4988 results found
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fusion
fusionner un ticket dans un ticket programmer
1 vote -
Allow agent to be installed silently via Intune
Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.
4 votes -
We can actually upload MSIs and MSTs in a script
We can actually upload MSIs and MSTs in a script
4 votes -
Consolidate Reports & Report Cosmetics
We want to easily provide clients with a single report giving them a full overview of their environment
Thus being able to consolidate reports such as
Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.COSMETICS
We would like to be able to have a "Cover Page" on our reports
Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your…6 votes -
AzureAD Integration for Network Discovery
Integrate AzureAd to be able to Deploy Agents to Cloud-Only Devices without onprem AD
7 votes -
Ability to remove some columns and information from classic reports
Ability to remove some columns and information from classic reports
4 votes -
SNMP v3
It would be a good idea to add the functionality to be able use Network Discovery to scan devices using SNMP V3.
All our switches are configured with SNMP v3 only due to security reason and adding all these switches for monitoring has become a challenge.32 votes -
Section to enter and manage my vendors. For example, the name of partner, support contract info, contact information, etc.
Section to hold the information about my partners and vendors. For example, the name, address, contract information, contact information, costs of subscription maintenance and alerts before the contracts expire.
3 votes -
in hardware information display RAM configuration
We need much more detailed information about the hardware in our devices. The information is all there and the RMM we come from (naverisk) had this going for it. Have a look, that's how we imagine it: https://i.imgur.com/N3G5Dd0.png
especially the RAM configuration is important (as you want to know what type you need to extend/replace ram)
2 votes -
Admin account without licence, licensing only for management.....
It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies137 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Schedule report unable to select Contacts and Technician at the same time.
Wish to send report to Customer email and also cc to technician email.
Instead of create multiple schedule report.
1 vote -
Warranty Report
The ability to query warranty expiration date, and give a report of machines approaching that warranty expiration date.
38 votes -
Add extra fields to the customer information and a full notes section per customer
Add some extra fields to the customer information (where their phone # and address are listed) for things like ISP, Email host, domain host, phone provider, etc. Having a field for the provider/host and the corresponding contact information would be nice.
Also have a full notes section for each customer would be nice for storing client information. Basically just put a single page of the knowledge base on each customer portal where it's a full page editable field that you can store random client information.
2 votes -
Improved Time entries display on timesheet report
Time Entries description on the Timesheet report shows all line as one paragraph instead of breaking it down which makes it difficult to read.
2 votes -
375 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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1 vote
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Ticket Checklist
The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.
288 votesHey all,
We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.
If you'd like to discuss your needs, please schedule some time for a call here:
https://yakov-atera.youcanbook.me/
All the best,
Yakov
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see which computers are missing automation profile
we need the ability to see with a view clicks which computers are missing an automation profile so when installing automation profiles you can't forget that a computer has no profile and therefore doesn't receive the updates and stuff.
2 votes -
Under the device itself, would be nice to have field for the last established remote connection
On the device: would be nice to know when is the last time the technician connected. Also, would be nice to also have a video to know what happened, if we need to verify, we see the connection that was done.
2 votes -
Feature that allows you to send pop-ups/notifications to end points screens
This will allow the IT-Dpt to notify users of things, say the office's antivirus is being changed to another. Just send a pop-up to the screens to remind them to keep their machines on when they leave so the IT-Dpt can use scripts while they're out of the office so no one's work gets disrupted :)
6 votes
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