4689 results found
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Ability to attach photos to cases on Mobile app
Ability to attach photos to cases on Mobile app
22 votes -
to keep tickets once customer closed
I would be nice to be able to keep any tickets from a closed customer.
Actually, closing a customer mean to delete any datas (computers but also tickets).
But any tickets is important for the records.
Thanks :)3 votes -
Chrome device monitoring and remoting
Chrome device monitoring and remoting
4 votes -
Exclude retired devices from remote monitoring contract type
Contracts of the type "Remote Monitoring" currently includes all agents - also retired once. This means that a client will keep paying for unused clients.
I was told by support to manually check our hundreds of customers for "online since" devices and correct the billing every month.
There must be a way to exclude retired devices in the contract5 votes -
Tcm back pain
Discover effective Tcm techniques to alleviate back pain and improve your overall well-being.
More info :- https://www.huajiantcm.com/acupuncture
1 vote -
Notification about pending device reboot
Notification in atera backend (and via email) about pending device (especially server) reboot after patch installation
3 votes -
Integrations for Dynamic Billing
Integrations with Pax8 and Sherweb to pull dynamic company subscriptions for billing.
I have to manually check both Pax8 and Sherweb for numbers and enter into QBO for invoicing.
FYI, Syncro is providing this for Pax8, according to the sales guy that keeps calling me to switch.
20 votes -
Add option for app-based 2FA for Work from Home (instead of only via SMS)
2FA Authenticator app for work from home instead of just 2FA via SMS
Right now, work from home only facilitates 2FA through the use of SMS. It would be nice to see the option to enable 2FA through the use of a 2FA app such as Duo, Authy, Google Authenticator, etc. This functionality is already available for technician accounts.Technically, 2FA via SMS is the least secure method of doing 2FA and it has been demonstrated that a sufficiently skilled hacker can intercept the text messages that contain 2FA codes. For this reason, app-based 2FA is preferrable over SMS-based 2FA.
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38 votes -
Assign multiple technicians to a ticket
By a community member:
We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.407 votes -
Allow technician to patch workstations with "Manage Scripts" and "Server Remote Manage" disabled
To authorize a technician to patch workstations, you need to activate 3 options in the roles (Manage Patch and IT Automation, Manage Scripts and Server Remote Manage).
This way of managing roles makes no sense and represents a security flaw.
In my opinion, enabling the "Manage Patch and IT Automation" option alone should allow a technician to manage patches on workstations (with Manage Scripts and Server Remote Manage disabled).
I don't want a novice technician to be able to administer the servers, let alone the scripts on which we often spend long hours.
I hope that my request will be…1 vote -
custom field from personal contact report
custom field from personal contact report - In the information on the customer card, we have added personalized fields - such as a private email address, customer name in Hebrew \ last name in Hebrew \ and other personal data at the customer level
Currently, there is no report that allows receiving this information centralized for the customer, we would be happy to create a report that allows for the selection of these customized fields1 vote -
Separate File Transfer permission
I do not want any Admin or technician having access to the files and folders of an end-user. So either this "File Transfer" option should be configurable under Permission-Roles or there should be granular permissions for the "Desktop Remote Manage" permission under RMM in Roles. I wouldn't mind this feature to be totally disabled as this can raise a flag in security audits or can cause a management concern where security of data is of topmost priority.
18 votes -
Speed of Atera - slowness overall - screen refreshes
Atera's a great platform, but, there's always a but, the features added are slowing it down - or something else is - and the delays in refresh are becoming troublesome where techs are waiting for every screen. It may not seem like much but it's noticeable. We have a bi-coastal tech setup and both locations have the same slowness so it's not regional or location specific but indicates a system wide problem. Perhaps before more features are added we can get the snappy speed back?
4 votesHi,
We wanted to let you know that your idea is currently under review.
We appreciate your patience during this process and will update you and the public status of this suggestion.
Best regards,
The Atera Team
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TimeSheet Report - Ticket Created and Ticket Resolved information
There are times when the ticket created differs from the ticket resolved date. Some tickets take a week to be resolved due to the pending state. It would be nice to have another tab called Ticket Created beside Ticket Resolved.
1 vote -
TimeSheet Report - Unable to see Technician Notes
The Accounting Department is unable to view the technician's notes when viewing the TimeSheet Report. The Ticket ID is not viewable.
1 vote -
removing mailadres
Is it possible to remove the premair mailadres from a customer and replacing with another, now my collegue sometimes makes tickets for customers, but when i reply i will replying to her, i can use BCC but thats not the same....
1 vote -
Scheduled Advanced Report send by own email domain
We scheduled our custom advanced report to customer and send by weekly.
This is good that if the email delivered by own email domain, like Ticket Alert. Instead of noreply@reports.atera.com.
1 vote -
Ticket Checklist
The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.
308 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Asset to Location Assignment by IP
It would be advantageous to have IP subnet as an attribute for a location. Upon setting that attribute, devices can intelligently be attached to the site if they are in that subnet.
11 votes -
Export a list of retired devices
Export a list of retired devices
3 votes
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