5070 results found

1. Change email response when "Login using activation link" is clicked

   The email sent is unbranded and looks suspicious.
   It would be good to create our own branded email and provide further information such has details on how to log a ticket correctly

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   1 comment  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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2. Tickets from Alerts auto-requestor-assignment

   If there is no user assigned to a "machine causing an alert", set "requestor" to a Techician or System.
   Current automatic behaviour is to set the first (alphabetically) contact from the affected Site to the alert/ticket .

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   1 comment  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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3. tag search

   Adding tags to different tickets are not getting recognized by the search engine.
   It would be great if you can search for ticket-tags just like in the knowledge base with "#tagname" or if there is a free-text field in the filter section and not just checkboxes for the tags.
   And on top of that in the filter section the tags are not in alphabetical order, this would help too!

   greetings

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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4. Integration with supremo

   Integration with Supremo (as team viewer)

   6 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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5. Alert For Expiry Date In Assets

   Alert options for expiry dates added to assets.

   3 votes

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   0 comments  ·  Delete…  ·  Admin →
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6. usecure

   usecure.io integration https://www.usecure.io/

   1 vote

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   0 comments  ·  3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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7. datto

   Integration into Datto backup and Kaseya spanning would be a nice to have. Not critical.

   8 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Patch Management Page

   A Patch Management page, Not a report. Where we can see all available updates. Approve/Deny/Postpone them. Also see how many devices are missing said update and click install if needed.

   in the same place an overview of what devices are currently downloading/installing/updating/Failed live view

   I have tried using the report and clicking install all missing patches but this does not work. However going to each individual asset and clicking select all > install works.

   So to recap an actual patch management page, where we can manage all systems/customers etc

   19 votes

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   2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Tickets are duplicating due to Subject line

   Instead of checking the Subject line to prevent tickets being duplicated, instead insert a ticket ID into the body and check for that ticket ID in the body to prevent tickets from duplicating due to replies not having a specific subject.

   Cherwell does this, it places the ticket ID into the body, For example, within the body, you'll find the Ticket ID written out on the bottom of an email - {CMI 43EF84993H2}

   Cherwell scans each email's body for the ID and places/groups that email into the correct ticket. If it doesn't contain the ID within the thread of emails, it generates a new ticket. If the ID is so old and resolved, it creates a new ticket.

   Why I bring this up is because Atera tickets are duplicating whenever someone alters the subject line with either a "RE:" or a "FWD:"
   Atera depends on the subject being identical to the first subject line that initiated the email OR keep the ticket # in there, which is only generated if the ticket has been responded to, when you respond within Atera, it adds "Ticket # 1234" to the subject line.

   Issue with changing the subject is that it creates a new thread for the end user, which is a bad practice because end user also wants the email to be under one email, and not two separate emails.

   Instead of checking the Subject line to prevent tickets being duplicated, instead insert a ticket ID into the body and check for that ticket ID in the body to prevent tickets from duplicating due to replies not having a specific subject.

   Cherwell does this, it places the ticket ID into the body, For example, within the body, you'll find the Ticket ID written out on the bottom of an email - {CMI 43EF84993H2}

   Cherwell scans each email's body for the ID and places/groups that email into the correct ticket. If it doesn't contain the ID within the thread of emails,… more

   1 vote

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   0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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10. Atera Back up

    Backing up or exporting files: We spend all of our lives backing up things for our customers, feels uncomfortable not to back up our databased. if Atera is hacked and if we don't have a back up and we will have a problem. It would be a facility to have a backup of Atera. It is not about migrating to a new service. Us knowing we have a secure backup every week and every night.

    63 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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11. Sorting the device list by name

    Sorting the device list by name

    3 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Ability to view KB attachments.

    Ability to view KB attachments. Right now, we need to download it to see it. So, when the guys are on the field, they don’t need to download it. It would make it easier.

    3 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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13. Ticket Checklist

    The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.

    296 votes

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    22 comments  ·  Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

    
    

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best,

    Yakov

14. portuguese

    Do you plan on having Portuguese available? Can we help?

    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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15. fusion

    fusionner un ticket dans un ticket programmer

    1 vote

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    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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16. Allow agent to be installed silently via Intune

    Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.

    4 votes

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    1 comment  ·  Agent  ·  Delete…  ·  Admin →
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17. We can actually upload MSIs and MSTs in a script

    We can actually upload MSIs and MSTs in a script

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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18. Consolidate Reports & Report Cosmetics

    We want to easily provide clients with a single report giving them a full overview of their environment

    Thus being able to consolidate reports such as
    Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.

    COSMETICS
    We would like to be able to have a "Cover Page" on our reports
    Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your team during the last month."

    We want to easily provide clients with a single report giving them a full overview of their environment

    Thus being able to consolidate reports such as
    Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.

    COSMETICS
    We would like to be able to have a "Cover Page" on our reports
    Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your… more

    6 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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19. AzureAD Integration for Network Discovery

    Integrate AzureAd to be able to Deploy Agents to Cloud-Only Devices without onprem AD

    7 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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20. Ability to remove some columns and information from classic reports

    Ability to remove some columns and information from classic reports

    4 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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