX'
1 vote -
Dashboard: General view that no one can modify
Dashboard: General view that no one can modify
1 vote -
Snmp threshold on existing Monitored OIDs
Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)
7 votes -
Silent install on mac devices
We can install the agent silently on Windows devices, this same feature should be available on mac devices
10 votes -
Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket
9 votes -
software inventory
Software Inventory of All Software Across All Endpoints. I would like a report that gives me a full software inventory of all software packages installed on all endpoints, identified by device name, and exported as a .CSV. So I can use Excel to examine software counts, endpoints that don't have a certain software package, etc.
1 vote -
Monitoring Alerts Separate from Threshold Alerts
For computers that have "availability monitoring" enabled, add an option to send those alerts to a different email address than what's listed under the Threshold alerts. This way, we can have separate notification when a computer is offline, rather than mixed up with all of the other threshold alerts.
3 votes -
Generate time entries even when you're using the AI assistant/scripts. Would be nice to be able to bill our customers for it also
AI Scripts/ticketing: Generate time entries for when you do a script from the AI – it would be nice to write as a time entry and bill the customers on that.
2 votes -
Mark customer as delinquent
Allow us to mark a customer as delinquent on their account, and then it shows some type of icon or symbol next to their name on their portal and any tickets for them.
That way techs can easily see when a customer isn't paid up and can address it accordingly.1 vote -
timemachine Backups
Someway to view the timestamp the last timemachine backup occured on a Mac agent
3 votes
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